Experience

iD Tech

• Brazil
• Information Services
• 1 - 100 Employee

• Application Administration Associate

  • Oct 2014 - Present

  Manages all of the meta data, such as course scheduling, product definition, managing corporate users, assigning security roles, and configuring all of the other information that drives the company's internal system, at camp tools, portions of Staff Corner, and other applications.

• Program Advisor/CS

  • Apr 2012 - Oct 2014

  Performed key role in the company as the main point of contact for clients, executed on brand promise to provide exceptional service to clients, obtained knowledge on iD Tech’s program offerings, provided course recommendations, problem solved client concerns, administered email support, adapted to the fast-paced environment, and worked with cross-departmental teams.