Jenny So
Product Manager at Ping An OneConnect Bank (Hong Kong) Limited- Claim this Profile
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Bio
Credentials
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Professional Scrum Master I
Scrum.orgFeb, 2019- Nov, 2024
Experience
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Ping An OneConnect Bank (Hong Kong) Limited
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Hong Kong
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Banking
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1 - 100 Employee
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Product Manager
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Jun 2020 - Jun 2022
- All-rounded team player engaged in both Retail and SME segments, covering product management, campaign management and digital channels. - Key contributor for digital channel management, covering mobile application, e-banking, website and API. Lead implementation of enhancements from user requirement preparation, UX design, testing to implementation. - In-charge of SME loan product design and management, successfully launched product which achieved over 20% of market share. -… Show more - All-rounded team player engaged in both Retail and SME segments, covering product management, campaign management and digital channels. - Key contributor for digital channel management, covering mobile application, e-banking, website and API. Lead implementation of enhancements from user requirement preparation, UX design, testing to implementation. - In-charge of SME loan product design and management, successfully launched product which achieved over 20% of market share. - Delivered campaigns according to business performance in order to balance risk and return Show less - All-rounded team player engaged in both Retail and SME segments, covering product management, campaign management and digital channels. - Key contributor for digital channel management, covering mobile application, e-banking, website and API. Lead implementation of enhancements from user requirement preparation, UX design, testing to implementation. - In-charge of SME loan product design and management, successfully launched product which achieved over 20% of market share. -… Show more - All-rounded team player engaged in both Retail and SME segments, covering product management, campaign management and digital channels. - Key contributor for digital channel management, covering mobile application, e-banking, website and API. Lead implementation of enhancements from user requirement preparation, UX design, testing to implementation. - In-charge of SME loan product design and management, successfully launched product which achieved over 20% of market share. - Delivered campaigns according to business performance in order to balance risk and return Show less
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Shangri-La Group
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Hong Kong
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Hospitality
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700 & Above Employee
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Manager, Technology Innovation & Projects
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Jul 2019 - Jun 2020
- Project manager in the high priority technology project, orchestrating between teams in various locations (HK, SG, China). Focusing in enhancing project visibility and stakeholder communication - Launched the in-house developed solution to replace the legacy core system for over 100 hotels worldwide - Established the first group-wise technology project management checklist, creating a standardization from project initiation to implementation - Project manager in the high priority technology project, orchestrating between teams in various locations (HK, SG, China). Focusing in enhancing project visibility and stakeholder communication - Launched the in-house developed solution to replace the legacy core system for over 100 hotels worldwide - Established the first group-wise technology project management checklist, creating a standardization from project initiation to implementation
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DBS Bank
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Singapore
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Banking
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700 & Above Employee
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Senior Associate, Solution Delivery Management, Institutional Banking Group Technology
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Mar 2019 - Jul 2019
Project member in ecosystem building for HK and GBA SME customer - Analysis existing Fintech and virtual bank market and provide input to the strategic direction of SME digitization initiative - Lead business analyst in shaping the solution to enhance the end-to-end customer journey of SME customers
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Associate, Solution Delivery Management, Institutional Banking Group Technology
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Jul 2017 - Feb 2019
Successfully delivered the Faster Payment System solution in the bank with roles as: - BA to oversee the end-to-end solution design, from channel to downstream applications - Overall project management and PMO, in charge of project status, meeting and reporting - As the central contact point with industrial partners - Acquired in-depth knowledge of local payments - FPS, ECG Autopay, DDAE
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Graduate Associate (2nd Rotation), Institutional Banking Group Technology
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Aug 2016 - Jul 2017
- BA role in technology enhancement projects, including payment and cash initiatives - Member of SME customer journey team focusing on engagement and onboarding journey - Member for data analytics team. Implemented Hadoop to support user's analytics needs - Acquired test monitoring and problem management skill in core banking migration project
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Graduate Associate (1st Rotation), BusinessCare, Institutional Banking Group Operations
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Jul 2015 - Jul 2016
- Developed customer centricity through gap analysis between customer demand and bank's product - Deep-dive in customer call data to analysis frequent caller and failure demand call - Leading customer journey to drive down failure demand call - Facilitated in complaint and compliment management and reporting
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HSBC
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United Kingdom
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Financial Services
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700 & Above Employee
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Industrial Placement Student
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Aug 2013 - Jul 2014
- Acquired project management skill - Facilitated an Innovation Campaign by consolidating near 300 ideas collected from employees worldwide - Contributed to a HSBC Priority Programme and assisted the Project Manager in preparing critical documents and communications used by different teams during cutover - Designed new programs for the team to vastly improve efficiency in reporting project progress - Presented to colleagues across different regions and departments on various topics… Show more - Acquired project management skill - Facilitated an Innovation Campaign by consolidating near 300 ideas collected from employees worldwide - Contributed to a HSBC Priority Programme and assisted the Project Manager in preparing critical documents and communications used by different teams during cutover - Designed new programs for the team to vastly improve efficiency in reporting project progress - Presented to colleagues across different regions and departments on various topics from new works developed to bridging cultural differences August 2013 – July 2013 (Hong Kong, China) Show less - Acquired project management skill - Facilitated an Innovation Campaign by consolidating near 300 ideas collected from employees worldwide - Contributed to a HSBC Priority Programme and assisted the Project Manager in preparing critical documents and communications used by different teams during cutover - Designed new programs for the team to vastly improve efficiency in reporting project progress - Presented to colleagues across different regions and departments on various topics… Show more - Acquired project management skill - Facilitated an Innovation Campaign by consolidating near 300 ideas collected from employees worldwide - Contributed to a HSBC Priority Programme and assisted the Project Manager in preparing critical documents and communications used by different teams during cutover - Designed new programs for the team to vastly improve efficiency in reporting project progress - Presented to colleagues across different regions and departments on various topics from new works developed to bridging cultural differences August 2013 – July 2013 (Hong Kong, China) Show less
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Education
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2011 - 2014
The Hong Kong University of Science and Technology
Bachelor’s Degree, Economics and Information Systems -
2022 - 2023
Kyoto Institute of Culture and Language
Japanese Language
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