Experience

Rodd Hotels & Resorts

• Canada
• Travel Arrangements
• 1 - 100 Employee

• Front Desk Representative

  • Apr 2018 - Present

  Provided all guests (including groups) with a friendly, accurate and efficient check-in / check-out process while following the company’s policies and procedures. Prepare for check-ins before the guest arrives by using the arrivals grid, preparing express check-ins, and planning for group arrivals.Verified and collected guest payments and identification, ensuring all procedures are followed to protect sensitive guest information including identity and credit card information. Process all financial transactions with strict adherence to defined proceduresAssisted with interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Show less

• Front Desk Supervisor

  • Apr 2019 - Jun 2020

  Assisting management in training, motivating, and coaching employees, and serving as an effective role modelOrganize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performanceHandle guest problems/complaints, keeping Front Office Manager informed or deferring guests to Front Office Manager for handlingReview work procedures and operational problems to determine ways to improve service, performance, or safetyDeveloping and maintaining positive working relationships with staff members as well as guests. Show less



FIGR

• Canada
• Manufacturing
• 1 - 100 Employee

• Packaging Technician

  • Nov 2020 - Feb 2021



Medavie Blue Cross / Croix Bleue Medavie

• Canada
• Insurance
• 700 & Above Employee

• Claims Analyst

  • Mar 2020 - Oct 2020

  Review, analyses, investigate and authorizes payment of health and dental claims within guidelines. Handle and process claims transactions accurately and efficiently. Contact clients and update their personal information. Review documents and compile indexes to make information searches easier Review, analyses, investigate and authorizes payment of health and dental claims within guidelines. Handle and process claims transactions accurately and efficiently. Contact clients and update their personal information. Review documents and compile indexes to make information searches easier



HGS - Hinduja Global Solutions

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • May 2017 - Jan 2018

  Responsible for providing a quality service to all customers, delivering a positive experience to ensure repeat custom. Driving orders and sales in order to maximize company profits Ensuring sound knowledge of products and services in order to offer advice and support to customers Liaising with customers to resolve issues and achieve positive outcomes Organizing reservations and appointments Using diligence and attention to detail when dealing with account transactions to ensure accuracy at all times Show less



Delta Hotels by Marriott

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Supervisor

  • Apr 2016 - Aug 2016

  Provided all guests (including groups) with a friendly, accurate and efficient check-in / check-out process while following the company’s policies and procedures. Prepare for check-ins before the guest arrives by using the arrivals grid, preparing express check-ins, and planning for group arrivals. Verified and collected guest payments and identification, ensuring all procedures are followed to protect sensitive guest information including identity and credit card information. Process all financial transactions with strict adherence to defined procedures Show less



Lovely Doggy House - Dog Daycare, Boarding and Grooming

• Canada
• 1 - 100 Employee

• Trainer/Office Manager

  • Apr 2011 - Aug 2015

  Responsible for washing, grooming and providing a high level of care for all dogs Adhering to company policy and procedures and complying with health and safety regulations Providing knowledge and implementing first aid when required Adopting a calm and composed demeanor when dealing with stressful situations Using excellent organizational skills to schedule appointments and maintain records One on one dog training: behavior and rehabilitation. Responsible for washing, grooming and providing a high level of care for all dogs Adhering to company policy and procedures and complying with health and safety regulations Providing knowledge and implementing first aid when required Adopting a calm and composed demeanor when dealing with stressful situations Using excellent organizational skills to schedule appointments and maintain records One on one dog training: behavior and rehabilitation.