Jenny Rose Celi

Experienced Virtual Assistant at West & Willow
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Contact Information
us****@****om
(386) 825-5501
Location
Metro Manila, National Capital Region, Philippines, PH

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Bio

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5.0

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Marianne Ruth Gonzales

Jenny is a trustworthy and reliable teammate. I was able to work with her as one of the amazon product research and product lister. Her quality of work is trendy and sleek based on the client's criteria and exceed expectations. I look forward to working with her with other projects again and I would highly recommend her. :)

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Credentials

  • Google Ads Display
    Google
    Jul, 2021
    - Nov, 2024
  • Google Ads Search
    Google
    Jul, 2021
    - Nov, 2024
  • Google Ads Video
    Google
    Jul, 2021
    - Nov, 2024
  • Google Analytics Individual Qualification
    Google
    Jul, 2021
    - Nov, 2024
  • Shopping Ads
    Google
    Jul, 2021
    - Nov, 2024

Experience

  • West & Willow
    • United States
    • Manufacturing
    • 1 - 100 Employee
    • Experienced Virtual Assistant
      • Dec 2019 - Present

      I am currently working on a Print on Demand company doing fulfilling orders using Printful and Gooten and manually fulfilling orders on Shopify. Answering customers inquiry using Zendesk and Gorgias. I also have experience answering PayPal disputes. I do Data Entry as well. I have managed Social Media platforms such as Facebook and Instagram. I am currently working on a Print on Demand company doing fulfilling orders using Printful and Gooten and manually fulfilling orders on Shopify. Answering customers inquiry using Zendesk and Gorgias. I also have experience answering PayPal disputes. I do Data Entry as well. I have managed Social Media platforms such as Facebook and Instagram.

  • Gold Star Outlets
    • Product Researcher
      • Feb 2019 - Dec 2019

      Source high potential products and new trends following the criteria set. Calculate the product profitability following criteria set. Understand and list Speciality of the product such as features and benefits. Monitor social media for new product trends. Source for product supplier. Source high potential products and new trends following the criteria set. Calculate the product profitability following criteria set. Understand and list Speciality of the product such as features and benefits. Monitor social media for new product trends. Source for product supplier.

  • Fitnessgal
    • Amazon Virtual Assistant
      • Jun 2019 - Jul 2019

      I worked as a Virtual Assistant for a UK Amazon Store. Checking the listing if active, creating keywords, sourcing for new products and contacting Suppliers on Alibaba I worked as a Virtual Assistant for a UK Amazon Store. Checking the listing if active, creating keywords, sourcing for new products and contacting Suppliers on Alibaba

  • White Kaiman
    • Amazon Virtual Assistant
      • May 2019 - Jun 2019

      -Answering customer messages on FB, email, ebay, and Amazon - reviewing amazon listings to ensure there are no problems such as additional sellers listed on our listings, bad reviews, broken links etc. - Calculate profitability on products when using the cost of goods and shipping costs - Organizing and creating reports and spreadsheets to review with sales, returns, etc. - Open cases with Amazon seller support to request reimbursements for returned products - track down high priced items when returned to make sure we have received the returns - Respond to All feedback and reviews on Amazon - Organize my and client schedule, set reminders for incoming shipments and due dates - Upload images and listing copy to Amazon once designers have finished - Keyword research and product research - Create special reports on request for new products - track sales on new items - track old products to ensure we are not losing sales Show less

  • JC Premiere
    • United Kingdom
    • 1 - 100 Employee
    • Shopify Virtual Assistant
      • Nov 2017 - Nov 2018

      I played a major role in the Shopify Store because I have done all the Product listing, Descriptions, Photo editing, Facebook Ads Management, Facebook Page Management, Comment Moderation, Returns and Order fulfilling. I played a major role in the Shopify Store because I have done all the Product listing, Descriptions, Photo editing, Facebook Ads Management, Facebook Page Management, Comment Moderation, Returns and Order fulfilling.

  • NCH Customer Support Services
    • Makati
    • Customer Support Representative
      • Jul 2016 - Aug 2018

      Answering customers queries via chat (4 concurrency) and emails (70 per day), while maintaining handling time. Assisting customers on how to navigate their gambling account, provides resolution to technical issues, credit free bets to customers when necessary. Making sure that they are gambling responsibly and check account for any fraudulent activities. Answering customers queries via chat (4 concurrency) and emails (70 per day), while maintaining handling time. Assisting customers on how to navigate their gambling account, provides resolution to technical issues, credit free bets to customers when necessary. Making sure that they are gambling responsibly and check account for any fraudulent activities.

  • TELUS International Philippines
    • Philippines
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Email Support Representative
      • Jan 2015 - Jun 2016

      Answering emails from riders and drivers. Making sure that rider and drivers experience are excellent and exceeding their expectations. Providing quality ride sharing for everyone. Resolves issue by checking both accounts and escalating any security and safety related issues to the relevant department. Outbound calls to drivers for further investigation to properly resolve the issue. Answering emails from riders and drivers. Making sure that rider and drivers experience are excellent and exceeding their expectations. Providing quality ride sharing for everyone. Resolves issue by checking both accounts and escalating any security and safety related issues to the relevant department. Outbound calls to drivers for further investigation to properly resolve the issue.

  • Sutherland
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Customer Service Representative
      • Oct 2013 - Dec 2014

      Answering phone calls of customers (Buyers) about their account, the products they are looking for, guide them on how to navigate, explain the buyer protection program and properly checking on the specific order of the customer to provide the exact status if it’s already shipped or still under processing. Making sure that customers are always satisfied by asking any further help aside from their first query. Answering phone calls of customers (Buyers) about their account, the products they are looking for, guide them on how to navigate, explain the buyer protection program and properly checking on the specific order of the customer to provide the exact status if it’s already shipped or still under processing. Making sure that customers are always satisfied by asking any further help aside from their first query.

Education

  • National College of Science and Technology - Dasmariñas City, Cavite
    Associate's degree, Hotel, Motel, and Restaurant Management
    2008 - 2012

Community

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