Jenya Dyagilev
Director, Strategic Accounts at AppCard, Inc.- Claim this Profile
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English Native or bilingual proficiency
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Russian Native or bilingual proficiency
Topline Score
Bio
Credentials
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New York Real Estate License
REBNY (The Real Estate Board of New York)Feb, 2018- Sep, 2024 -
New Jersey Real Estate License
FDU Silberman College of Business Graduate ProgramsMar, 2015- Sep, 2024 -
IBM Applied AI Professional Certificate
Coursera
Experience
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AppCard, Inc.
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Director, Strategic Accounts
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Dec 2021 - Present
• Manage partnerships for AppCard's strategic accounts, driving significant YoY growth through successful program implementation and efficient account management.• Implemented key performance indicators (KPIs) and service level agreements (SLAs) to ensure streamlined processes and high client satisfaction, effectively managing accounts ranging from $50K to $1.2M in value.• Identified growth opportunities for both internal and external stakeholders, leading to successful marketing campaigns and improved product utilization, resulting in increased sales and valuable insights for internal teams.• Optimized the onboarding process, reducing the time it takes to launch new strategic accounts from over 140 days to under 50 days. This accelerated monthly recurring revenue (MRR) and annual recurring revenue (ARR) growth while saving valuable resources.• Providing data-driven consulting services to optimize program implementation and maximize return on investment (ROI).Case Study: Strategic Program Implementation Consulting for Financial ObjectivesDelivered expert consulting services on program implementation aligned with the client's financial objectives, resulting in a remarkable 2% growth from Q3 2022 through Q1 2023. By leveraging digital marketing initiatives, we successfully optimized their marketing strategy and achieved substantial cost savings of $400,000 by eliminating the need for traditional print advertising. Show less
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Customer Success Manager
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Jul 2021 - Dec 2021
• Conducted data analysis and delivered strategic consultation on platform-generated data to optimize customer retention and increase basket sizes and successfully implemented marketing tactics.• Utilized captured data and previous case studies to drive adoption of E-commerce platforms.• Produced comprehensive reports on various customer metrics such as basket life, UPC movement, customer interaction, migration patterns, shopping behaviors, campaign/promotion success, coupon interactions, and A/B testing. Leveraged this data to execute revenue-driven campaigns with greater effectiveness.• Offered strategic marketing and sales campaign recommendations to investors, C-suite executives, and retail owners.• Designed and executed a multi-week training plan for the Customer Success Department, encompassing account management and onboarding functions. Show less
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Humanscale
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United States
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Furniture and Home Furnishings Manufacturing
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700 & Above Employee
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Supervisor, Customer Success - North America
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Oct 2019 - Jun 2021
• Achieved a substantial 37% increase in productivity within the Order Entry team, elevating Customer Care Reps' order entry capabilities from 12.3 orders per day to 19.5 orders per day during Q4 2019 to Q2 2020. • Successfully facilitated a seamless transition to a work-from-home (WFH) setup during the COVID pandemic, resulting in an average of over 25 orders per day per person. This generated over $1.1 million in booked orders daily while saving more than $500,000 in staffing requirements. • Significantly improved the team's order entry accuracy from an average of 96% to an impressive 99.5%, leading to cost savings of over $15,000 per month. • Implemented an efficient training process, training plan, and onboarding process for Customer Care teams, optimizing the learning experience for new hires and reducing training time. • Ensured timely resolution of customer escalations, with a remarkable reduction in service level agreement (SLA) times from 72 hours to under 24 hours per issue resolution. Managed customer accounts ranging from $100,000 to $20 million in annual contract value (ACV). • Played a key role in implementing and managing E-commerce Electronic Data Interchange (EDI), focusing specifically on E-commerce Order Entry (OE) and Sales Support (SS). Show less
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Michael Page
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United Kingdom
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Staffing and Recruiting
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700 & Above Employee
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RC Sales - Cyber Security & IT
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Jan 2019 - Oct 2019
Michael Page International is a highly respected specialist global executive search firm. With over 35 years of recruitment experience and offices in 36 countries, Michael Page International offers specialist and tailored recruitment services to a diverse range of clients. Michael Page International is a highly respected specialist global executive search firm. With over 35 years of recruitment experience and offices in 36 countries, Michael Page International offers specialist and tailored recruitment services to a diverse range of clients.
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Prominent Properties Sotheby's International Realty
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United States
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Real Estate
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400 - 500 Employee
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Real Estate Broker - New Jersey & New York
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Mar 2015 - Oct 2019
• $10M in sales across 60 real estate transactions. • $10M in sales across 60 real estate transactions.
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Education
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Fairleigh Dickinson University
Bachelor of Science - BS, Business Management, Leadership
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