Experience

Alyousuf Motors

• United Arab Emirates
• Motor Vehicle Manufacturing
• 200 - 300 Employee

• Purchasing Officer & Logistics / Receptionist

  • Feb 2017 - Present

  • Monitoring the stock levels and place orders as needed and coordinating with warehouse staff to ensure proper storage. • Work closely with vendors in order to insure accurate and on-time delivery. Follow up with suppliers and forwarders until get the material in the warehouse/store. • Review incoming purchasing requirements for parts/items, in order to verify accuracy, terminology, and specification. • Responsible for evaluating vendors, negotiating contracts and preparing reports on purchase. • Dealing with international suppliers and forwarders for exporting. • Taking minutes of the meeting, sending reports, processing request for leave of absence, petty cash, disputes for workers which don't have access to the company's intranet. • Answering calls and transferring to concern person. Doing fax and filing documents. • Sending reminders to the team about their monthly report and consolidating everything before sending to the General Manager. Show less



Dialamaid

• United Arab Emirates
• Consumer Services
• 1 - 100 Employee

• Administrative Assistant / Receptionist

  • Mar 2015 - Mar 2016

  • Handles administrative task for the employee of the company. • Responsible for answering queries through email and phone. • Serves as point of contact for all complaints from the clients and provide solution to meet customer expectation. • Manage all security and gate passes for the company busses from well-known security offices in Dubai. • Handles administrative task for the employee of the company. • Responsible for answering queries through email and phone. • Serves as point of contact for all complaints from the clients and provide solution to meet customer expectation. • Manage all security and gate passes for the company busses from well-known security offices in Dubai.



Ingram Micro

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Specialist

  • Aug 2010 - Dec 2014

  • Handles and manage three of the multi-million accounts of Ingram Micro. • Serves as a point of contact for internal/external customers on non-technical and product queries and processes for multiple major accounts of Ingram Micro. • Processes claims, answers calls, respond to customers email requests, invoices review, processes credit, shipment tracking and update account profile for multiple major accounts of Ingram Micro. • Attend to customer questions and take care of customer complaints, with the goal of ensuring a positive customer experience. Show less



ePLDT Ventus

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Service Agent

  • Oct 2006 - Jul 2010

  • Responsible for answering incoming calls promptly and in accordance with established call-handling procedures. • Processes orders, manage and resolve customer complaints, research required information using available resources, identify and escalate priority issues. • Interacts with fellow team members to enhance project performance and perform other duties as assigned. • Responsible for answering incoming calls promptly and in accordance with established call-handling procedures. • Processes orders, manage and resolve customer complaints, research required information using available resources, identify and escalate priority issues. • Interacts with fellow team members to enhance project performance and perform other duties as assigned.