Experience

EcoOnline Global

• Norway
• Software Development
• 400 - 500 Employee

• Senior Onboarding Specialist

  • Jan 2023 - Present

  Toronto, Ontario, Canada EcoOnline, a leading environmental health and safety (EHS) software-as-a-service (SaaS) company, acquired the Software division of Alcumus, a global market leader in risk management solutions.



Alcumus

• United Kingdom
• IT Services and IT Consulting
• 400 - 500 Employee

• Senior Onboarding Specialist

  • May 2022 - Jan 2023

• Onboarding Specialist

  • Nov 2021 - May 2022

  Toronto

• Customer Success Manager

  • Mar 2021 - Jan 2022

  Toronto, Ontario, Canada



Oliver & Bonacini Hospitality

• Canada
• Hospitality
• 400 - 500 Employee

• Senior Business Coordinator

  • Apr 2019 - Oct 2019

  Toronto, Ontario, Canada • In this role, I was the first point of contact for incoming business as the lead qualifier. Answered 50 initial inquires per day by email and phone for portfolio of 13 restaurants and 5 venues, setting up sales for 27 Event Specialists. • I offered solutions and additional support to clients with challenging inquiries (out of budget, tight turnaround, last minute change of dates) by finding internal workarounds and options without having to decline the request. • Sales and marketing… Show more • In this role, I was the first point of contact for incoming business as the lead qualifier. Answered 50 initial inquires per day by email and phone for portfolio of 13 restaurants and 5 venues, setting up sales for 27 Event Specialists. • I offered solutions and additional support to clients with challenging inquiries (out of budget, tight turnaround, last minute change of dates) by finding internal workarounds and options without having to decline the request. • Sales and marketing were an integral part of this position. I created bi-weekly reports for Management using Salesforce, summarized data, and analyzed trends for 28 national properties. I also continuously edited changes to menus, rates, capacities, and FAQ for 13 restaurant information packages. Collaboration with the Marketing team was essential. I even revised team processes to deal with day-to-day fluctuation of leads capturing last minute business and filling empty key dates increasing sales by 5% across restaurant portfolio.

• Senior Event Specialist - Private Dining

  • Oct 2018 - Apr 2019

  Toronto, Ontario, Canada

• Senior Event Specialist - Toronto Region Board of Trade

  • Oct 2010 - Oct 2018

  Toronto, Canada Area • I supported customers coordinating more than 750 meetings and events annually developing positive relationships that promoted retention and loyalty. • Sold event space exceeding annual sales targets of approximately $3.5 million including food and beverage for a 30,000 sq ft venue. • I also maximized team knowledge and productivity by effectively creating onboarding materials and training, mentoring, and directing new hires (Independently trained six event specialists, cross-trained 30… Show more • I supported customers coordinating more than 750 meetings and events annually developing positive relationships that promoted retention and loyalty. • Sold event space exceeding annual sales targets of approximately $3.5 million including food and beverage for a 30,000 sq ft venue. • I also maximized team knowledge and productivity by effectively creating onboarding materials and training, mentoring, and directing new hires (Independently trained six event specialists, cross-trained 30 new hires). I was even nominated for companywide ‘Trainer of the Year’ award. • Coordinated 15 events per week while managing upwards of 80 clients monthly; meetings and events ranged from 5 to 400 attendees.



Toronto Botanical Garden

• Canada
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Facility Sales Supervisor

  • Jan 2009 - Oct 2010

  Toronto, Ontario, Canada • Oversaw the booking, planning, production, and evaluation of 600 meetings and events annually (rentals comprised to 40 % of the total organization’s revenue). • Designed and reconceived facility rental package, including additional photos, floor plans, policies and procedures, and catering information working closely with external graphic design company (first year of roll out booked 10 additional weddings). • Onboarded, coached and developed junior staff, with an emphasis on growing… Show more • Oversaw the booking, planning, production, and evaluation of 600 meetings and events annually (rentals comprised to 40 % of the total organization’s revenue). • Designed and reconceived facility rental package, including additional photos, floor plans, policies and procedures, and catering information working closely with external graphic design company (first year of roll out booked 10 additional weddings). • Onboarded, coached and developed junior staff, with an emphasis on growing their customer service fundamentals. • Managed vendor relationships and contracts with the venue’s 7 exclusive caterers and 9 exclusive and preferred service suppliers.

• Facility Sales Coordinator

  • Nov 2006 - Jan 2009



Loots Lounge

• Canada
• Events Services

• Venue Manager

  • Jan 2006 - Jul 2006

  Toronto, Canada Area



Heart & Stroke

• Canada
• Non-profit Organizations
• 400 - 500 Employee

• Project Coordinator, North York Office

  • May 2005 - Sep 2005

  Toronto, Canada Area



SDImktg

• Canada
• Advertising Services
• 100 - 200 Employee

• Account Coordinator

  • Aug 2004 - Dec 2004

  Toronto, Canada Area



Gaggi Media

• Canada
• Advertising Services
• 1 - 100 Employee

• Media Coordinator

  • Aug 2003 - Aug 2004

  Toronto, Canada Area