Jenny Li
Customer Success Manager at Pluralsight- Claim this Profile
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English Native or bilingual proficiency
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Chinese Native or bilingual proficiency
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Japanese ( N2 ) Professional working proficiency
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French Limited working proficiency
Topline Score
Bio
Credentials
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Amazon Web Services Cloud Practitioner
Amazon Web Services (AWS)Jun, 2023- Sep, 2024 -
Certified ScrumMaster® (CSM®)
Scrum AllianceOct, 2022- Sep, 2024 -
Tableau Desktop Specialist
TableauOct, 2022- Sep, 2024 -
Intermediate SQL
DataCampAug, 2022- Sep, 2024 -
Alteryx Designer Core Certification
AlteryxOct, 2021- Sep, 2024
Experience
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Pluralsight
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Bangladesh
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IT Services and IT Consulting
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Customer Success Manager
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Nov 2022 - Present
Managed a diverse portfolio of enterprise customers (2MM) to drive value realization, customer retention and growth: - Identified up to 1.2MM in upsell and cross-sell opportunities by demonstrating genuine interest in customers’ business leading to stakeholders sharing critical insights. - Designed and execute engagement programs aligned with customers’ desired business outcomes that drove product adoption. - Enhanced customer strategic alignment by offering consultative guidance according to upskill program maturity to become a trusted advisor. - Fostered collaboration across Customer Success teams to reduce average time spent on content creation by 20%. Show less
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Catalyser
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Australia
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Information Technology & Services
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1 - 100 Employee
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Customer Success Manager
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Jul 2021 - Oct 2022
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Carrot Fertility
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United States
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Hospitals and Health Care
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300 - 400 Employee
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Bilingual member experience consultant
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Dec 2020 - Jan 2022
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Customer Experience Manager - Restaurant
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Nov 2019 - Apr 2021
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Chef De Partie
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Jan 2019 - Nov 2019
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Gaba Corporation
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Japan
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Education Administration Programs
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300 - 400 Employee
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English Instructor
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May 2017 - Jun 2018
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Education
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University of Michigan
Bachelor of Arts (BA), Communication and Media Studies -
University of Michigan - Stephen M. Ross School of Business
Bachelor of Business Administration (BBA), Business Administration and Management, General
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