Technical Support Specialist

• Dec 2022 - Present

Fulfillment Associate

• Feb 2021 - Dec 2022

Gained expertise in time management and customer relations management (CRM). Skilled at proactively handling the time to unpack the load without missing the deadline thereby handling the inventory of the store. Efficiently interacting with the customer to assist them. Gained expertise in time management and customer relations management (CRM). Skilled at proactively handling the time to unpack the load without missing the deadline thereby handling the inventory of the store. Efficiently interacting with the customer to assist them.

Junior Network Engineer

• Jun 2017 - Jul 2019

 Platform used : Windows ,Linux & Mac.  Hands on experience in working with Microsoft Office, JIRA , Slack , Zendesk and configuring network hardware.  Languages: Python, BASH ,SQL. Extensive experience in using Office 365(Microsoft Word, Outlook ,Excel).  Networking: Switching and Routing protocols, Firewalls, ACLs , IDS/IPS Configuration and Maintenance of DNS, DHCP, FTP server.  Testing the performance and checking the availability of systems.  Installing network devices.  Experience in network concepts such as Routing , Switching and Firewall.  Experience in LAN/WAN networks,TCP/IP protocols and network technologies.  Good understanding to solve application issues related with PC’s, laptop and Tablets and other electronic gadgets.  Handling customers complaints by providing better solutions with phone/chat.  Keep a list of incoming inquiries and solving the issues efficiently.  Proficient in performing tasks or requests from the customer.  Supports the vendors and people in IT for problem solving regarding network configurations.  Presented an IEE paper on Accident collision detection and protection. Show less