Experience

SolarAid

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Head of Supporter Growth

  • Apr 2023 - Present

• Supporter Engagement Manager

  • Apr 2022 - Apr 2023



The Royal British Legion

• United Kingdom
• Entertainment

• Head of Community Fundraising and The Poppy Appeal

  • Feb 2019 - Mar 2022

• Head of Community Fundraising (acting)

  • May 2018 - Feb 2019

• Community Fundraising Manager

  • Jun 2016 - May 2018

  Responsible for Community Fundraising across 6 counties in the SW & SE Midlands region."The Shires"Gloucestershire, Worcestershire, Herefordshire, Oxfordshire, Northamptonshire and Buckinghamshire



Above & Beyond charity

• Individual Giving Manager

  • Jun 2015 - Jun 2016

• Director of Fundraising & Marketing

  • Mar 2013 - Jun 2015

• Individual Giving Manager

  • Dec 2012 - Mar 2013

  A brand new way of donating to Above & Beyond and it's my responsibility to put the systems, processes and fundraising campaigns in place.

• Regional Fundraising Manager (Interim Post)

  • Oct 2012 - Dec 2012

  Responsible for the development and delivery of the Regional Fundraising plan in line with the Regional Fundraising Strategic Plan and RBL Corporate Plan Managing the team of Community Fundraisers to deliver objectives and targets within the Regional Fundraising Plan Working with County Managers, county and branch officials and volunteers in counties where there is no Community Fundraiser to facilitate delivery of the targets Working with Head of Regional Fundraising and other fundraising departments to develop new fundraising initiatives Show less



Sustrans

• United Kingdom
• Non-profit Organizations
• 500 - 600 Employee

• Director, Supporter Development

  • Nov 2005 - Apr 2012

  I was promoted to this post after dramatically increasing income in my previous role. My new challenge was to continue to increase income by developing new donor acquisition and ongoing donor development campaigns.Since I have been in post I have grown income by 39%, effectively fundraising from within the database and implementing new and improved donor acquisition campaigns.Due to the success of Sustrans’ In House Face to Face fundraising campaign we were presented with the award for best F2F fundraising campaign at Professional Fundraising & Institute of Fundraising Awards. Created and implemented use of email marketing bringing in 600% return on investmentCreated new Fundraising opportunities from data sources from within the organisation, such as volunteers and trading data.Management of up to 130 staff (recruiters/volunteers), with a main team of 9.Responsible for all voluntary fundraising activities for the charity, including Direct Marketing, Face 2 Face Fundraising, Telephone Fundraising, door to door and Internet Fundraising, Legacy Marketing and Fundraising, Sponsorship and community events and Major Donor and corporate fundraising.Liaison with Volunteer groups to maximise regional & community fundraising opportunitiesBudget of £900,000 to achieve net contribution of over £2.4m Show less

• Fundraising Manager

  • Mar 2004 - Oct 2005

  Responsible for putting together and implementing fundraising campaignsAward for telephone fundraising at the Institute of Fundraising Awards17% increase in income, recorded as fastest ever growth in regular income Handled conversion of regular giving format from standing order to direct debitAdded online donation and Direct Debit facility to websiteLargest increase in new supporters in their historyAppeal achieved 25% response



NTT Fundraising Ltd

• Senior Account Manager

  • Jan 2001 - Feb 2004

  The development and management of contracted services. Maintaining excellent client relationships and working with the client to review strategy and gaining knowledge of internal factors which may affect strategy, results or budgets. Client liaison in preparing and submitting proposals, briefs, scripts and training materials and delivery of contracts to meet the needs of the clients. Identifying issues with the campaigns as they arise and management of solutions. Close customer focused management of campaigns live, ensuring excellent lines of communication within NTT between all department managers through management and planning meetings, to ensure profitability for both NTT and the client. Preparation and submission of reports and statistical information to clients as a review of the campaign within agreed time frames. Management and supervision of an Account Executive, carrying out performance reviews, ensuring adequate staff cover for all work in progress and nurturing and developing a team culture to ensure that all team members feel supported in their daily work. Clients included RNID, WWFUK, Water Aid, The Medical Foundation, Crisis and Save the Children. Show less