Experience

Federal Mine Safety and Health Review Commission

• United States
• Government Administration
• 1 - 100 Employee

• Law Librarian

  • May 2021 - Present

  * Manage intranet and library SharePoint sites, and collaborate with intranet stakeholders to keep content current/accurate. Designed structure/layout for and built both sites. Created metadata schemas to organize content. Developed intranet governance document. * Answer reference questions, curate and disseminate industry news, and track status of Commission cases before courts of appeals. * Provide training to Commission staff and new hires, and provide regular reminders of useful tools and tips for conducting research. * Manage electronic subscriptions and vendor relations. Manage password access and provide quarterly usage reports. Review alternate platforms to keep abreast of product offerings and pricing. * Manage physical collection and distribute reference materials to legal staff. Created tool to track each staff’s access to print/electronic resources. Organized two-year backlog of subscription materials accumulated during pandemic. Established retention/disposal policy to standardize handling of titles and serials. * Manage library operations including establishing and maintaining library policies/procedures, monitoring library ordering and receiving, and providing regular updates to Library Supervisor and CORs.



Gartner

• United States
• Information Services
• 700 & Above Employee

• Principal, Secondary Research Services

  • 2017 - 2020

  Conducted research strategy consultations and in-depth secondary research on wide range of topics. Curated and published weekly newsletters that kept clients abreast of thought leadership relevant to product lines. Created and delivered targeted instruction in multiple modes: in-person, online video, and recorded training modules. Coached and trained junior employees in best practice research strategies, client service, and department procedures. Conducted research strategy consultations and in-depth secondary research on wide range of topics. Curated and published weekly newsletters that kept clients abreast of thought leadership relevant to product lines. Created and delivered targeted instruction in multiple modes: in-person, online video, and recorded training modules. Coached and trained junior employees in best practice research strategies, client service, and department procedures.



CEB, now Gartner

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Business Information Manager, IRC

  • 2005 - 2017

  Conducted research strategy consultations and in-depth secondary research on wide range of topics. Created and delivered targeted instruction in multiple modes: in-person, online video, and recorded training modules. Tracked and analyzed company publicity so marketing department could measure efficacy and penetration of marketing efforts. Prospected current executive leads for company sales department. Developed marketing and training content for distribution via library communication channels such as intranet announcements, internal chat, newsletters, and pop-up training sessions. Managed two direct reports and coached other junior employees.

• Research Support Analyst

  • 2003 - 2005

  Conducted in-depth secondary research and research consultations on topics subjects. Evaluated resources for relevancy, accessibility, usability, and cost effectiveness. Conducted orientation for new hires.