Jens Larsen

Information Technology Engineer at Actium Health
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Contact Information
us****@****om
(386) 825-5501
Location
Seattle, Washington, United States, US
Languages
  • English -
Skills

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Jenna Ruggenberg

When you need IT done with an eye towards making your organization's mission a success, Jens is the consultant for you. He is extremely knowledgeable and experienced with a broad range of tech tools and knows how to help his clients make the right choice for their needs. Jens is patient, smart, and quick to smile. Any organization would be lucky to work with him!

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Credentials

  • ITIL Foundation
    AXELOS Global Best Practice
    Aug, 2018
    - Sep, 2024
  • Advanced HTML5 & CSS3 Specialist
    Certification Partners (CIW)
    Jan, 2018
    - Sep, 2024
  • BetterCloud Certified Administrator
    BetterCloud
    Apr, 2021
    - Sep, 2024
  • CompTIA A+ ce
    CompTIA
    Jan, 2017
    - Sep, 2024
  • User Interface Designer
    Certification Partners (CIW)
    Mar, 2018
    - Sep, 2024
  • CompTIA Project+
    CompTIA

Experience

  • Actium Health
    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Information Technology Engineer
      • May 2023 - Present

      - Administer enterprise SaaS applications - Internal Help Desk and all technical support requests - Create user guides and a knowledge base to automate service delivery and user self-service - Support enterprise application migrations and system enhancement projects - Support InfoSec and Compliance in the implementation of security solutions - Administer enterprise SaaS applications - Internal Help Desk and all technical support requests - Create user guides and a knowledge base to automate service delivery and user self-service - Support enterprise application migrations and system enhancement projects - Support InfoSec and Compliance in the implementation of security solutions

  • Remitly
    • United States
    • Financial Services
    • 700 & Above Employee
    • IT Lead
      • Sep 2022 - Apr 2023

      - Lead US-based IT Support operations - Mentor and oversee the Seattle support team - Lead US-based IT Support operations - Mentor and oversee the Seattle support team

  • 98point6 Inc.
    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Senior Support Engineer
      • Mar 2019 - Sep 2022

      - Configure, manage and support employee hardware (macOS laptops) - Configure and manage employee accounts, including implementation of new tools - Manage corporate network, including design, configuration, and maintenance of existing infrastructure and implementation of new hardware -Support and implement A/V solutions and other technical infrastructure - Serve as point of contact for all on-site and remote employee technical support - Independently document existing and newly created IT processes to ensure repeatability and training - Participate in the onboarding and offboarding of 98point6 employees - Participate in a helpdesk rotation and prioritize and manage multiple open support tickets - Provide technical support for urgent issues in on-call rotation for clinicians working 24/7 in a virtual clinic - Monitor and respond to incidents in our corporate IT infrastructure, writing outage retrospectives that include root cause analyses and implementing solutions - Design and implement new strategies, products, and processes to improve efficiency for the Corporate IT team and others Show less

  • Seitel Systems, LLC
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Systems Analyst
      • Jan 2018 - Mar 2019

      -Owner of Seitel Systems software and hardware systems, and responsible for system design, maintenance, and operations. -Review and evaluate Seitel IT systems, upgrading and improving systems to enhance performance, reliability, and security. Administration of ConnectWise Automate & ConnectWise Manage software (Ticketing and Client System Monitoring). This includes managing software scripting and deployment, patch management, and automation for client networks. -Creation, automation, and standardization of documentation and manuals for customer networks. -Monthly in-person and online staff training on internal systems. -Technical assessment of potential new hires. -End-user support for internal staff Show less

  • Dropbox
    • United States
    • Software Development
    • 700 & Above Employee
    • IT Support Specialist
      • Oct 2017 - Jan 2018

      -Monitor, update, and maintain user tickets. -Imaging and Deployment support of PC, Mac, Linux, and mobile hardware -Software installation using approved software deployment tools -Troubleshoot user hardware and software systems -Routine health checks of IT systems for printers, copiers, fax machines, scanners, and video conferencing equipment. -Monitor, update, and maintain user tickets. -Imaging and Deployment support of PC, Mac, Linux, and mobile hardware -Software installation using approved software deployment tools -Troubleshoot user hardware and software systems -Routine health checks of IT systems for printers, copiers, fax machines, scanners, and video conferencing equipment.

  • 501 Commons
    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Information Technology Consultant
      • Sep 2012 - Oct 2017

      On-site and remote technology consulting and support for small to medium sized non-profits in the Puget Sound area including systems monitoring, preventative maintenance, IT help-desk support, and technology related project management On-site and remote technology consulting and support for small to medium sized non-profits in the Puget Sound area including systems monitoring, preventative maintenance, IT help-desk support, and technology related project management

  • NPower Northwest
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Managed Services Consultant
      • Apr 2012 - Sep 2012

      On-site and remote technology consulting and support for small to medium sized non-profits in the Puget Sound area including systems monitoring, preventative maintenance, IT help-desk support, and technology related project management

    • Support Line Consultant
      • Apr 2011 - Apr 2012

      As the only full-time Support Line Consultant, evolved the Support Line from an underutilized resource into an integral part of how NPower NW provides service to clients. Provided internal IT support to the organization which included major inventory and overhaul of organization's IT systems. Tier One and Two Support Line Services for nonprofit customers for Windows 2003 & 2008 Server and Windows 2003 & 2008 SBS. Worked as liaison, as necessary, between customers and their technology providers, including Internet, email, web hosting, and third-party software. Show less

  • NPower Seattle
    • Support Line Consultant
      • Jan 2010 - Mar 2011

      Tier One and Two Support Line Services for nonprofit customers for Windows 2003 Server and Windows 2003 SBS. Worked as liaison, as necessary, between customers and their technology providers, including Internet, email, web hosting, and third-party software. Contract position to help fill gaps in coverage on the Support Line and for Network Consultants in the field. Tier One and Two Support Line Services for nonprofit customers for Windows 2003 Server and Windows 2003 SBS. Worked as liaison, as necessary, between customers and their technology providers, including Internet, email, web hosting, and third-party software. Contract position to help fill gaps in coverage on the Support Line and for Network Consultants in the field.

    • Support Line Consultant
      • Jun 2008 - Sep 2008

      Tier One and Two Support Line Services for nonprofit customers for Windows 2003 Server and Windows 2003 SBS. Worked as liaison, as necessary, between customers and their technology providers, including Internet, email, web hosting, and third-party software. Contract position to help fill gaps in coverage on the Support Line and for Network Consultants in the field. Tier One and Two Support Line Services for nonprofit customers for Windows 2003 Server and Windows 2003 SBS. Worked as liaison, as necessary, between customers and their technology providers, including Internet, email, web hosting, and third-party software. Contract position to help fill gaps in coverage on the Support Line and for Network Consultants in the field.

  • Accretive Technology Group
    • United States
    • Technology, Information and Internet
    • 100 - 200 Employee
    • NOC Data Center Technician
      • Jul 2006 - Jul 2007

      Monitoring, installation, and maintenance of Linux, FreeBSD, and Windows Server 2003 web servers. E-mail and phone support for co-location customers. Monitoring, installation, and maintenance of Linux, FreeBSD, and Windows Server 2003 web servers. E-mail and phone support for co-location customers.

  • TechTeam Global
    • Belgium
    • Senior Support Agent
      • Aug 2000 - Oct 2002

      Network support and administration for Ford Motor Credit account Desk-side support and customer service for 1000+ users. Troubleshot server and workstation issues as second-level support for Ford Financial helpdesk. Network support and administration for Ford Motor Credit account Desk-side support and customer service for 1000+ users. Troubleshot server and workstation issues as second-level support for Ford Financial helpdesk.

Education

  • Western Governors University
    Software Development, Information Technology College
    2016 - 2018
  • freeCodeCamp
    Full Stack Web Development Certification, Computer Software Engineering
    2017 - 2018
  • The Art Institute of Seattle
    AAS, Audio Produciton, Audio Production
    2004 - 2006
  • Peninsula College
    Associate's degree, General Studies
    2003 - 2004
  • Morgan Community College
    AA, General
    1995 - 1997
  • Wiggins High School
    High School Diploma
    1994 - 1995

Community

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