Field Engineer

• Apr 2021 - Present

Systems Engineer

• May 2018 - Feb 2021

Managed 20+ companies by either augmenting the onsite IT staff or being the sole IT staff, learned each unique environment including all IT infrastructure equipment, proprietary software, share locations, group policy, server roles, network equipment, configuration, config backups and firmware updates, used a ticket based system for daily break/fix and created knowledgebase documentation with solutions, account information, passwords and phone numbers, addresses and IT coordinators name and titles. Installation and maintenance of onsite NAS, configured custom full, incremental and differential backup plans depending on customer need, verified successful daily backups. Helped clients determine their most important data for offsite cloud backups and verifying successful daily cloud backups. Monitoring of all client computers/servers for alerts from our remote monitoring software Kaseya, including low disk space, network offline, malware/virus alerts, installed/uninstalled software, drivers or hardware, etc. and being proactive to prevent or immediately fix these alerts. Vetted and applied weekly Windows updates for laptops/computers and monthly Windows server updates. Kept track of licensing for client firewalls mostly SonicWall, a few Meraki or Fortinet, made sure newest firmware and virus definitions were always installed. Worked closely with 3rd party vendors to give them controlled/monitored access to internal servers and computers Show less

Systems Engineer

• Nov 2017 - May 2018

Managed 20+ companies by either augmenting the onsite IT staff or being the sole IT staff, learned each unique environment including all IT infrastructure equipment, proprietary software, share locations, group policy, server roles, network equipment, configuration, config backups and firmware updates, used a ticket based system for daily break/fix and created knowledgebase documentation with solutions, account information, passwords and phone numbers, addresses and IT coordinators name and titles. Installation and maintenance of onsite NAS, configured custom full, incremental and differential backup plans depending on customer need, verified successful daily backups. Helped clients determine their most important data for offsite cloud backups and verifying successful daily cloud backups. Monitoring of all client computers/servers for alerts from our remote monitoring software Kaseya, including low disk space, network offline, malware/virus alerts, installed/uninstalled software, drivers or hardware, etc. and being proactive to prevent or immediately fix these alerts. Vetted and applied weekly Windows updates for laptops/computers and monthly Windows server updates. Kept track of licensing for client firewalls mostly SonicWall, a few Meraki or Fortinet, made sure newest firmware and virus definitions were always installed. Worked closely with 3rd party vendors to give them controlled/monitored access to internal servers and computers Show less

Client Technical Support Senior Associate

• Jan 2017 - Nov 2017

Provided phone-based technical support for Dell customers with a ProSupport and ProSupport Plus Warranty.Actively supported the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident.Maintained knowledge of Dell’s product line and service offerings along with future industry products and technology.Working knowledge of all software currently shipped with Dell client products and basic knowledge of legacy os’s.Excellent telephone and customer handling skills, ability to deal professionally with irate customers.Created tickets and followed up with customers about ongoing technical issues. Show less

Client Technical Support Specialist

• Oct 2016 - Jan 2017

Provided phone-based technical support for Dell customers with a ProSupport and ProSupport Plus Warranty.Actively supported the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident.Maintained knowledge of Dell’s product line and service offerings along with future industry products and technology.Working knowledge of all software currently shipped with Dell client products and basic knowledge of legacy os’s.Excellent telephone and customer handling skills, ability to deal professionally with irate customers.Created tickets and followed up with customers about ongoing technical issues. Show less

IT Consultant

• Feb 2015 - Oct 2016

Resolving IT trouble tickets both internally and for contracted clients in the metro area. Providing remote and onsite services, hardware troubleshooting, application support, virus removal, and data recovery. Working with Exchange and Active Directory environments; Office365 deployment and management. Maintaining inventory stock of hardware and software; performing hardware upgrades, assembling and installing new PC’s, servers, and backup devices. Providing wired and wireless network solutions. Show less

Software Technical Support

• Sep 2014 - Feb 2015

Supported software products used by real estate appraisers and agents. Diagnosed and resolved software problems caused by varied and unique environments. Troubleshot MS Windows operating systems, anti-virus products, and PC hardware. Documented conversations and issues in a detailed manner. Supported software products used by real estate appraisers and agents. Diagnosed and resolved software problems caused by varied and unique environments. Troubleshot MS Windows operating systems, anti-virus products, and PC hardware. Documented conversations and issues in a detailed manner.

Intern

• Apr 2014 - Aug 2014

Deployed new school image, and updated BIOS on all PC’s on campus. Helped troubleshoot and repair PC’s for all staff and students. Maintained inventory stock of hardware and software. Deployed new school image, and updated BIOS on all PC’s on campus. Helped troubleshoot and repair PC’s for all staff and students. Maintained inventory stock of hardware and software.

3D1X3 - RF Transmission Systems

• 2010 - 2014

Completed 653 hours of coursework. Sustained, troubleshot and repaired standard radio frequency wireless, line-of-sight, beyond line-of-sight, wideband and ground-based satellite and encryption transmission devices in a fixed and deployed environment. Established and maintained circuits, configured and managed system and network connectivity. Developed expertise in multiple waveform systems operating across the spectrum, keying and signal devices, telemetry and instrumentation systems. Yearly training in Joint ethnics, Sexual assault prevention and reporting, Suicide awareness and prevention, and Information assurance training. Fitness Excellence Award. Participated in Airman Leadership Program. Show less