Experience

MiMedx

• United States
• Medical Equipment Manufacturing
• 500 - 600 Employee

• Senior Account Coordinator

  • 2019 - Present

  MIMEDX is an industry leader in advanced wound care and a therapeutic biologics company. We are driven to bring hope to people with hard-to-heal wounds as a company. Our ability to advance science will further differentiate the value of our business and set the foundation for our platform portfolio to address other areas of unmet need. Outcomes: •Collaborate and engage critical customers, establish and maintain effective relationships with clients, and identify growth opportunities that dramatically increase customer base and bottom line. •Serve as a resource for clients seeking information, assistance, or recommendations by employing a thorough understanding of all critical services and products – essential in delivering service in an exceptional and timely matter. •Participated with senior management on business-level decisions involving vision, strategy, standardization of best practices, and assisted them in creating new SOPs and working instructions for our processes. •Exhibited proficiency navigating through Salesforce, assuming the additional responsibility of training new CRSs to work with the software while maintaining a high level of customer cooperation and client engagement. •Demonstrated initiative for reviewing and analyzing the operating philosophy of accounts to determine potential products or services and the possibility for vertical penetration; as a result, received a promotion to a Senior position. •Display awareness and diversity among teams by creating a collaborative environment focused on open communication, respect, and objectivity. Show less



RentPath

• United States
• Internet Publishing
• 1 - 100 Employee

• Client Support Specialist

  • 2016 - 2019

  RentPath is a leading digital marketing solutions company that empowers millions nationwide to find apartments and houses for rent. Through its brands, RentPath continues to simplify the apartment search experience while driving quality advertiser leads that result in occupancies and a high return on investment. With robust online and mobile solutions that provide prospective renters with the information and tools they need, RentPath connects consumers with a home that reflects their lifestyles. Outcomes: • Displayed excellent communication internally and externally to learn customers' businesses, identify needs, and proactively engage potential clients, serving as the point of contact for assigned portfolio. • Maintained a professional working relationship with existing customers, establishing new business through personalized, quality service levels. • Demonstrated RentPath's ability to satisfy the clients' advertising requirements and communicate the solution's business value while acting as a mentor for newly hired team members in various training programs. • Facilitated business development efforts and improved efficiency and client focus through cross-utilization of knowledge and resources, providing feedback on the organization's proprietary software to enhance client experience functionality. • Delivered sustainable improvements to overall customer service levels, satisfaction, and retention by demonstrating a commitment to clients while handling potential incidents and complaints de-escalation. Show less



Preferred Personnel Solutions, Inc.

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Information Technology Administrator

  • 2016 - 2016

  Preferred Personnel Solutions, Inc. is an Atlanta-based, privately held, certified woman-owned (WBENC) full-service staffing provider founded in 2002. We strive to maintain a strong team of knowledgeable, conscientious, and passionate professionals about providing laser-focused staffing services for our customers. Specializing in logistics, manufacturing operations, and office support, we continually track and monitor our results to improve all elements of our organization to be the first choice, the preferred choice, in our market. Outcomes: • Initiated process improvements, streamlined operations, and maximized profitability to achieve optimal performance when the company opened a new branch. • Developed, delivered, and managed performance management reports, making recommendations or presenting alternatives that addressed existing and future issues related to the recruitment processes. • Worked in collaboration with supervisors to ensure that all employees met the performance expectations stated in their job descriptions. Show less



Fernbank Museum of Natural History

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Guest Service Agent

  • 2013 - 2016

  Fernbank, a 501(c)(3) not-for-profit organization, is one of Atlanta's most popular and iconic cultural attractions. Home to the world's most enormous dinosaurs, Atlanta's most prominent movie screen, and one of the largest assemblages of urban Piedmont forest in the United States. Fernbank brings science to life through immersive programming and unmatched experiences that encourage a greater appreciation of our planet and its inhabitants. Fernbank continues its 80-year environmental legacy to protect Fernbank Forest while fulfilling an educational mission to inspire life-long learning of natural history. Outcomes: • Skillfully anticipated customers' needs and consistently exceeded performance goals by providing outstanding service; as a result, received recognition for being one of the lead membership sales agents. • Applied highly effective communication skills and increased customer loyalty by displaying product knowledge, recommending products, and responding to customers' requests and concerns to ensure customer satisfaction. • Developed excellent oral and written communication skills, including working with all personnel levels, customers, and suppliers and building customer relations. Show less