Experience

Drew & Rogers Inc.

• United States
• Retail Office Equipment
• 1 - 100 Employee

• Customer Service Representative

  • Mar 2017 - Present

  Operate as the lead point of contact for all repeat orders or client quotes • Ensure all orders are processed in a timely manner • Follow up on all orders to ensure vendor receipt, proofs, ship dates and tracking information • Build and maintain positive relationships with key vendors and clients • Gathering all vendor costs for each job and billing in a timely manner • Manage a large amount of client orders from order entry to billing • Communication with client; respond to client in reasonable amount of time - includes sending quotes, order confirmations, proof(s), ship date(s), any changes to order, tracking #’s and invoice Show less



Progressive Promotions, Inc.

• United States
• Advertising Services
• 1 - 100 Employee

• Production Associate

  • Jun 2011 - Jan 2016

  Accurate and timely production of more than 50 orders per week Direct liaison between clients and suppliers in a demanding promotional distribution marketplace Verified the accuracy of and ensured the submission requirements were met for orders before submitting to vendors, including artwork and decorating method Managed the work flow of orders to ensure accuracy, timing and completion - according to customer demand - including problem resolution to customer’s satisfaction Ensured accuracy of pricing and product information on 8 e-Commerce sites Provided personalized service by assuring quality, timely deliveries and customer satisfaction Reviewed vendor invoices and prepared orders for final billing Show less



Logical Logistics, LLC

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Team Support/Inventory Specialist

  • Jun 2010 - Jun 2011

  Managed inbound and outbound documentation to ensure overall shipment and inventory accuracy Managed and recorded inventory adjustments Processed customer orders with specific account requirements Oversaw quality assurance procedures and mitigated product non-conformance issues Generated receipts, bills of lading and product item codes in accordance with customer requirements Created pallet IDs, barcoding labels and customer specific labels Managed inbound and outbound documentation to ensure overall shipment and inventory accuracy Managed and recorded inventory adjustments Processed customer orders with specific account requirements Oversaw quality assurance procedures and mitigated product non-conformance issues Generated receipts, bills of lading and product item codes in accordance with customer requirements Created pallet IDs, barcoding labels and customer specific labels



Thomas Direct

• Clifton NJ

• Account Coordinator

  • Jan 2000 - Feb 2009

  Program Development Coordinator - August 2008 - February 2009 Account Coordinator - February 2006 - August 2008 Assistant Warehouse Manager - January 2000 – February 2006 Program Development Coordinator - August 2008 - February 2009 Account Coordinator - February 2006 - August 2008 Assistant Warehouse Manager - January 2000 – February 2006