Experience

Timbers Resorts

• United States
• Real Estate
• 1 - 100 Employee

• Bartender

  • May 2019 - Present

• Bartender Helper

  • May 2018 - May 2019

  Stocked and rotated coolers, maintained liquor room, prepared lounge for the next day's shift.Rang up customers and opened/ closed customer tabs.Efficiently and continuously re-stocked bartender serving stations with liquor, ice, fruit, straws and napkins as necessary for bartender use.Managed closing duties, including cleaning entire bar area and back areaProvided prompt, efficient, friendly, and quality service at all timesAssisted servers by effectively handling customer complaints and special requests.Inputted orders and process payments with POS systemAssisted with bottle service and bussingPrepared and served mixed drinks, cocktails and beer serving a owners, guests, and locals in a fast-paced, high-volume, team-oriented environment. Show less



AZUL Hospitality Group

• United States
• Hospitality
• 100 - 200 Employee

• Guest Service Agent

  • Jun 2016 - Mar 2020

  Greeted, registered, and assigned rooms to guests Recorded guest comments or complaints, referred customers to managers as necessary Answered inquiries pertaining to hotel services, guest registration, and travel directions, and make recommendations regarding shopping, dining, or entertainment Established long term relationship with owners and guests Maintained a professional relationship with visitors throughout their stay by phone, texting app, email and direct contact Analyzed information and evaluated results to choose the best solution and solve customer problems Used computers and computer systems to program, set up functions, enter data, or process information and payments Assisted team by cross training and helping the Bell Department Show less



Sheraton Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Bellman

  • Jul 2016 - Apr 2018

  Welcomed guest to hotel by opening doors and offering valet service and assistance with luggage. Escorted incoming hotel guests to lobby to check in. Assisted guest with luggage and offered information pertaining to hotel services while en route to room. Clarified features of room and operations of hotel facility. Delivered incoming mail, packages, laundry services, and gifts to guests room. Parked and picked up guest vehicles in a timely manner. Scheduled taxi services. Welcomed guest to hotel by opening doors and offering valet service and assistance with luggage. Escorted incoming hotel guests to lobby to check in. Assisted guest with luggage and offered information pertaining to hotel services while en route to room. Clarified features of room and operations of hotel facility. Delivered incoming mail, packages, laundry services, and gifts to guests room. Parked and picked up guest vehicles in a timely manner. Scheduled taxi services.



Grand Hyatt Kauai Resort & Spa

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Agent

  • Jul 2016 - Aug 2017

  Assisted in check-in and check-out for hotel guests Verified that personal and payment information on guest accounts was accurate and complete. Reviewed account information and charges with guests during check-out. Performed Data Entry and other Office/Administrative duties as needed Posted charges to guest accounts and processed payments, making corrections where necessary, and informed housekeeping department about room status/availability Listened to and resolved guest complaints Generated night audits as night auditor part-time Show less



Diamond Resorts™ Resort Operations

• United States
• Hospitality
• 1 - 100 Employee

• Guest Service Agent

  • Sep 2011 - Sep 2016

  Provided excellent customer service and communication Have/Learn the timeshare programs and bylaws Worked with concierge and timeshare sales team to facilitate sales Coordinated with housekeeping, engineering and other departments to meet the needs of owners Performed all of the basic duties like directing phone calls, filing and replying to faxes and answering mail. Assisted team by cross training in bell, PBX and night audit. Provided excellent customer service and communication Have/Learn the timeshare programs and bylaws Worked with concierge and timeshare sales team to facilitate sales Coordinated with housekeeping, engineering and other departments to meet the needs of owners Performed all of the basic duties like directing phone calls, filing and replying to faxes and answering mail. Assisted team by cross training in bell, PBX and night audit.