Jenny Pihlström-Odrobinski
Events and Membership Services at Suomen matkailualan liitto SMAL ry- Claim this Profile
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English Full professional proficiency
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German Limited working proficiency
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Finnish Native or bilingual proficiency
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Swedish Native or bilingual proficiency
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Polish Limited working proficiency
Topline Score
Bio
Credentials
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First Aid EA1
Finnish Red Cross - Suomen Punainen RistiDec, 2019- Nov, 2024 -
The Travel Industry Safety Passport / Matkailualan Turvallisuuspassi / MaTuPa
The Finnish National Rescue Association SPEKNov, 2013- Nov, 2024 -
Amadeus Certified Travel School Student
Amadeus IT Group
Experience
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Suomen matkailualan liitto SMAL ry
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Finland
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Travel Arrangements
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1 - 100 Employee
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Events and Membership Services
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Aug 2014 - Present
- Organising events and managing projects - Conducting research and gathering information - Creating and analysing different types of studies and questionnaires - Representing the association in various travel industry functions both in Finland and abroad - Secretary of the SMAL Incoming Agencies and Regional Operators-group - Organising events and managing projects - Conducting research and gathering information - Creating and analysing different types of studies and questionnaires - Representing the association in various travel industry functions both in Finland and abroad - Secretary of the SMAL Incoming Agencies and Regional Operators-group
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Royal Caribbean Group
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United States
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Travel Arrangements
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700 & Above Employee
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Internship Trainee
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Feb 2014 - Jun 2014
Supplied agents with product updates and upcoming campaign information. Proof read, updated and made corrections to www.royalcaribbean.fi web page and updated the "best deals" online page. Translated marketing material from English, Swedish and Norwegian to Finnish and made a detailed booking manual for the agents. Apart from this also acted as sales support to the agents with booking issues over the phone and by e-mail. Supplied agents with product updates and upcoming campaign information. Proof read, updated and made corrections to www.royalcaribbean.fi web page and updated the "best deals" online page. Translated marketing material from English, Swedish and Norwegian to Finnish and made a detailed booking manual for the agents. Apart from this also acted as sales support to the agents with booking issues over the phone and by e-mail.
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Stella Naves
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Sales and Customer Service Representative
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Jan 2007 - Mar 2008
Daily contact with Finnish and foreign customers, gave freights and booked cargo onboard the vessels. Invoiced and manifested the cargo in the name of the Polish principal POL-Levant Shipping Lines. Also promoted services and was constantly looking for new customers in Finland. As an agent the task was to find shipping solutions satisfactory for all parties. Often needed to react fast due to cancellations and rapidly changing market situations. Enjoyed being in charge of planning and handling different project transportation as well as heavy and oversized transportation. It always gave great satisfaction to seal the deal and transport the cargo from Finland to some of our ports in the Mediterranean Sea. Apart from this also working with container export and import and all the documentation associated with it. Show less
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Finnlines
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Finland
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Maritime Transportation
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300 - 400 Employee
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Sales and Customer Service Representative
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May 2001 - Dec 2006
As the Sales Representative at Finnlines Agencies gave freights, booked cargo and invoiced in the name of POL-Levant Shipping Lines and Swedish SOL (Swedish Orient Line). The majority of the cargo was break bulk such as paper reels and steel bars but also demanding projects and all kinds of heavy and oversized transportation from Finland to several ports in the Mediterranean Sea. The customer base consisted of both domestic and foreign companies and private persons. As the Customer Service Representative booked cargo, mainly trailers, lorries and containers, from Finland to Germany, every now and then also to Poland. Worked closely with colleagues in the customer service team and was daily in contact with my colleagues in Germany. Part of the IT-group that developed Finnlines’ online-booking system. Contact person for web-customers and acted as a 'first aid' when they had problems with their online-bookings. In order to improve the booking system documented and reported all the errors to the IT-department. Show less
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Education
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2013 - 2014
Helmi Business & Travel College
Tourism and Travel Services Management -
Hanken Svenska handelshögskolan
Master of Science - Economics and Business Administration, Economics -
Monash University
Economics -
Uniwersytet Ekonomiczny w Krakowie
Economics -
2018 - 2019
Perho Liiketalousopisto Oy
Event Planner
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