Client Services Officer

• Dec 2022 - Present

Guest Services Representative

• Sep 2022 - Present

Greet and welcome all guests, assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner. Coordinate with housekeeping and management to ensure all special requests are handled promptly. Greets guests and checks them in and out using the computerized property management system. Completes all necessary paperwork for checking guests in and out, including guest registration information, appropriate room charges and any other necessary documentation. Compiles and checks daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems Receives and process payments by cash, cheque, credit card (obtaining proper credit card authorizations) or automatic debit. Operates the switchboard using proper telephone etiquette, taking and transferring calls as required, taking messages accurately, always noting time and date, recording and making guest wake-up calls. take messages and provide information as required Takes reservations and cancellations received over the telephone, through the front desk computer, through the mail, over the fax and in person and accurately inputs data in the property management system. Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints and resolves issues in an appropriate, timely manner Maintains all records and files used at the front desk in hotel operations or required by management: (occupancy percentages, room attendant sheets, reservation records, billing statements, tracking sheets, guest messages etc.). Performs clerical duties and any additional duties that, from time to time, may be assigned by immediate supervisor. Show less

Property Administrator

• Oct 2012 - Nov 2022

Primarily handles all business operations on behalf of the company. Mentors, leads and directs associates and ensures all support corporate mission and understand roles in achieving established goals. Advocates on behalf of associates to enhance individual performance, as well as provide excellent customer service to residents. In charge of the day to day operations of the residential property including implementing of the House Rules and Regulations & monitoring compliance of the occupants; handling problems and/or complaints of tenants and meeting/ answering the needs/ queries of tenants, guests and probable customers. Responsible for overseeing and assisting other staff; cash handling/accounting; establishes criteria for acceptable work behaviour and performance; evaluates work of subordinates by comparing work quality to performance standards to encourage exceptional performance and improvement in areas of individual weakness. Supervises and manages building operations, maintenance, upgrading, repair, installation/construction work, housekeeping/janitorial and security activities and health and security procedures. Handles and/or prepares documentary requirements for projects undertaken by contractors and ensures work done is in accordance with specifications, schedule, government requirements, rules and regulations, and within budget. Administer in the external and internal affairs such as monitoring and updating of company registrations, licenses, rental or lease contracts, insurance filing and represents the company for official business. Deals with external and internal clients, contractors for building maintenance and repairs, different suppliers and government agencies. Show less

Executive Administrative Assistant

• Jul 2010 - Nov 2010

Perform a variety of general administrative and clerical support to the Manager in accomplishing roles and responsibilities. Provides general administrative and business support to operations for Beautec Pte Ltd, 1800 Computer and Erlins Pte Ltd. Works cooperatively with all team members to support the achievement of work plan activities designed to achieve identified goals and objectives. Does clerical and administrative works like answering clients’ calls and concerns, assisting them with technical support, preparing invoices, job orders and quotations. Prepare reports and materials needed for meetings. Sometimes acts as an Executive Assistant to the Director and handle accounts in Malaysia branch. As a Finance and Accounts assistant, I do tasks relating to preparation and maintenance of financial records as well as cash handling and office administration. These include bookkeeping, dealing with basic accounts, process receipts, prepare checks, sales invoices and payments, and create Statement of Accounts etc. As an HR Assistant, I keep track of employees’ records, benefits and tax records. Administer applicant and employee aptitude, personality and interest assessment. Helps in the implementation of service, policies, and programs. Show less

Operations Assistant

• Feb 2009 - Apr 2010

Provide administrative, clerical and management support in managing Mall Food Court operations, including but not limited to, housekeeping, monitoring of tenant sales and customer service. Report directly to the Food Court Manager. Assists in overall Food Court operations before mall opens and after mall hours. Supervises the service of the food including quality, appearance, sanitation and merchandising. (From morning preparation to evening detailed cleaning of tenants and maintenance personnel.) Handles food court tenants’ and customers’ concerns. Ensures good service to all customers, by exhibiting good guest relations skills when interacting with customers and co-workers. Conduct some concessionaires’ meetings with tenants and maintenance personnel to have monthly updates and tracking about their sales performances, stall conditions and others In charge with the marketing during promo period and also help in the brainstorming and execution of activities that may help increase tenants’ sales Monitors daily stocks and deliveries (daily and month- end inventory, follow-up orders from suppliers and the like) Part of my job is to be able to sell beverages especially SM bottled water to other mall tenants and other food industries outside the mall to meet my quota. Does clerical and administrative work. These include doing/ preparing daily and month- end reports to be discussed every meeting with staff and concessionaires. Show less