Jenny J. Lee
Engagement Manager at ActionIQ- Claim this Profile
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Korean -
Topline Score
Bio
Zuzanna Kalinowska
Jenny is a dedicated professional always willing to help others achieve their goals - able to promote personal and professional improvements among others. Her leadership and organizational skills have been invaluable to the team. Jenny makes the impossible possible and she absolutely shines in a fast-paced environment. She's got a very strong work ethic and unparalleled problem-solving abilities. Jenny possesses a winning combination of solid tech skills and business sense, I learned a great deal from her.
Zuzanna Kalinowska
Jenny is a dedicated professional always willing to help others achieve their goals - able to promote personal and professional improvements among others. Her leadership and organizational skills have been invaluable to the team. Jenny makes the impossible possible and she absolutely shines in a fast-paced environment. She's got a very strong work ethic and unparalleled problem-solving abilities. Jenny possesses a winning combination of solid tech skills and business sense, I learned a great deal from her.
Zuzanna Kalinowska
Jenny is a dedicated professional always willing to help others achieve their goals - able to promote personal and professional improvements among others. Her leadership and organizational skills have been invaluable to the team. Jenny makes the impossible possible and she absolutely shines in a fast-paced environment. She's got a very strong work ethic and unparalleled problem-solving abilities. Jenny possesses a winning combination of solid tech skills and business sense, I learned a great deal from her.
Zuzanna Kalinowska
Jenny is a dedicated professional always willing to help others achieve their goals - able to promote personal and professional improvements among others. Her leadership and organizational skills have been invaluable to the team. Jenny makes the impossible possible and she absolutely shines in a fast-paced environment. She's got a very strong work ethic and unparalleled problem-solving abilities. Jenny possesses a winning combination of solid tech skills and business sense, I learned a great deal from her.
Credentials
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Comprehensive Medical Terminology 1 & 2
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Experience
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ActionIQ
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Engagement Manager
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Nov 2021 - Present
- Assumed role as customer’s main point of contact - drive engagement, gather technical requirements, build project plans, manage sprints, lead client onboarding sessions, drive platform expansion/utilization through use case launch, and own incident management aligned to client’s business goals and growth and platform adoption/expansion. - Led technical engagement and project management for 6 ongoing large subscription, media, mid-range retailer accounts (~ARR $3m) in customer data platform for marketers. - Acting liaison between customer and account’s Client Partner, Customer Success Manager, Product, and Sales teams. Track account’s health, monitor platform usage against contract, identify upsell opportunities, and share customer insights with internal team to drive strategy for renewals. Lead joint Quarterly Business Reviews and Executive Strategy meetings with Customer Success Manager based on account’s needs and requests. - Collaborated with Associate Director of Customer Engagement and Engineering Manager to build roles and responsibilities matrix within the Professional Services team, which was rolled out for OKR in Aug 2022. Show less
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1010data
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IT Services and IT Consulting
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100 - 200 Employee
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Sr. Platform Analyst
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Feb 2021 - Nov 2021
- Led quarterly release implementations for the largest customer (ARR $10m) in two release management releases for Internal and Vendor solutions.- Led daily meetings with client stakeholders to drive engagement, providing updates on various projects, identifying business initiatives and developing solutions, and prioritizing resolution of production issues.- Implemented and executed standard delivery methodology practices (requirements gathering, user acceptance testing (UAT), deployment planning, and client communication).- Cleaned and refactored project maintained Apache Subversion repository, implemented best practices, and educated analyst team.- Managed onboarding of 2 Analysts and 4 contractor Junior Analysts from Poland and up-skilled analysts to become key development contributors for 1010data products, which drives down cost-to-serve for projects. Additionally revamped new analyst onboarding program to condense from 10-week to 8-week program.- Developed a client agnostic tool used by the Technical Support team that transfer ownership of objects from oner user to another, decreasing administrative time. Show less
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Platform Analyst
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Sep 2018 - Feb 2021
- Led Technical Delivery for 5 Ongoing Accounts and Projects
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Lenox Hill Hospital
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United States
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Hospitals and Health Care
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700 & Above Employee
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Emergency Data Analyst
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Jul 2016 - Sep 2018
- Collaborated directly with Chief Medical Officer, Chief Nursing Officer and Chief Executive Officer to operationalize ingestion processes for five disparate data sources and developed an interactive Tableau Dashboard providing insights into federal hospital reimbursement and better patient outcomes for use by 39 hospital inpatient units. - Converted existing manually generated patient satisfaction reports to a Tableau dashboard using a newer, real-time, lower granularity dataset to answer how various factors (e.g. hospital length-of-stay (LOS), specialties and doctors) impact patient satisfaction top box scores. This was used by the Senior Director and Managers of the Patient and Customer Experience team to drive targeted action to improve hospital patient satisfaction top box scores by 20%. - Led weekly performance improvement meetings and presented to Emergency Department (ED) leadership on clinical case investigations. Used qualitative data to identify trends and built action plans to improve clinical performance and patient outcomes (e.g. increased trends in cases referred due to delays in overnight psychiatry consults led to implementation of “tele-psych”, technology that allows consultation with off-site psychiatrist). - Utilized Lean, Six Sigma, and PDSA to develop short and long-term action plans for site improvement projects. - Developed operational in-service performance indicators for ED clinical processes and created dashboards to continuously monitor effects of changes implemented. Show less
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Rutgers University
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United States
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Higher Education
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700 & Above Employee
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GIS Health Analyst
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Nov 2013 - Dec 2014
- Cleaned and formatted New Jersey Vital Statistics mortality dataset and calculated mortality rates adjusted for race and age to US Census Population at various geographic levels (e.g. State, County, Municipality, and Congressional District) using geographic identifiers (GEOIDs). - Identified statistically significant high-risk areas of breast cancer mortality for targeted public health intervention for diseases and used geospatial data to create visual maps using ArcGIS. - Collaborated with Breast Health Coalition for University Hospital and met monthly to identify “hot spots” of young women with breast cancer in Greater Newark area that facilitate community outreach and education programs to increase early detection and reduce mortality rates. Show less
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Francois-Xavier Bagnoud Center
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Hospitals and Health Care
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1 - 100 Employee
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Public Health Intern
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Nov 2013 - May 2014
- Assisted in development of trainer curriculum (e.g. action modules) for educators to promote elimination of mother to child transmission (e-MTCT) of HIV globally at district-level - Assisted in development of trainer curriculum (e.g. action modules) for educators to promote elimination of mother to child transmission (e-MTCT) of HIV globally at district-level
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Education
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2015 - 2016
Rutgers Robert Wood Johnson Medical School, Graduate School of Biomedical Sciences
Master of Biomedical Science (M.B.S.) -
2012 - 2015
Rutgers School of Public Health
Candidate for Master of Public Health (M.P.H.), Biostatistics -
2008 - 2012
Rutgers, The State University of New Jersey-New Brunswick
Bachelor of Arts (B.A.),, Communication Major, Biological Science Minor
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