Jenny Hebberd

Evolve Project Lead at VIVID
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Contact Information
us****@****om
(386) 825-5501
Location
Aldershot, England, United Kingdom, UK
Skills

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Bio

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5.0

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Chantal Mitchell

Jen is passionate and committed, with a strong desire to improve customer experience. She is able to cut through information to identify the important issues and has demonstrated that she can drive a team to achieve.

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Experience

  • VIVID
    • United Kingdom
    • Non-profit Organizations
    • 200 - 300 Employee
    • Evolve Project Lead
      • Feb 2023 - Present

      Managing a team of 12 planners and 6 administrators - with 3 direct reports. Supporting my team through changes necessary for delivery of more efficient ways of working. Working alongside my counterparts (Repairs Managers) to ensure our teams drive greater performance of our operatives. Working with our admin team to improve efficiencies and improved ways of working - ahead of our digital transformation project.

    • Major Works customer liaison officer
      • Jan 2020 - Jul 2023

      Working with stakeholders, surveyors, contractors and most importantly VIVID customers on the re-cladding of their homes

    • Customer Experience Team Leader
      • Nov 2017 - Jan 2020

    • Planning Team Leader
      • Sep 2016 - Nov 2017

    • Customer service team leader
      • Sep 2015 - Sep 2016

Education

  • Thornden School
    GCSE’s in Science, Maths, English
    1994 - 1999

Community

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