Jenny Naja
Regional Director Of Operations at D4C DENTAL BRANDS, INC.- Claim this Profile
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Español Native or bilingual proficiency
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English Full professional proficiency
Topline Score
Bio
Brenda Almazán R.
Colaboré con Jenny desde 2009 a 2015, en ese tiempo tuve la oportunidad de conocer a la gran profesional que es, pero sobre todo al gran ser humano, cualidad que es sumamente importante cuando hablamos de un líder, porque no basta con ser empáticos, se necesita un genuino interés por el otro. En dicha organización Jenny, pasó por diversas áreas, cada una de ellas con mayores retos y responsabilidades y en cada una demostró su compromiso, su interés, su honestidad, su empeño por hacer las cosas de forma más eficaz, su meticulosidad en cada aspecto. A Jenny le aprendí mucho y le estoy muy agradecida por el tiempo que compartimos como compañeras a distancia y mucho más cuando llegó al mismo site y pude trabajar de su mano. Gracias por los cambios que hiciste para mejorar el ambiente laboral, para tener derechos conforme a la ley, para tener una estructura horizontal.
Jamie Schroder, GMS-T
I have had the pleasure of working with Jenny for almost three years while she supported our shared clients in Latin America. She was not only professional and provided timely responses to my calls and emails, she also cared about the individuals we were involved with helping. I also relied upon her cultural viewpoint to ensure that my messages were appropriate to those in Mexico, PR, etc. I wish Jenny all the best and will miss working with her, but know that where ever she lands, her new employer will be lucky to have her.
Brenda Almazán R.
Colaboré con Jenny desde 2009 a 2015, en ese tiempo tuve la oportunidad de conocer a la gran profesional que es, pero sobre todo al gran ser humano, cualidad que es sumamente importante cuando hablamos de un líder, porque no basta con ser empáticos, se necesita un genuino interés por el otro. En dicha organización Jenny, pasó por diversas áreas, cada una de ellas con mayores retos y responsabilidades y en cada una demostró su compromiso, su interés, su honestidad, su empeño por hacer las cosas de forma más eficaz, su meticulosidad en cada aspecto. A Jenny le aprendí mucho y le estoy muy agradecida por el tiempo que compartimos como compañeras a distancia y mucho más cuando llegó al mismo site y pude trabajar de su mano. Gracias por los cambios que hiciste para mejorar el ambiente laboral, para tener derechos conforme a la ley, para tener una estructura horizontal.
Jamie Schroder, GMS-T
I have had the pleasure of working with Jenny for almost three years while she supported our shared clients in Latin America. She was not only professional and provided timely responses to my calls and emails, she also cared about the individuals we were involved with helping. I also relied upon her cultural viewpoint to ensure that my messages were appropriate to those in Mexico, PR, etc. I wish Jenny all the best and will miss working with her, but know that where ever she lands, her new employer will be lucky to have her.
Brenda Almazán R.
Colaboré con Jenny desde 2009 a 2015, en ese tiempo tuve la oportunidad de conocer a la gran profesional que es, pero sobre todo al gran ser humano, cualidad que es sumamente importante cuando hablamos de un líder, porque no basta con ser empáticos, se necesita un genuino interés por el otro. En dicha organización Jenny, pasó por diversas áreas, cada una de ellas con mayores retos y responsabilidades y en cada una demostró su compromiso, su interés, su honestidad, su empeño por hacer las cosas de forma más eficaz, su meticulosidad en cada aspecto. A Jenny le aprendí mucho y le estoy muy agradecida por el tiempo que compartimos como compañeras a distancia y mucho más cuando llegó al mismo site y pude trabajar de su mano. Gracias por los cambios que hiciste para mejorar el ambiente laboral, para tener derechos conforme a la ley, para tener una estructura horizontal.
Jamie Schroder, GMS-T
I have had the pleasure of working with Jenny for almost three years while she supported our shared clients in Latin America. She was not only professional and provided timely responses to my calls and emails, she also cared about the individuals we were involved with helping. I also relied upon her cultural viewpoint to ensure that my messages were appropriate to those in Mexico, PR, etc. I wish Jenny all the best and will miss working with her, but know that where ever she lands, her new employer will be lucky to have her.
Brenda Almazán R.
Colaboré con Jenny desde 2009 a 2015, en ese tiempo tuve la oportunidad de conocer a la gran profesional que es, pero sobre todo al gran ser humano, cualidad que es sumamente importante cuando hablamos de un líder, porque no basta con ser empáticos, se necesita un genuino interés por el otro. En dicha organización Jenny, pasó por diversas áreas, cada una de ellas con mayores retos y responsabilidades y en cada una demostró su compromiso, su interés, su honestidad, su empeño por hacer las cosas de forma más eficaz, su meticulosidad en cada aspecto. A Jenny le aprendí mucho y le estoy muy agradecida por el tiempo que compartimos como compañeras a distancia y mucho más cuando llegó al mismo site y pude trabajar de su mano. Gracias por los cambios que hiciste para mejorar el ambiente laboral, para tener derechos conforme a la ley, para tener una estructura horizontal.
Jamie Schroder, GMS-T
I have had the pleasure of working with Jenny for almost three years while she supported our shared clients in Latin America. She was not only professional and provided timely responses to my calls and emails, she also cared about the individuals we were involved with helping. I also relied upon her cultural viewpoint to ensure that my messages were appropriate to those in Mexico, PR, etc. I wish Jenny all the best and will miss working with her, but know that where ever she lands, her new employer will be lucky to have her.
Credentials
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Employee Assistance Specialist - Clinical
Employee Assistance Professionals AssociationMar, 2017- Nov, 2024
Experience
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D4C DENTAL BRANDS, INC.
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United States
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Hospitals and Health Care
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200 - 300 Employee
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Regional Director Of Operations
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Jan 2022 - Present
Leader with a decade of operational management experience and nearly 20 years of time served in the healthcare industry. As an accomplished Director of Operations, my blend of clinical and managerial expertise results in efficiencies that enhance the overall patient experience. Passionate for providing exceptional service to patients. Able to effectively communicate and implement strategies that assist in managing people, processes, and technology. Leader with a decade of operational management experience and nearly 20 years of time served in the healthcare industry. As an accomplished Director of Operations, my blend of clinical and managerial expertise results in efficiencies that enhance the overall patient experience. Passionate for providing exceptional service to patients. Able to effectively communicate and implement strategies that assist in managing people, processes, and technology.
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espyr
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United States
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Wellness and Fitness Services
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1 - 100 Employee
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Senior Director Of Operations
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Jun 2020 - Jan 2021
Espyr® is a leading voice in the field of mental health solutions. Our mission is to enable people and organizations to achieve their full potential by providing immediate, customizable behavioral health solutions that extend beyond mental health counseling. We aim to help clients care for their members holistically with technology-enabled coaching and counseling, leading to higher engagement, better ROI, and reduced health claims. We offer a wide range of services – from EAPs and financial wellness services to AI-powered chatbots and tele-counseling. Show less
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Director of Operations
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Dec 2017 - Jun 2020
Lead 4 operating units: customer and clinical care, client services, network operations and customer experience. Primarily responsible to develop and implement operational efficiency that exemplifies ESPYR's commitment to providing our clients and customers with high quality service. In addition, this position is responsible for leading the Service Team is accountable to maintaining a high level of client satisfaction.
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Relationship Manager
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Mar 2017 - Dec 2017
•Responsible for managing, overseeing, and delivering a variety of services for ESPYR accounts, including Management Consultation, Critical Incident Responses and Training. •Provides direct EAP services to the Supervisors and Managers of client organizations•Provides management consultation, case management•Develops new products in the frame of Positive Psychology
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Lutheran Services of Georgia, Inc.
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United States
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Non-profit Organizations
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1 - 100 Employee
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Bilingual Case Manager
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Jan 2016 - Mar 2017
Responsible for providing culturally and linguistically appropriate follow-up services and comprehensive case management. Responds to client needs & service requests pertaining to Post-Release Services programs and services. Issues reports to the national agency, identifying risk factors and trends in order to proactively design safety plans as well as individualized service plans, covering with particular attention to legal proceedings, wellness, mental health, physical health and dental care. Provides information, education, referrals, outreach, advocacy, and support to ensure that each child receives the services they require. Show less
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Safe Release Support Program
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Oct 2015 - Jan 2016
The Safe Release Support Specialist primarily assists sponsors of unaccompanied minors in obtaining family reunification and completion of Family Reunification packets. Works with sponsors to identify education, medical, and social needs of minors as required under the Safe Release Support program. Additional sponsor readiness risk and safety assessment counseling and referrals are made to potential sponsors to better prepare them to care for an unaccompanied minor.
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eap Latina
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Argentina
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Health, Wellness & Fitness
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100 - 200 Employee
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Program Manager
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Jun 2013 - Jun 2015
- Responsible for the coordination of operations and processes of the Mexican branch of the Employee Assistance Program. - Ensures that operations follow the standard procedures that are used in the Employee Assistance (EA) field regarding the deployment of services and ad-hoc activities.- Recognized for contributions to sales figures, territory startup/expansion and new account development.- Provide training for all new hire personnel- Provide training for Leaders and/or Managers regarding the Employee Assistance Program as Management tool for referrals and Management Consultations - Responsible for ensuring operations follow the standard procedures used in the Employee Assistance (EA) field regarding the deployment of services and ad-hoc activities.- In charge of the management of quality of service provided to employees, relatives, and business leaders, attaining maximum customer satisfaction. - Also in charge of ensuring maximum internal customer satisfaction (various areas or departments of EAP). Show less
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Regional Account Manager
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Oct 2009 - Jun 2013
This position manages customer relationships with client organizations of Employee Assistance Services (benefit which includes psychological, legal and financial assistance). - Bridges relationships with key partners and customers. - Provides support to Global and Local Account Management teams in planning and strategic orientation towards quality assurance for shared accounts of global EAP providers.- Provides consultation regarding the selection of health and wellness seminars and workshops related with detected trends in utilization reports. Coordinates and delivers management training and employee orientations to clients. Show less
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Telephone Clinical Counselor (Part-time)
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Dec 2009 - Dec 2012
-Providing employee assistance services, resources, referrals and consultation on various EAP work/life issues from a regional call center -Providing referrals for the clinical services to customers with native Spanish speaking clients and English speaking Expatriates -Providing telephonic counseling (Telephone weekly orientation in terms of Telephone Counseling when a face-to-face referral was not indicated) -Delivering Management Consultations -Conducting risk assessments and immediate assistance to red-flagged cases -Documenting all case activity -Accurately supporting the Clinical Department during the Clinical Audits (requested by Chevron Oil Co. as regional customer) -Understanding and practicing Work/Life and EAP policies and proceduresSupervisor: Andrea Lardani, LCP, PhD. Regional Clinical Manager Show less
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Dale Carnegie México
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Mexico
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Professional Training and Coaching
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1 - 100 Employee
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Assistant Coach
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Sep 2014 - May 2015
Support the delivery of trainings throughout the 8-week Human Relations Course, aimed to provide the opportunity for participants to build self-confidence and improve relationships. Actively participated in the delivery of dynamics and activities along the sessions. Provided respondings, feedback and other tools under supervision to help close the gap between expected performance and actual results. Delivered examples of reports, sample talks and presentations to support the process. Show less
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Clinical Psychologist. Member of Family Guidance Unit at ICU
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May 2007 - Feb 2009
Provide support on three critical areas: attention to patients at the ICU, attention to family members or caregivers, and work with health personnel. Guidance is offered in regard to environmental and relational conditions of the ICU. Provide support on three critical areas: attention to patients at the ICU, attention to family members or caregivers, and work with health personnel. Guidance is offered in regard to environmental and relational conditions of the ICU.
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eap Latina
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Argentina
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Health, Wellness & Fitness
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100 - 200 Employee
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Remote Project Assistant
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Feb 2008 - Nov 2008
Data-base resource development with external and community resources aimed to provide guidance for expatriates based in Venezuela. Data-base resource development with external and community resources aimed to provide guidance for expatriates based in Venezuela.
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Clinical Psychologist
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Jan 2008 - Jul 2008
Aim to reduce the distress and improve the psychological well-being of oncological patients and their family. Deliver intervention to promote positive changes to clients coping strategies facing diagnosis and treatment. Build and manage relationships with multi-disciplinary team, working along side other professionals in order to address complex patient problems and supporting debriefing groups for nurses. Aim to reduce the distress and improve the psychological well-being of oncological patients and their family. Deliver intervention to promote positive changes to clients coping strategies facing diagnosis and treatment. Build and manage relationships with multi-disciplinary team, working along side other professionals in order to address complex patient problems and supporting debriefing groups for nurses.
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Education
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1999 - 2004
UCV
Licensed Psychologist, Psychology -
2005 - 2007
Military Hospital "Dr. Carlos Arvelo" Caracas
Specialist in Clinical Psychology, Adults Clinical Psychology -
2009 - 2011
Universidad de Palermo
Health and Psychology, Psychology - Positive Psychology
Community
