Director of People & Culture

• Oct 2023 - Present

Head of People & Culture

• Jun 2022 - Oct 2023

Clue is a 'Tech for Good' company. Providing a world-class investigation and intelligence management application that centralises and links all information in searchable data structures. The software enables investigation teams to detect threats, prevent recurrence, uncover actionable intelligence, and progress investigations to successful outcomes at pace.• Reporting directly to the CEO and a member of the Executive Leadership team, managing the Office Manager & HR Administrator.• Managing the full spectrum of the People function, with emphasis on employee experience, performance management, recruitment, wellbeing, compensation & benefits, diversity, equity and inclusion, succession planning, and employee relations. • Developing an agile People agenda and strategy; building and defining simple, scalable, and sustainable initiatives, processes and policies. • Using data to inform everyday decisions and share meaningful insights with the Exec team to enable improved decision making. • Creating a positive and supportive working environment, giving our people a voice through employee engagement, wellbeing and listening strategies. • Developing a strong culture to support growth, retention and attraction of talent, and prioritising the development of a diverse team and environment. • Responsible for providing support, advice and guidance on all People related matters. Show less

Volunteer helpline advisor

• May 2022 - Present

Providing support and advice to women, mothers and families to help with queries relating to: • Flexible working requests – how to make them and how to appeal a request that’s been rejected • Guidance on their rights around redundancy and any protections they might have • Questions about maternity pay/leave • Legal rights if individuals are pushed out of their job, demoted, bullied, harassed or experience any other form of discrimination as a result of pregnancy, maternity leave or parenthood Show less

Head of People

• Nov 2021 - Mar 2022

Credit Kudos was acquired in March 2022 by Apple and my role was made redundant. • Recruited into a standalone position reporting directly to the CEO, with the aim to grow diverse teams that could deliver at scale, bolster an innovative and agile culture of performance, and ensure a high standard of processes and materials • Partnered with managers across Credit Kudos to continue to foster a culture of high performance through lean, effective processes and management • The point of contact for employees who experienced difficulties at work and mediated workplace conflicts • Organised events and activities to improve morale, inclusion, and productivity business wide • Lead on the acquisition process from a people perspective: o Assisted the CEO and senior management team with communications and supported all staff o Liaised regularly with the acquiring company and provided them with appropriate updates o Provided all guidance, letters, and support to managers in consulting with employees (including myself), coordinating severance pay, including proactively avoiding any legal issues or claims Show less

Head of People

• May 2019 - Nov 2021

• Reported to the Finance Director, partnering with the Board and Senior Management Team (SMT) in aligning the overall growth strategy (UK & Nearshore); and on accurate forecasting of business staff needs and development • Built a strategic function, championing a progressive vision while forging sustainable infrastructure, systems, processes, and practices • Most senior People representative, overseeing the budget, managing 2 professionals (UK) in recruitment, benefits, training, L&D, succession planning, and compliance. Heavy emphasis on leading the company through rapid change and transformation programmes • Created the HR organisation in nearshore – recruitment, staffing, onboarding, training and exits • Transitioned from outdated systems into a fully integrated HRIS platform • Ensured compliance with relevant legislation; creating enhanced policies and procedures; and analysing market data to improve our company competitiveness for attraction and retention Achievements: • Lead on the strategy and communication in relation to Covid-19; provided advice to the Board for the company on retention; resource; support staff working remotely; restructure; manage redundancies, and redeploy staff • Saved £100k in 12 months by designing and delivering a new recruitment strategy • Identified various areas for cost savings and implemented more efficient procedures • Introduced consistent employee feedback mechanisms improving communication and engagement • EVP - Designed a comprehensive benefits package and wellbeing initiatives based on employee feedback, improving satisfaction scores and retention figures • Devised a L&D strategy; successfully implemented and managed all training and development requests, managed the annual budget and sourced free training • Supported company growth from 40 to 80 staff (54 UK staff, 26 nearshore) Show less

HR Manager

• Aug 2015 - Aug 2018

• Worked collaboratively in an operational hands-on role across 5 divisions • Supported the HR Director by providing generalist operational HR assistance with the development and implementation of organisation-wide initiatives and projects • Responsible for developing and delivering Line Managers’ guidance, toolbox talks and advice documentation to underpin HR policies and procedures, coaching managers to implement these • Worked with the Learning and Development Manager to develop and update processes, guidance and training/ coaching for staff and managers • Constantly reviewed resources across the divisions and was instrumentally involved in reorganising structures in an aim to avoid redundancy situations where possible • Managed and developed a HR Advisor, HR Assistant and supported the HR Admin Business Apprentice in order for them to exceed business objectives and to be accountable, efficient and proactive • Managed TUPE transfers and acquisitions Achievements: • Improved overall Employee Engagement scores (above the industry average) • Implemented Mental Health Awareness initiatives to reduce stigma and improve overall wellbeing of employees, resulting in the introduction of ‘Champions’, companywide training and a more open culture • Lead the GDPR steering group (of Directors and senior managers); responsible for identifying systems, processes and forms that needed to be changed; and communicating business wide modifications Show less

Hr Advisor

• Jan 2014 - Jul 2015

• Responsible for providing a professional, customer focused HR consultancy service to managers and staff at all levels. • Project work (managing, supporting and implementing projects. For example: restructuring, change programmes, relocations, communications and consultations, employee engagement). • Lead managers in the appropriate application of policy, process and discretion to ensure compliance with employment law, HR Policies, best practice and a fair and consistent approach to investigations, consultation, meetings and appeals. • Managed attendance management and welfare issues strategically, considering occupational health advice and using this to devise practical strategies for managing cases. • Advised and supported managers on formal and informal attendance, discipline and grievance issues. Assisted with preparation of files, generating letters, participating in the meetings and aiding decisions and outcomes to ensure a consistent and fair resolution. • Attended case conferences with Managers, to help ensure a consistent approach across the HR team. • Liaised with the Recruitment Advisor; supporting managers in interviewing, recruiting, selecting and appointing temporary and permanent employees. Show less

HR Advisor

• Apr 2012 - Jan 2014

•Worked closely with the HR Business Partner for specific business sectors, supporting the business strategy and understanding the implications of decisions at all levels •Used initiative to take on improvement projects that enhance the performance of HR and lead to increased business productivity •Contracts – processed new starter paperwork and all relevant checks i.e.: asylum and immigration – eligibility to work, work permits, passports. Processed returned contracts. •Leavers – managed the retirement process, assisted BP with redundancies, resignations including exit interviews, fixed term contracts and assisted BP’s with dismissals. •General duties – advised on policies and procedures (sickness, disciplinaries, grievances, maternity, paternity, etc.). •Initiated a project to move routine administration work over to Manila, producing a process guide and training sheet as well as templates and identifying any issues there may be •Assisted the HR Business Partner in standardising all Contracts, Terms and Conditions and employee change letter templates across the business Show less

HR Advisor

• Nov 2009 - Nov 2011

Aligning Terms and Benefits Project •Supported Employees and Managers with any queries regarding the terms alignment of two large companies in to one •Organised 17,150 letters being sent out across the business •Managed a dedicated phone line and Email Inbox to answer any questions Company Restructure Project •Provided first hand support and guidance to ER Advisors, Managers and Employees throughout the Redundancy process •Produced draft and final Severance Calculations •Communicated with Solicitors about recalculations required and answered general queries •Gained in-depth knowledge regarding Company terms, policies and system use •Assisted with the Annual Review input and validations using SAP extensively •Used a confidential Tracker and Excel to keep information up to date, merging documents, and to use for reporting purposes Human Resources Online Advisor •Provided guidance and support to employees and line managers on UK policies and procedures •Provided first call resolution where possible, logging potential cases to the HR Case Managers using the Case Management system. Using decision tree methodology to log and escalate appropriate issues •Worked closely with the HR Helpdesk Supervisor to identify trends and implement improvements to the employee journey; resulting in a continuous improvement cycle in place to ensure employee satisfaction •Managed confidential and sensitive cases for Line Managers and deciding appropriate outcomes on how to proceed •Alongside my Online Advisor role, I was also asked to be responsible for the confidential Non-Disclosure Acts that needed to be sent to employees around the business and to manage the entire process single handedly. Show less