Experience

SpinX

• Singapore
• Marketing Services
• 1 - 100 Employee

• Director

  • Nov 2019 - Present

  1. Managing and ensuring the implementation of new operational processes designed to developing the requisite software programs and solutions in relevant business areas. 2. Monitoring, evaluating and reviewing existing processes and procedures and identifying new business initiatives and models for areas including Mobile Apps, platform integration, API Management, Web–based backend services, online enterprise portal and system monitoring.3. Implementing API’s of Partner for receiving offer; evaluated the organization's and client’s technology use and needs and provided recommendation.4. Proactively managing and professionally communicating with IT team members and efficiently hitting sales targets by providing prompt resolution to customer inquiries.5. Optimizing the selling ability of the organization by providing outstanding, individualizing support to the team; providing ongoing support to mitigate issues.6. Onboarding new customers with outstanding selling techniques and utilizing sales analysis tools to understand customer dynamics and needs. 7. Participating in the training and development of new and existing team members by providing on-the-job training and coaching on products, and services.Important Projects: Worked as the lead architect and engineer simultaneously in different projects to access revenue growth including IO generator and Sales System (A web-based app for customer relationship management software) Show less

• Customer Success Executive

  • Nov 2019 - Present



Veoo PTE LTD

• Country Manager / Head of Technology SE Asia

  • Oct 2016 - Oct 2019

  1. Provided leadership and vision for the IT department include strategic planning of information systems. 2. Developed strategic direction for the software programs development, information systems plan and providing solutions in relevant business areas including. Such as Mobile Apps, platform integration, API Management, Web –based backend services, online enterprise portal and system monitoring 3. Directed all information technology and network system deployment and planned for solution compatibility and scalability for both existing and future capacity and required high availability performance. 4. Oversaw department meetings with staff leads and managers to ensure continuity of information systems support and goal attainment. 5. Ensured project completion by coordinating resources and managed the conversion Business logic to Technical Flows. 6. Managed all Mobile Service related App such as Implementation of Client Specific Logic, Operator Connections (SMS, WAP Billing) and all Connection, Billing configuration. 7. Provided continuous support to the clients, assessed new innovative technologies, mission critical systems, security, communications and business continuity. Show less



InternetQ Singapore

• Associate VP

  • Sep 2007 - Aug 2014

  1. Responsible for the overall direction of the software development and solutions in relevant business areas including Mobile Apps, platform integration, API Management, Web –based backend services, online enterprise portal and system monitoring. 2. Developed and maintained mission critical status by providing for and assisting with, maintenance and staff cover to ensure the effective operation of live applications 3. Established, planed, and administered the overall policies and goals of the information technology department. 4. Analyzed the needs of departments and established priorities for feasibility studies, systems design and implementation and converted Business logic to Technical Flows. 5. Managed the production update by following strict release management schedule, to expect greater uptime in our production environment, and quality of service 6. Drove sales growth through class-leading, individualized relationship management; provided constant support and recommendations to the clients. 7. Recruited, hired and trained IT staff, project managers, engineer and network administrators and created operational policies, procedures, standards, guidelines and best practices. 8. Directed all aspects of simultaneous projects and managed all Mobile Service related App such as Implementation of Client Specific Logic, Operator Connections (SMS, WAP Billing), Connection, Billing configuration. 9. Analyzed, recommended, implemented and maintained key technologies to handling auditing of Voting Service of Thailand Got Talent. Important Projects: Worked as the lead architect and engineer simultaneously in these projects to access revenue growth including BMX Framework (much massive SMS message routing engine which has powered 1st Vietnam Idol (2007,2008), Indonesia Got Talent, Asian Idol) and other All software related programs have helped different organizations and projects their optimum success and achieved pre-defined goals. Show less