Jenny Fleming
Customer Service Manager at Funai Service Corporation- Claim this Profile
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Bio
Credentials
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Alabama Multiple Listing Service
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Florida Multiple Listing Service
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Experience
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Funai Service Corporation
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United States
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Customer Service Manager
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Feb 2015 - Present
-Responsible for customer success in a high volume call center, which brought in over 2,000 communications per week via voice, chat, and web services. -Monitored daily metrics to ensure we were exceeding contractual kpis; prepared and presented monthly service metrics and quality review to brand holders. -Conducted semi-annual performance reviews to optimize team performance; performed onboarding and exit management of employment process. -Approved daily return authorizations for consumer exchanges; tracked returns to prevent loss and fraud; verified and prepared refund file for Accounting department.
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P&F USA, Inc.
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United States
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Computers and Electronics Manufacturing
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700 & Above Employee
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Hospitality and Chat Supervisor
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May 2014 - Feb 2015
-Calculated and monitored accounting reports in order to maintain warehouse and service costs. -Managed multi-million-dollar inventories across various nationwide facilities. -Processed sales and services for global commercial properties. -Calculated and monitored accounting reports in order to maintain warehouse and service costs. -Managed multi-million-dollar inventories across various nationwide facilities. -Processed sales and services for global commercial properties.
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Education
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2008 - 2013
Spring Hill College
Bachelors degree, Liberal Arts and Sciences/Liberal Studies
Community
