Experience

ASN - Concepts GmbH

• Germany
• Facilities Services
• 1 - 100 Employee

• Operations Manager

  • Apr 2022 - Present



Olavson

• Germany
• Manufacturing
• 1 - 100 Employee

• Head of Community Management

  • May 2021 - Mar 2022



Andaz Vienna Am Belvedere

• Austria
• Hospitality
• 1 - 100 Employee

• Director of Food and Beverage

  • Dec 2018 - Oct 2019



Grand Hyatt Beijing

• Beijing

• Assistant Director of Rooms

  • Nov 2016 - Dec 2018

  - Responsible for all aspects of the day-to-day operation of the Rooms Division including Front Office, Executive Lounge, Spa & Fitness Center, Housekeeping, Concierge & Bell Desk, Guest Service Center, Business Center and Lobby Shop. - Implementation of new Brand Standards and monitoring of compliance. Increase in mystery shopper score for the rooms division by 10% - Hosting Head of State visits and official government delegations - Overseeing renovation and conversion of guestrooms to serviced apartments Show less



Park Hyatt Vienna

• Austria
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Dec 2014 - Nov 2016

  - Exceeded guest satisfaction scores by 5% - Developed and introduced a Front Office upsell program - Responsible for the implementation of HotSOS Mobile - Exceeded guest satisfaction scores by 5% - Developed and introduced a Front Office upsell program - Responsible for the implementation of HotSOS Mobile



Park Hyatt

• Hospitality
• 700 & Above Employee

• Front Office Manager

  • Nov 2012 - Nov 2014

  - Oversaw Opera PMS upgrade to version 5 including configuration and training

• Assistant Front Office Manager

  • Nov 2010 - Oct 2012

• Teamleader Front Office

  • Jan 2009 - Oct 2010

• Guest Service Officer

  • Nov 2006 - Dec 2008

• Concierge

  • Sep 2005 - Oct 2006

• Bell Attendant

  • Sep 2004 - Aug 2005