Experience

BioIVT

• United States
• Biotechnology Research
• 200 - 300 Employee

• Logistics Team Leader

  • Dec 2019 - Present



Animalcouriers Ltd

• United Kingdom
• Truck Transportation
• 1 - 100 Employee

• Logistics and Office Assistant

  • Jan 2011 - Nov 2019

  This is a pet transportation company transporting animals around the world. Within this company I worked in the main office and assisted in transporting animals within Britain and continental Europe. • Precise database usage. Accuracy was vital when inputting information that could impact the timing of deliveries, especially when the cargo was customers’ pets. • Contributed to the logistics of deliveries and collections, this included high levels of problem solving to ensure safe and prompt deliveries. • Creating quotations for a large number of potential customers. • Clear communicating with customers and colleagues via telephone and email, including liaising with the directors of the company. Show less



Bank of New Zealand

• New Zealand
• Banking
• 700 & Above Employee

• Assurance analyst

  • May 2018 - Apr 2019

  • Assessed and analysed documents for tax compliance purposes, ensuring excellent attention to detail and meeting strict governmental deadlines. • Effectively managed enquiries and requests from customers and various company departments. • Peer reviewed colleagues, providing detailed feedback during training, resulting in an improvement in performance and Assurance Programme Cycles. • Worked closely with the Customer Fulfilment team to ensure a high customer satisfaction. • Managed databases, trained new team members to meet the high standards of the project. • Winner and multiple nominee of Star of the Month. • The only person from the office to be offered a transfer to another location. I kept my role when I moved from Auckland to Wellington, away from the team supervisor. Show less



voco Lythe Hill Hotel & Spa

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Spa Receptionist

  • Jul 2017 - Jan 2018

  • Responsible for opening and closing procedures, including precise cash handling. • Provided professional, excellent customer service in person, by telephone and email. Included effectively answering enquiries and dealing with complaints. • Booked treatments and rooms using multiple databases; integrating multiple hotel departments. • Liaised with third party companies for bookings and ensured they were processed correctly. • Following a dissatisfactory training experience, I independently designed and produced the first database training guide for receptionists. • Participated in a returning members’ club membership offer. I was the team member with the highest number of returning customers, resulting in thousands of pounds of additional profit. • Gained product knowledge and successfully encouraged customers to buy merchandise. • General administration, including being the point of contact for other departments and team members. Answering questions and providing assistance to enable an efficient business. Show less



Plaistow Stores

• Plaistow, West Sussex

• Shop Assistant

  • Oct 2010 - Jan 2017

  I had multiple roles, primarily sales assistant. • Excellent customer service. • Replenishing stock. • Ensured hygiene requirements were met. • Working on the delicatessen, which included preparing sandwiches, food and cutting meat. I had multiple roles, primarily sales assistant. • Excellent customer service. • Replenishing stock. • Ensured hygiene requirements were met. • Working on the delicatessen, which included preparing sandwiches, food and cutting meat.