Program Manager

• Jun 2021 - Present

Insurance Broker

• Nov 2020 - Mar 2022

Owner

• May 2020 - Dec 2020

Photography for the Mind & Soul Photography for the Mind & Soul

Executive Assistant

• Sep 2019 - Apr 2020

As an Executive Assistant, I identified and resolved technical and administrative inconsistencies within multiple programs and applications used by the team. I also stayed up to date on industry knowledge by regularly participating in continuing education courses. Key Accomplishments: ◆ Reduced operational expenses by over $3K per month by identifying subscriptions and services not utilized by team. ◆ Implemented QuickBooks subscription, allowing team to reduce office expenses and increase efficiency, and establishing income and expense benchmarks so finances can be managed effectively. ◆ Optimized flow of information, communication, and identification of leads and other vital data. ◆ Improved marketing capabilities with clients, vendors, and partners through social media and other industry applications. Show less

Program Manager

• Aug 2016 - Aug 2019

Within this role I created and implemented new and innovative programs supporting enterprise-level clients worldwide, providing technical support for over 100 overseas clients. I served as a liaison and bridged interdisciplinary tasks between clients, sales, fulfillment, and accounting to ensure efficient project completion. I managed, tracked, and reported on government compliance tasks, budgets, and requirements, and regularly met with project stakeholders to assess progress and adjust where needed. I ensured program performance while maintaining contractual and internal requirements and coordinated meetings to connect organizational representatives, community members, and clients. Finally, I collected historical data and performed research to develop program cost estimates and budgets. Some Select Accomplishments:◆ Managed several programs valued at over $10M.◆ Optimized estimating processes and spearheaded resolution of pre-sale issues for fast order fulfillment. ◆ Developed and executed internal Business Transformation program to support team members and grow business through effective communication and collaboration. Show less

Client Services Representative

• Apr 2012 - Aug 2016

As Client Service Representative, I provided consulting and administrative support services for six sales engineers with over $15M in revenue across government, K-12 and higher education, hospitality, and commercial real estate vertical markets. I facilitated inter-departmental communication to effectively provide customer support and coordinated with the operations staff to resolve service problems and boost client satisfaction. I also entered customer data in SalesForce and Podio to track requests, document problems, and record solutions offered.Select Accomplishment:◆ Delivered superior client services resulting in increased retention and satisfaction. Show less

Sales Account Executive, Inside Sales and Estimation

• Mar 2007 - Jun 2012

Within these roles, I specialized in commercial HVAC and Water Technologies sales in multiple markets across the Washington, D.C. region. I utilized a consultative sales approach to identify customer needs and recommend appropriate solutions. I also monitored budgeting, forecasting, expenditures, and performance for over 100 accounts and regularly adjusted prices via pre-set schedules and supply management department costs. Some Key Accomplishments:◆ Maintained consistent revenue streams with $2M+ book of business by regularly servicing accounts and connecting with customers to promote new products. ◆ Addressed problematic accounts, helping to build lasting rapport and boosting revenue opportunities.◆ Expanded customer base by identifying needs, developing solutions, and delivering client-centered products.◆ Effectively analyzed data to optimize customer satisfaction and increase profitability.◆ Utilized data analysis and sales strategies to increase profitability and develop organizational systems for projects. Show less

Administrative Assistant

• Apr 2002 - Mar 2007