Experience

YAGYA

• Sweden
• Retail
• 1 - 100 Employee

• Global sales- and success manager

  • Aug 2022 - Present

  - Manage business partners/affairs in all aspects- Develop sales and profit- Strengthen the relationship with customers- Meeting with retailers (B2B) to promote loyalty- Evaluate potential new customers and work on additional initiatives to grow and engage with them- Achieving new sales, including expansion sales (upsells)- Promote the products value in all communication with the client/customer- Drive value through customer experience- Establish clear goals for customer retention- Collect sales through statistics and KPIs; analyze and internal reporting Show less

• Marketing Coordinator

  • Jan 2022 - Present

  - Assist in the development and implementation of the company’s brand strategy- Ensure all marketing efforts serve to achieve immediate and long-term business goals, identifying and executing improvements for processes, content, and lead generation- Prepare marketing activity reports and metrics for measuring program success- Provide market research, forecasts, competitive analyses, campaign results, and consumer trends- Develop strategic marketing initiatives and activities- Implement marketing plans that include print, broadcast and online content- Create branded advertising campaigns- Setup tracking systems for marketing campaigns and online activities- Conduct market research to identify marketing opportunities- Traffic all advertising efforts to appropriate channels Show less

• Customer Success

  • Sep 2021 - Present

  - Establish clear client retention goals- Promote the value of the product- Upsell services and products with the brand image- Promote value through customer experience- Review customer complaints and concerns and seek to improve the customer experience- E-commerce; web development, content creation and product listing - Implement of CRM system and set up of marketing automation flow- Create Facebook ads/Instagram ads (video editing)- Strategic planning in order to increase sales and find new business opportunities - Processing orders and coordinating transportation providers to ensure prompt and proper movement of shipments- Supervise and developing reports Show less



absolut cashmere

• France
• Retail Apparel and Fashion
• 1 - 100 Employee

• E-commerce

  • Aug 2021 - Jun 2022

  - Creation and posting of content - Participation in the creation of new content for the site in order to make it dynamic, ergonomic and efficient - Ensure that online sales systems are always operational - Analysis and reporting of site performance (traffic, conversions, sales) - Participation in the generation of traffic on the site - Participation in the development of new functionalities of the site - Participation in any other project directly related to E-commerce activities - Participation in the development of sales and marketing actions - Market analysis and studies - Analysis of sales and results of activities - Participation in the development of sales and marketing actions Show less



HUBSO

• Sweden
• Retail
• 1 - 100 Employee

• Client Contact Representative

  • Aug 2019 - Oct 2021

  - Maintaining a positive, empathetic and professional attitude toward clients at all times- Acknowledging and resolving client complaints- Processing orders, forms, applications, and requests- Resolve product or service problems by clarifying the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution- Build sustainable relationships of trust through open and interactive communication- Ensure client customer satisfaction and provide professional customer support- Identify and assess clients needs to achieve satisfaction Show less

• Communication

  • Jan 2019 - Aug 2019

  - Set and implement social media and communication campaigns to align with marketing strategies- Provide engaging text, image and video content for social media accounts- Respond to comments and customer queries in a timely manner- Report on feedback and online reviews- Coordinate with brandmanager, graphic designer and the other teams to ensure brand consistency- Stay updated on new products and features together with the development team - Build relationships with customers, potential customers, and journalists- Stay up-to-date with digital technology trends- Strategy planning - KPI goal settings- Content creation for the social media accounts Show less



Unique Agency

• France
• Media Production
• 1 - 100 Employee

• Business developer

  • Oct 2020 - Sep 2021

  - Carry out market research to identify new opportunities and engage in dialogue with leaders to establish strategies to pursue these new opportunities - Develop a growth strategy focused both on financial gain and customer satisfaction - Make and give presentations to prospective clients and internal executives - Analysis of current and past analytical data (marketing, finance), such as reporting and proposing strategies to reduce costs and increase revenue - Develop a growth strategy focused both on financial gain and customer satisfaction - Website development - Develop and implement link building campaigns - SEO, SEA Show less



MAKE IT AGENCY

• Guatemala
• Advertising Services
• 1 - 100 Employee

• Wholesale assistant

  • Jan 2020 - Aug 2020

  - Brand strategy, including the setting of style guides, brand guidelines, brand vision and value proposition for short as well as long term - Assisting with product development, pricing and new product launches as well as developing new business opportunities - Competitor and customer insights analysis - Analysis of sales forecasts and relevant financials and reporting on product sales - Meet with customers to discuss their evolving needs and to assess the quality of our company's relationship with them - Continually assess current business distribution channels, develop and evaluate their performance and manage conflict ensuring alignment with territory plans - Develop and implement new sales initiatives, strategies and programs to capture key demographics Show less



Filippa K

• Sweden
• Retail Apparel and Fashion
• 100 - 200 Employee

• Store advisor and manager

  • Feb 2017 - Feb 2018

  - Complete store operational requirements by scheduling and assigning employees; following up on work results - Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results - Prepare budget; schedule expenditures; analyze variances; initiate corrective actions - Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements - Ensure availability of merchandise and services by approving contracts; maintaining inventories - Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records - Manage stock levels and make key decisions about stock control - Analyze sales figures and forecast future sales - Analyze and interpret trends to facilitate planning - Ensure standards for quality, customer service and health and safety are met - Update colleagues on business performance, new initiatives and other pertinent issues Show less