IT/IS Manager

• Jan 2017 - Present

SUPERVISOR, SYSTEMS ADMINISTRATION

• Oct 2015 - Jun 2016

Managed a five-person Tier 3 support and escalation help desk. Provided Altiris job troubleshooting and job creation, as well as support to campus Tier 1 and 2 technology support staff, and customers. Managed the maintenance, support, and troubleshooting of roughly one hundred student network servers.

TECHNOLOGY MANAGER, REGIONAL CAMPUS

• Feb 2011 - Oct 2015

Oversaw 13 campuses across different states and 17 remote technology staff, assisted campuses with technology-related issues and management of their campus technology departments. Worked with each campus to build their yearly capital budget for submission to finance and approval. Reviewed yearly capital budgets quarterly to verify for accuracy or if new priorities required changes to the budget. Reviewed each campuses technology operations manual for accuracy, which was critical to daily operations and needed for internal audit. Performed several MDF and IDF reworks to bring room to standards, as well as site audits upon visit of campuses. Show less

Supervisor, Technology Support

• Feb 2008 - Feb 2011

Primary responsibility was the management of the Argosy Chicago campus technology department. Responsible for managing the technology staff, which included a desktop analyst and student workers. Created yearly and projected technology budgets (Expense and Capital). Managed all technology at the campus including student classroom equipment, student and admin workstations along with all student based servers.

Network Administrator

• Mar 2004 - Feb 2008

Primary responsibility was for managing the campus technology department and maintaining availability of the administration and student networks consisting of servers, client workstations, laptops, and printers. Worked with management to establish technology needs for the capital budget. This included equipment for new program rollouts as well as replacement needs for equipment aging out the next year. Primary responsibility was for managing the campus technology department and maintaining availability of the administration and student networks consisting of servers, client workstations, laptops, and printers. Worked with management to establish technology needs for the capital budget. This included equipment for new program rollouts as well as replacement needs for equipment aging out the next year.

Assistant Network Engineer

• Jul 2001 - Feb 2004

Primary responsibility had been to maintain availability of the corporate LAN consisting of servers, client workstations, laptops, printers. Repaired, maintained, and supported local and remote workstations and servers. Server Administration for local site and 12 remote sites.Provided end user support to 40+ local users and 800+ remote site users.Provided support in resolving network issues both locally and remotely.

PC Specialist

• Jan 2000 - Jul 2001

Repaired, maintained, and supported local and remote workstations.Provided end user support to 40+ local users and 800+ remote site users.Maintained Computer hardware inventory.Provided support in resolving network issues both locally and remotely.Computer setup and configurations.