Experience

Unit IT

• Denmark
• IT Services and IT Consulting
• 100 - 200 Employee

• IT Support Specialist

  • Feb 2020 - Present

  On-site IT Support On-site IT Support



TecOne

• Copenhagen Area, Capital Region, Denmark

• Freelance IT-Support Consultant

  • May 2019 - Feb 2020

  http://tecone.dk/ I work/have worked for the following customers: ● Post Nord, Sweden ● University Of Copenhagen ● MAN, Copenhagen ● PenSam, Farum ● AstraZeneca, Copenhagen ● Dupont, Copenhagen I was responsible for/performing the following tasks: ● Post Nord, Sweden: SharePoint specialist supporting Danish users (Project) ● University Of Copenhagen, PenSam & Dupont: Migrating PCs to Windows 10 (Projects) ● MAN, AstraZeneca, PenSam & Dupont: IT Support ● Generel IT-support on various Microsoft platforms ● Installation, set-up and maintenance of Microsoft-produkter, incl. Windows server ● Administration of back-up ● Network troubleshooting ● Installation and configuration of printers on the server ● Add PCs to the server ● Administration af telefone systems, both IP-phones and mobile phones ● Receive all kinds of inquiries, both error messages, questions and suggestions for improvement that were registered in ServiceNow ● Installation and support of PCs, printers, iPADs, mobile phones, AV-equipment, and installation of hardware ● User administration, including Active Directory ● Asset management of hardware and software ● Preparation and updating of documentation, FAQ, user guides etc. Show less



DFDS

• Denmark
• Truck Transportation
• 700 & Above Employee

• Application Support

  • Mar 2016 - Jul 2019

  Application Specialist and -Supporter for the self-developed Velocity system, used for transport and logistic, which is based on a SQL database. 2nd Line Support for approximately 800 internal users who are located at various locations in Europe. Integrations support, monitoring the system, search for bugs, interact with Developers to correct bugs and for development of new features, run SQL queries, general IT security, various planning and coordinating of the support, interfacing with other IT departments, suppliers and vendors, close communication with the Business to align expectations and to meet the various needs and agreements. Preparation of manuals, user guides, training material and other documentation, and analyzing the workload for reporting. Show less



Thales

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Trainer

  • May 2014 - Feb 2016

  Training of end-users in the complex and self-developed system which is used for Railway operations. System test and verification, and installation and maintenance of servers running on a Linux database. Preparation of manuals, user guides, training material and other documentation. Training of end-users in the complex and self-developed system which is used for Railway operations. System test and verification, and installation and maintenance of servers running on a Linux database. Preparation of manuals, user guides, training material and other documentation.



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Application specialist

  • Oct 2007 - Apr 2014

  Development and implementation of the Travel Card in Denmark. Application Specialist and -Supporter for the self-developed Back Office system based on a SQL database. Server administration, monitoring of equipment, user administration, batch jobs, worked with a wide range of Microsoft products Implementing the Service Desk and the various systems and applications which were needed for 2nd line support, including the ticket systems Peregrine and Astea. IT Support of MS Windows, and tasks for roll-outs and upgrades. Responsible for the training area and was Single Point Of Contact for all training related issues (including develpment of training material, training of end-users and system support which was done by telephone, on-line as well as on-site) Regular IT support for the bus depots of the transport companies as well as preparation of documentation, implementation and roll-out of the new IT system, including Microsoft Dynamics AX2012. Conducting training of the system, including AX2012. In 2011, Accenture withdrew from the project and the employees were transferred to Thales Communications. Show less



DSV - Global Transport and Logistics

• Denmark
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• IT Support

  • 2006 - 2007

  Employed at the Service Desk and was involved in the monitoring and support of the self-developed IT system CargoLink, used for transport and logistic. Employed at the Service Desk and was involved in the monitoring and support of the self-developed IT system CargoLink, used for transport and logistic.



Accenture

• Copenhagen Area, Capital Region, Denmark

• Application Specialist

  • 2005 - 2006

  Employed at the Service Desk and was involved in the monitoring and support of the self-developed IT system CargoLink, used for transport and logistic. In 2006, Accenture withdrew from the project and the employees were transferred to DSV. Employed at the Service Desk and was involved in the monitoring and support of the self-developed IT system CargoLink, used for transport and logistic. In 2006, Accenture withdrew from the project and the employees were transferred to DSV.



IBM

• Copenhagen Area, Capital Region, Denmark

• IT Consultant

  • 2004 - 2005

  1st Line support, including user administration, for internal users as well as for a broad range of companies, including Mærsk Data, Mærsk Air, Mærsk Line, Odense Steel Ship Yard and Det Danske Stålvalseværk. 1st and 2nd line support for Arbejdsmarkedsstyrelsen covering both application and infrastructure support as well as IT Operations of Amanda application and infrastructure. Involved in preparation of documentation and description of procedures and policies, as well as conducting training sessions covering these areas. As well as 1st and 2nd line support for Arbejdsmarkedsstyrelsen covering both application and infrastructure support as well as IT Operations of Amanda application and infrastructure. Show less



Maersk Data

• Copenhagen Area, Capital Region, Denmark

• IT Consultant

  • 2000 - 2004

  1st Line support, including user administration, for internal users as well as for a broad range of companies, including Mærsk Data, Mærsk Air, Mærsk Line, Odense Steel Ship Yard and Det Danske Stålvalseværk. 1st og 2nd line support for Maersk Air, covering both support of applications and hardware. 1st and 2nd line support for Arbejdsmarkedsstyrelsen covering both application and infrastructure support as well as IT Operations of Amanda application and infrastructure. Involved in preparation of documentation and description of procedures and policies, as well as conducting training sessions covering these areas. During this period Mærsk Data was acquired by IBM. Show less



Maersk Air

• Airlines and Aviation
• 1 - 100 Employee

• Assistant Manager Cargo Services

  • 1987 - 2000

  Assistant Manager of the operational department in the part of the company which dealt with sales and marketing of air freight in Scandinavia. In addition to Maersk Air, the department also represented nine foreign airlines, each using IT systems different from each other. Assistant Manager of the operational department in the part of the company which dealt with sales and marketing of air freight in Scandinavia. In addition to Maersk Air, the department also represented nine foreign airlines, each using IT systems different from each other.