Patron Experience and Fundraising Operations Manager

• Sep 2022 - Present

West Coast Program Coordinator

• Sep 2021 - Aug 2022

Program Support: • Support organizational leadership in the West Coast with managing logistics for online and in-person programming, conferences, salons, and special events • Spearhead and lead weekly West Coast staff meetings • Prepare program materials, liaise with caterers and event spaces, create registration and evaluation forms, communicate directly with participants • Manage regional program, staff, and faculty calendar • Coordinate travel and itineraries for visiting staff and faculty Salesforce: • Manage all data and programs in Salesforce for Bay Area, Los Angeles, Denver, and Seattle • Upload all new courses into Salesforce and ensure that registration details are accurate • Maintain a current and accurate record of all West Coast programming in Salesforce database • Run customized Salesforce reports on upcoming programs, faculty, and attendance • Track and upload all attendances to Salesforce Partnerships: • Create partnership contracts with external vendors and partnerships •Establish and maintain strong relationships with partner organizations and key stakeholders in multiple regions Show less

Operations Manager

• Apr 2020 - Oct 2021

Lead Salesforce Administrator:• Run customized Salesforce reports including: rosters, course and participant numbers, revenue, and donations• Upload all new courses into Salesforce and ensure that registration details are accurate • Assisted in grant report writing process by running reports which tracked all programmatic dataSalesforce CRM Project Management:• Served as project lead on Salesforce project to set up five automatic email process builders that improved staff efficiency and created a better user experience• Assisted with the migration of historical data from one Salesforce to another• Spearheaded meetings and consulted with Salesforce developers to discuss new additions, edits, and improvements to process builders• Tested all new technological improvements to ensure that all new functions work properly• Gave project updates and consulted staff on all major technological changesOperations Management:• Work with accounting team to track and pay vendor bills and expense reports• Process student refunds and scholarship requests• Support bookkeeping workflows, track paper revenue, and make bank depositsCustomer Experience:• Correspond with students about class changes, cancellations, and other pertinent class information• Serve as an ambassador and concierge to all constituents via phone, email, and in person• Supported over 1,400 participants in the transition from in person courses to online courses due to Covid-19 SIP protocols Programming• Successfully ran 80 courses that reached over 1,400 people • Work closely with the Programming Team to develop new programs, events, and marketing ideas• Create and manage the course catalog view page on the website• Upload courses to Wordpress and making edits to website• Send course rosters to educators and send out course welcome emails to help ensure all participants receive Zoom links to courses• Manage and maintain a calendar including all upcoming course/event dates and times Show less

Community Engagement and Program Coordinator

• Aug 2019 - Apr 2020

Database Management:• Managed and maintain file structure for both electronic and physical files• Tracked incoming checks and created new opportunities in Salesforce database• Support bookkeeping workflowsAdministrative Duties:• Supported Executive Director/CFO with scheduling, correspondence, and creating reports anddocuments• Coordinate quarterly board meeting logistics and prepare materials• Ensured upkeep of the office space in coordination with building facilities manager; facilitate the ordering of needed program and administrative materials.• Managed all incoming donor and grant checks, make bank deposits, and write donor acknowledgement letters• Collaborated and communicated with accounting team to document accurately all vendor invoices and expense reportsCustomer Experience:• Facilitated the complete course registration process• Served as an ambassador and concierge to all constituents via phone, email, and in person• Corresponded with students about class changes, cancellations, and other pertinent class information Show less

Law Clerk

• Feb 2018 - May 2019

Clerical Duties: • Managed all legal documents pertaining to clients by sorting and importing them into the A1-Law system • Kept track of all of the data entry, scanning, filing, and mailing • Answered and managed incoming and outgoing calls while recording accurate messages • Assisted attorneys with paperwork and updating client files • Interviewed, hired, and trained other Law Clerks for the position Clerical Duties: • Managed all legal documents pertaining to clients by sorting and importing them into the A1-Law system • Kept track of all of the data entry, scanning, filing, and mailing • Answered and managed incoming and outgoing calls while recording accurate messages • Assisted attorneys with paperwork and updating client files • Interviewed, hired, and trained other Law Clerks for the position

Paleontologist Field Note Digitizer

• Apr 2018 - Dec 2018

Digitization: • Responsible for converting paleontologist field note journals into digitized versions • Scanned, labeled and documented discovered specimen in a digital format • Assisted Vertebrate Paleontologist staff with movement and placement of fossils Digitization: • Responsible for converting paleontologist field note journals into digitized versions • Scanned, labeled and documented discovered specimen in a digital format • Assisted Vertebrate Paleontologist staff with movement and placement of fossils

Library Researcher

• Jun 2018 - Aug 2018

Research and historical objects: • Conducted research into historic context of Mr. Hart’s personal library and developed a written background on individual books • Documented and curated a catalog of the entire 2,000+ book collection • Learned essential research skills and developed a voice in museum, education, and curatorial contexts • Handled historic two-dimensional objects and was trained in art and object conservation Community Engagement: • Provided guided tours of the museum to the public and assisted in planning public museum events Show less