Service Manager

• May 2021 - Present

Service Manager

• Jul 2019 - May 2021

Bike Mechanic

• Sep 2017 - Jul 2019

Customer Service and Warranty Representative

• Nov 2016 - Jul 2017

Bicycle Service Manager

• Sep 2015 - Jun 2017

• Maintaining a well supplied shop. • Staying current with technical service trends and training. • Addressing all customer needs whether positive or negative. • Writing comprehensive work orders to meet each customers’ needs • Handling warranty and quality control issues. • Meeting weekly labor dollar goals. • Maintaining a well supplied shop. • Staying current with technical service trends and training. • Addressing all customer needs whether positive or negative. • Writing comprehensive work orders to meet each customers’ needs • Handling warranty and quality control issues. • Meeting weekly labor dollar goals.

Bicycle Service Manager

• Aug 2014 - Aug 2015

• Maintaining a well supplied shop with highly trained staff. • Hiring and scheduling staff according to seasonal work load. • Scheduling educational vendor clinics to keep staff up to date on new product. • Keeping staff positive and motivated. • Addressing all customer needs whether positive or negative. • Writing comprehensive work orders to meet each customers’ needs • Handling warranty and quality control issues. • Annual inventory. • Meeting weekly labor dollar goals. Show less

Bicycle Tech Instructor

• Oct 2013 - Aug 2014

• Writing the curriculum. • Planning and ordering shop supplies. • Building a shop capable of instructing 6 youth and storing 10 bikes. • Daily lesson plans using visual aids. • Supervising youth in the shop while performing complex tasks. • Completing grades using Infinite Campus. • Received "Best Practice Award" • Writing the curriculum. • Planning and ordering shop supplies. • Building a shop capable of instructing 6 youth and storing 10 bikes. • Daily lesson plans using visual aids. • Supervising youth in the shop while performing complex tasks. • Completing grades using Infinite Campus. • Received "Best Practice Award"

Store Manager

• Jan 2010 - Oct 2013

• Oversee all store operations including customer service, retail sales, service, inventory management, merchandising, and payroll.• Working with upper management to source merchandise geared to our demographic.• Hiring and scheduling staff according to seasonal work load.• Scheduling educational vendor clinics to keep staff up to date on new product.• Maintaining a positive work environment.• Annual inventory.• Meeting weekly sales dollar goals.

Body Geometry Fit Technician

• Aug 2009 - Dec 2009

• Comprehensive discussion with each rider's regarding physical history and future goals on the bike.• Perform a thorough physical assessment of the rider's flexibility and limitations.• Capturing of dual angle video analysis of rider pedaling at 60% max effort.• Modifying rider's bike components and adjustments to optimize comfort and efficiency based on goals and analysis.• Follow up adjustments as necessary.

Service Technician

• Jan 2008 - Aug 2009

• Work directly with customer to recommend service and components necessary for their repair.• Manage time to complete daily service goals.• Stay up to date on current cycling trends and technology.• All service performed including but not limited to basic tune, fork/shock overhaul, brake bleed, wheel build, custom bike builds, etc.

Service and Sales

• Jul 2006 - Nov 2007

• Serviced bikes and assisted customers on the sales floor. • Designed current logo. • Serviced bikes and assisted customers on the sales floor. • Designed current logo.

Bike Messenger

• Mar 1999 - Apr 2006

• Delivery of documents and parcel between offices and courthouses via bicycle. • Delivery of documents and parcel between offices and courthouses via bicycle.