Experience

Mary Jane M. Elliott, P.C. Attorneys at Law

• Legal Services
• 1 - 100 Employee

• Operations Manager

  • Jul 1992 - Present

  • Client compliance• Monthly forecasting and weekly recovery updates and cost expenditures per month. • Operational, IT and financial audits.• New client orientation.• Skip tracing program development and management.• Imaging automation• Internal audits including identifying risks and remediation findings• Supervising and continuous training of staff.• Developed and maintain multiple SOP’s for the following: Client policy and procedures, Federal and State rules and regulations, internal and external operations procedures, and Information Security.• Developed 10 new hire orientation policies and procedures, developed and maintain employee manual describing standard rules of job functions.• Developed, presented and train employees on Privacy and Security Policy.• Developed multiple procedures relating to, Disaster Recovery Plan, Data Security and Risk Management including the following: Attack Prevention, Surveillance System, Access Control, Backup and Recovery, Data Destruction.• Knowledge of PCI DSS (Payment Card Industry) standard and requirements.• Maintain active directory accounts for employees.• Instruct employees on client expectations and compliance relating to Fair Debt Collection Practices Act, Telephone Communications Act, Fair Credit Reporting Act, Gramm-Leach Bliley Act, Payment Card Industry Standard, Soldiers Civil Reform Act, Unfair and Deceptive Abuse Protection, Electronic Funds Transfer, Red Flags Rule, Fair Lending Act, and bankruptcy protection. • Advanced knowledge of legal policies for 82 counties in Michigan and extensive experience in Collection Law practices and proceduresCOMPUTER SKILLS Windows 10, MS PowerPoint, MS Outlook, Corel WordPefect v 6X, Visio, Touchstar, Lexis Nexus Accurint, Experian, Heal Pay, Collection Master, Active Directory, Vmedia, Excel, Access, Word, Filezilla, AVG Anti-Virus, Sonicwall, Time Matters, Acronis VmProtect8