Director of Revenue Cycle Operations

• Oct 2022 - Present

Managing Director & VP of Revenue Cycle Operations

• Mar 2022 - Oct 2022

Director of Revenue Cycle Operations

• Mar 2019 - Mar 2022

Director of Administrative and Clinical Operations

• Jan 2018 - Mar 2019

Director Of Operations

• May 2016 - Jan 2018

-In charged of managing a team of 20+ staff members, including admin, assistants and doctors. - Provide support by motivating, problem solving and take disciplinary actions when needed. -Oversee the operations of the office and maintain a friendly and peaceful office environment. -Assist in the development and implementation of personnel policies. Communicate any changes to employees. -In charged of finding potential candidates for administrative roles, by posting job… Show more -In charged of managing a team of 20+ staff members, including admin, assistants and doctors. - Provide support by motivating, problem solving and take disciplinary actions when needed. -Oversee the operations of the office and maintain a friendly and peaceful office environment. -Assist in the development and implementation of personnel policies. Communicate any changes to employees. -In charged of finding potential candidates for administrative roles, by posting job descriptions, interviewing prospective candidates, presenting offers and completing hire paperwork. -Implement and oversee training for new administrative staff members, including but not limited to; patient coordination, treatment coordination, billing and supervise team performance. -Facilitate monthly office meetings and daily morning meetings to announce and enforce policies and procedures. -In charged of tracking staff PTO and approving or denying requested time off based on the office need. -Manage staff payroll, and calculate doctors compensations. Show less -In charged of managing a team of 20+ staff members, including admin, assistants and doctors. - Provide support by motivating, problem solving and take disciplinary actions when needed. -Oversee the operations of the office and maintain a friendly and peaceful office environment. -Assist in the development and implementation of personnel policies. Communicate any changes to employees. -In charged of finding potential candidates for administrative roles, by posting job… Show more -In charged of managing a team of 20+ staff members, including admin, assistants and doctors. - Provide support by motivating, problem solving and take disciplinary actions when needed. -Oversee the operations of the office and maintain a friendly and peaceful office environment. -Assist in the development and implementation of personnel policies. Communicate any changes to employees. -In charged of finding potential candidates for administrative roles, by posting job descriptions, interviewing prospective candidates, presenting offers and completing hire paperwork. -Implement and oversee training for new administrative staff members, including but not limited to; patient coordination, treatment coordination, billing and supervise team performance. -Facilitate monthly office meetings and daily morning meetings to announce and enforce policies and procedures. -In charged of tracking staff PTO and approving or denying requested time off based on the office need. -Manage staff payroll, and calculate doctors compensations. Show less

Administrative Director

• Sep 2013 - Apr 2016

• In charge of running the morning meeting, and inform the team any highlights about the day. • Responsible for the daily non-clinical operations of the office, including patient satisfaction, team performance and other business related functions. Manage a team of three. • Manage the Doctor’s and team schedules. • Maintain employees directory updated. • Provide orientation to new patients on the office policies. • Educate new and existing patients on dental benefits and how these… Show more • In charge of running the morning meeting, and inform the team any highlights about the day. • Responsible for the daily non-clinical operations of the office, including patient satisfaction, team performance and other business related functions. Manage a team of three. • Manage the Doctor’s and team schedules. • Maintain employees directory updated. • Provide orientation to new patients on the office policies. • Educate new and existing patients on dental benefits and how these benefits are used. • Follow up with new patients to guarantee patient satisfaction. • Set up treatment plans and financial arrangements using Citi Health or payment plans directly with the office. • Efficiently submit claims and track patient’s collection from insurance companies and financial arrangements. • Coordinates patient cases and follow up to facilitate timely completion of treatment plans. • Keep track of production and collection and plan accordingly, in order to maintain an average on a monthly basis. • Manage any renovation and maintenance in the office. Show less • In charge of running the morning meeting, and inform the team any highlights about the day. • Responsible for the daily non-clinical operations of the office, including patient satisfaction, team performance and other business related functions. Manage a team of three. • Manage the Doctor’s and team schedules. • Maintain employees directory updated. • Provide orientation to new patients on the office policies. • Educate new and existing patients on dental benefits and how these… Show more • In charge of running the morning meeting, and inform the team any highlights about the day. • Responsible for the daily non-clinical operations of the office, including patient satisfaction, team performance and other business related functions. Manage a team of three. • Manage the Doctor’s and team schedules. • Maintain employees directory updated. • Provide orientation to new patients on the office policies. • Educate new and existing patients on dental benefits and how these benefits are used. • Follow up with new patients to guarantee patient satisfaction. • Set up treatment plans and financial arrangements using Citi Health or payment plans directly with the office. • Efficiently submit claims and track patient’s collection from insurance companies and financial arrangements. • Coordinates patient cases and follow up to facilitate timely completion of treatment plans. • Keep track of production and collection and plan accordingly, in order to maintain an average on a monthly basis. • Manage any renovation and maintenance in the office. Show less

General Manager

• Apr 2011 - Sep 2013

• Responsible for the daily non-clinical operations of the office, including patient satisfaction, team performance and other business related functions. Managed a team of four. • In charged of finding potential candidates for vacant positions, by posting job description, interviewing prospective candidates, presenting offers, and completing new hire paperwork. • Explained wage and benefits information to new employees. • Coordinated benefits, compensations, tax withholding and any… Show more • Responsible for the daily non-clinical operations of the office, including patient satisfaction, team performance and other business related functions. Managed a team of four. • In charged of finding potential candidates for vacant positions, by posting job description, interviewing prospective candidates, presenting offers, and completing new hire paperwork. • Explained wage and benefits information to new employees. • Coordinated benefits, compensations, tax withholding and any other wage related items. • Tracked time reports, ensuring that all employees met their time requirements. • Kept track of personal and sick days as well as authorized vacation requests. • Assisted in the development and implementation of personnel policies, and communicated any changes to employees. • Implemented and oversaw training for new staff members and supervised team performance. • Assisted in the execution of employee’s termination and handled exit interviews. • Maintained employees records and directory updated. • Educated new and existing patients on dental benefits and how these benefits were used. • Provided valuable patient education regarding dental treatments, explaining all clinical processes. • Set up treatment plans and financial arrangements using Care Credit, Spring Stone or payment plans directly with the office. • Efficiently submit claims and track patient’s collection from insurance companies and financial arrangements. • Coordinated patient cases and follow up to facilitate timely completion of treatment plans. Show less • Responsible for the daily non-clinical operations of the office, including patient satisfaction, team performance and other business related functions. Managed a team of four. • In charged of finding potential candidates for vacant positions, by posting job description, interviewing prospective candidates, presenting offers, and completing new hire paperwork. • Explained wage and benefits information to new employees. • Coordinated benefits, compensations, tax withholding and any… Show more • Responsible for the daily non-clinical operations of the office, including patient satisfaction, team performance and other business related functions. Managed a team of four. • In charged of finding potential candidates for vacant positions, by posting job description, interviewing prospective candidates, presenting offers, and completing new hire paperwork. • Explained wage and benefits information to new employees. • Coordinated benefits, compensations, tax withholding and any other wage related items. • Tracked time reports, ensuring that all employees met their time requirements. • Kept track of personal and sick days as well as authorized vacation requests. • Assisted in the development and implementation of personnel policies, and communicated any changes to employees. • Implemented and oversaw training for new staff members and supervised team performance. • Assisted in the execution of employee’s termination and handled exit interviews. • Maintained employees records and directory updated. • Educated new and existing patients on dental benefits and how these benefits were used. • Provided valuable patient education regarding dental treatments, explaining all clinical processes. • Set up treatment plans and financial arrangements using Care Credit, Spring Stone or payment plans directly with the office. • Efficiently submit claims and track patient’s collection from insurance companies and financial arrangements. • Coordinated patient cases and follow up to facilitate timely completion of treatment plans. Show less

Treatment Coordinator

• Sep 2010 - Mar 2011

• Educate new and existing patients on dental benefits and how these benefits are used. • Provide valuable patient education regarding dental treatments, explaining all clinical processes. • Set up treatment plans and financial arrangements using Care Credit or payment plans directly with the office. • Coordinates patient cases and follow up to facilitate timely completion of treatment plans • Assist in creation of marketing campaigns and results tracking.

Front Office Supervisor

• Oct 2009 - Sep 2010

• Oversaw the responsibilities and duties of a team of four to five, making sure the office ran smoothly and efficiently. • Found potential candidates for vacant positions, screened resumes, and interviewed prospective candidates. • Implemented and oversaw training for new staff members and supervised team performance. • Set up effective weekly schedules for front desk staff member. • Tracked time reports, ensuring that all employees met their time requirements. • Kept track of… Show more • Oversaw the responsibilities and duties of a team of four to five, making sure the office ran smoothly and efficiently. • Found potential candidates for vacant positions, screened resumes, and interviewed prospective candidates. • Implemented and oversaw training for new staff members and supervised team performance. • Set up effective weekly schedules for front desk staff member. • Tracked time reports, ensuring that all employees met their time requirements. • Kept track of personal and sick days. • Assisted in the development and implementation of personnel policies, and communicated any changes to employees. • Assisted in the execution of employee’s termination and handled exit interviews. • Maintained employees records and directory updated. • Prepared reports on results of services provided. • Educated new and existing patients on dental benefits and how these benefits were used. • Maintained office inventory, organize re-orders, and ensure all critical products were on-site.

Front Office Assistant

• Jun 2009 - Oct 2009

• Checked for insurance eligibility and benefits breakdown • Scheduled and confirmed patient’s appointment via e-mail and over the phone • Maintained patient’s records and files updated and organized • Educated new and existing patients on dental benefits and how these benefits were used. • Effectively balanced greeting visitors and administrative duties