Jere Moore
Order Management at Sinomax-USA- Claim this Profile
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Bio
Stephanie Gaines, SHRM-CP
It was a pleasure to work with Jere at Dormeo/Sinomax. Jere took pride in knowing the company products, services, and policies down to every detail. Jere provided excellent customer service, was extremely organized, and was a major contributor to the team. I would definitely recommend Jere to any company!
Syreeta M.
As Jere Moore's coworker at Sinomax-USA for the past three years, I've benefitted from her creative problem-solving, tireless work ethic, and willingness to do whatever it takes to create a product that will translate the company's vision into reality.
Stephanie Gaines, SHRM-CP
It was a pleasure to work with Jere at Dormeo/Sinomax. Jere took pride in knowing the company products, services, and policies down to every detail. Jere provided excellent customer service, was extremely organized, and was a major contributor to the team. I would definitely recommend Jere to any company!
Syreeta M.
As Jere Moore's coworker at Sinomax-USA for the past three years, I've benefitted from her creative problem-solving, tireless work ethic, and willingness to do whatever it takes to create a product that will translate the company's vision into reality.
Stephanie Gaines, SHRM-CP
It was a pleasure to work with Jere at Dormeo/Sinomax. Jere took pride in knowing the company products, services, and policies down to every detail. Jere provided excellent customer service, was extremely organized, and was a major contributor to the team. I would definitely recommend Jere to any company!
Syreeta M.
As Jere Moore's coworker at Sinomax-USA for the past three years, I've benefitted from her creative problem-solving, tireless work ethic, and willingness to do whatever it takes to create a product that will translate the company's vision into reality.
Stephanie Gaines, SHRM-CP
It was a pleasure to work with Jere at Dormeo/Sinomax. Jere took pride in knowing the company products, services, and policies down to every detail. Jere provided excellent customer service, was extremely organized, and was a major contributor to the team. I would definitely recommend Jere to any company!
Syreeta M.
As Jere Moore's coworker at Sinomax-USA for the past three years, I've benefitted from her creative problem-solving, tireless work ethic, and willingness to do whatever it takes to create a product that will translate the company's vision into reality.
Credentials
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Salesforce: Dashboards
LinkedInJul, 2021- Nov, 2024
Experience
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Sinomax USA, Inc.
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United States
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Consumer Goods
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1 - 100 Employee
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Order Management
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Sep 2016 - Present
-Transition from a data entry position into assisting with the establishment of a Customer Service & Success department by assisting with policy guideline building & writing, warranty card verbiage & distinguish the documentation that is required for processing a claim, as well as building training & how-to reports. -Assist with consumers warranty claim processing via e-mail & provide the most adequate replacement model that is similar in style & original price range. -Conduct initial research & maintain up-to-date working knowledge of all company products & their care instructions to engage with customers & vendors in a more helpful & authentic way unscripted. -Assist customers, vendors, & consumers via phone & e-mail on products functionality & availability to help generate additional sales after product inquiries and build customer loyalty. -Guide consumers on new product designs & features to help meet their needs when a prior product they demand has become no longer available and/or obsolete. -Assist retailers, customers, & internal employee’s with new order entry processing & tracking information. - Assist with rectifying past due billing for retailer companies. - Conduct weekly and as needed meetings to address productivity concerns, as well as delivery commitments for retailers selling needs during high volume sale times. -Responsible for account escalations with disgruntled consumers. Address and resolve any & all issues with a consumer who is dissatisfied or has a misunderstanding with a product or company policy guideline. -Ensure quality control of customer service with daily monitoring & consumer feedback. -Consult & collaborate with the Product Development & the Marketing departments to provide a greater understanding of product details & customer interactions and needs. -Order management responsibilities by building internal shipping reports on shipping progresses, inventory count updates, order entries, processing returns, & order cancelations. Show less
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Atterro Human Capital Group / ProStaff
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Houston, Texas Area
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Temporary Agent
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Oct 2015 - Sep 2016
PROSTAFF – SINOMAX-USA JUL 2016 - SEPT 2016 Data Entry Clerk - Prepared source data by compiling and sorting information and established entry priorities. - Processed customer and account source documents by reviewing data for deficiencies. - Resolved discrepancies by using standard procedures. - Administered and maintained data entry requirements by following data program techniques and procedures. - Regulated, verified and entered customer and account data by reviewing, correcting, deleting, or re-entering. - Contributed to team effort by accomplishing related results as needed. - Updated inventory quantities listed in apprise into CHUB and other vendors sites PROSTAFF- SOUTHWESTERN CONTROLS, HOUSTON, TX JAN 2016 - JUN 2016 Accounts Receivable Clerk - Processed bill payments through Prophet 21, SAP NetWeaver, and a back door credit processing site. - Posted daily cash receipts, checks, and bank deposits into the computer systems. - Kept track of pending payment, outstanding balances, and collected the same through constant follow ups - Updated record keeping of all clients contact information and locations. - Freeze accounts for late payments or past due high dollar accounts. - Print and mail or fax clients their PO’s and payment reminders. - Designed product referral sheets for potential sales clients to use for product ordering and warranty claims. PROSTAFF- GOODE COMPANY, HOUSTON, TX OCT 2015 - JAN 2016 Customer Service Representative - Tailored communication to meet customer needs in an efficient and exemplary manner whether via phone, Email, or post - Processed payment for online and phone orders - Created Excel spreadsheets for back page uploads pertaining to order’s shipping information and item counts. - Answered customer questions about the function and availability of products - Maintained a working knowledge of the policies and procedures of the warehouse Show less
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Slick Willies Family Pool Hall
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United States
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Wireless Services
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1 - 100 Employee
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Store Manager
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Sep 2014 - Sep 2015
- Created a set of strategies that helped minimize store costs thereby increased profits - Ensured that cash was managed efficiently and receipts were reconciled appropriately - Managed weekly inventories - Coordinates sales promotions and provide sales targets - Intervened in delicate situations with intoxicated patrons. - Managed hiring, write ups, and terminations. - Assisted with human resource duties and paperwork in the new hire processes and terminations. - Performed all money handling including bank inquiries, deposits, drawer counts, and chargebacks. Show less
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Marathon Oil Tower
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Houston, Texas Area
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Receptionist/Supervisor
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Dec 2012 - Sep 2014
- Tasked to provide excellent customer service and maintain proper phone etiquette. - Validate all visitors for scheduled meetings by keeping in contact with companies within the building upon their guest’s arrival. - Approved contractors for work within the building and at set times. - Managed write ups and terminations. - Assisted with human resource duties and paperwork in the new hire processes. - Assisted with employee scheduling. - Tasked to provide excellent customer service and maintain proper phone etiquette. - Validate all visitors for scheduled meetings by keeping in contact with companies within the building upon their guest’s arrival. - Approved contractors for work within the building and at set times. - Managed write ups and terminations. - Assisted with human resource duties and paperwork in the new hire processes. - Assisted with employee scheduling.
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Parkgate Community Church
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Pasdena, tx
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Administrative Assistant
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Apr 2005 - Jun 2010
- Handled all emails and phone inquiries, return calls, and provided basic company information to clients and vendors. - Greeted clients and visitors and directed them to the proper locations in the building. - Maintained the office supplies inventory and ordered replacements when necessary. - Preformed basic office clerical duties by taking memos, sending faxes, making copies, and running small errands. - Maintained file organization for physical copies and digital information. - Worked with FedEx and UPS for office shipments or disputes. - Prepared rooms and conference rooms for employees by ensuring cleanliness and for the room to be fully stocked for next use. - Preformed data entry for client’s information records while keeping the information up to date. - Arranged schedules for meetings with clients. Show less
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Education
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2018 - 2019
Ashworth College
Undergraduate, Business Management -
2018 - 2018
Ashworth College
Career Diploma, Marketing Communications -
2013 - 2014
Ashworth College
CMAA, Health/Health Care Administration/Management -
2000 - 2005
south Houston high school
Diploma, General Studies
Community
