Jeréme Robinson
Program Manager at Customer Experience at University of Houston Bauer Business College- Claim this Profile
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Bio
Lee Gamel
Jereme came in as a Sales Professional about 2 years after I joined Legalzoom. At the time, the company was realizing significant growth and needed more sales agents responsible for Outbound calling efforts. From the beginning it was very clear that Jereme had no problem putting in the time to perfect his craft. Jereme quickly moved his way to one of the more higher profile Abandoner Sales Outbound roles and helped that program grow by leaps and bounds. Jereme has a great ability to make sure his customers clearly understand the finer details of their account (Legalzoom products and services) and it became evident that Jereme had a knack for his post-purchase delivery --- something that we highlighted for other agents to improve both pre and post purchase delivery. Jereme's knowledge and process delivery took him to the even higher profile Account Management Pilot (1st ever team built in Legalzoom history). Jereme always asks great questions and will always find a way to help his customers. Jereme is a pro-active, hard working self-starter who remains focused on the task at hand while keeping his eye on the future.
Lee Gamel
Jereme came in as a Sales Professional about 2 years after I joined Legalzoom. At the time, the company was realizing significant growth and needed more sales agents responsible for Outbound calling efforts. From the beginning it was very clear that Jereme had no problem putting in the time to perfect his craft. Jereme quickly moved his way to one of the more higher profile Abandoner Sales Outbound roles and helped that program grow by leaps and bounds. Jereme has a great ability to make sure his customers clearly understand the finer details of their account (Legalzoom products and services) and it became evident that Jereme had a knack for his post-purchase delivery --- something that we highlighted for other agents to improve both pre and post purchase delivery. Jereme's knowledge and process delivery took him to the even higher profile Account Management Pilot (1st ever team built in Legalzoom history). Jereme always asks great questions and will always find a way to help his customers. Jereme is a pro-active, hard working self-starter who remains focused on the task at hand while keeping his eye on the future.
Lee Gamel
Jereme came in as a Sales Professional about 2 years after I joined Legalzoom. At the time, the company was realizing significant growth and needed more sales agents responsible for Outbound calling efforts. From the beginning it was very clear that Jereme had no problem putting in the time to perfect his craft. Jereme quickly moved his way to one of the more higher profile Abandoner Sales Outbound roles and helped that program grow by leaps and bounds. Jereme has a great ability to make sure his customers clearly understand the finer details of their account (Legalzoom products and services) and it became evident that Jereme had a knack for his post-purchase delivery --- something that we highlighted for other agents to improve both pre and post purchase delivery. Jereme's knowledge and process delivery took him to the even higher profile Account Management Pilot (1st ever team built in Legalzoom history). Jereme always asks great questions and will always find a way to help his customers. Jereme is a pro-active, hard working self-starter who remains focused on the task at hand while keeping his eye on the future.
Lee Gamel
Jereme came in as a Sales Professional about 2 years after I joined Legalzoom. At the time, the company was realizing significant growth and needed more sales agents responsible for Outbound calling efforts. From the beginning it was very clear that Jereme had no problem putting in the time to perfect his craft. Jereme quickly moved his way to one of the more higher profile Abandoner Sales Outbound roles and helped that program grow by leaps and bounds. Jereme has a great ability to make sure his customers clearly understand the finer details of their account (Legalzoom products and services) and it became evident that Jereme had a knack for his post-purchase delivery --- something that we highlighted for other agents to improve both pre and post purchase delivery. Jereme's knowledge and process delivery took him to the even higher profile Account Management Pilot (1st ever team built in Legalzoom history). Jereme always asks great questions and will always find a way to help his customers. Jereme is a pro-active, hard working self-starter who remains focused on the task at hand while keeping his eye on the future.
Credentials
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VMware Sales Professional (VSP5) Certification
VMware
Experience
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Customer Experience Certificate Program
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United States
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Education Management
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1 - 100 Employee
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Program Manager
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Oct 2020 - Present
Customer Experience Certificate Program Customer Experience Certificate Program
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Estes Express Lines
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Truck Transportation
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700 & Above Employee
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CDL A Truck Driver
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Jan 2022 - Sep 2022
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PAM Transport
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United States
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Truck Transportation
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700 & Above Employee
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CDL A Truck Driver
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Dec 2021 - Jan 2022
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Schneider
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United States
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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CDL A Truck Driver
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Aug 2021 - Dec 2021
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Martin Marietta
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United States
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Mining
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700 & Above Employee
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CDL Class A Ready-Mix Driver
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Jan 2021 - Aug 2021
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Office Depot
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United States
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Retail Office Equipment
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700 & Above Employee
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Inside Account Manager
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Feb 2015 - Apr 2020
Manage large K-12 accounts in the Souther California area with complex buying needs. Inside Sales Account Manager role focuses on revenue retention and year over year growth and my accounts include 24 school districts and over 648 school sites. Tasks include effectively managing my book of business; which includes resolving customer issues, effectively positioning products and services, and assisting with fulfillment. • Partner with Adjacency Team Specialists to provide initial and on-going account support as required • Respond to account service needs • Assist with identifying or locating product and at times functions associated with sourcing assistance (deal registration, vendor/cost confirmation). • Provide quote adjustments and order placement for my customers • Use alternate company support resources to resolve: ◦ Customer credit, tax & financial issues ◦ Invoicing & order tracking communication ◦ Returns & "save the sale" initiatives ◦ Backorder management, SKU replacements, & relationship building with distribution channels • Resolve issues to the customer's satisfaction through experience & using available resources • Conduct routine customer service calls to introduce new products/product categories, share information, etc. • Project Management of complex installation programs • Coordinate & provide follow-up on Can-Do, EDI & internet installation • Conduct strategic vendor presentations & marketing efforts Show less
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LegalZoom
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United States
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Legal Services
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700 & Above Employee
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Account Manager
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Dec 2013 - Jan 2015
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Outbound Sales Specialist
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Jun 2011 - Dec 2013
Assisted customers with questions regarding Business Formations including Corporations, LLCs, Non-profit Corporations, 501c3 and DBA (Doing business as, ficticious business name, or trade name) prior to the business formation. Provided details regarding filing paperwork and state requirements etc. Assisted customers setup attorney and tax consultations to provide them with legal and tax advice through LegalZoom's Business Advantage Pro service. Corresponded with Customers via email and phone regarding their existing and completed orders. Maintained high Quality Assurance scores throughout duration of position in Outbound Sales. Show less
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Education
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1999 - 2001
Sierra College
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The Art Institute of Austin
Audio Production
Community
