Experience

Neath Port Talbot County Borough Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Trainee accountant

  • May 2022 - Present

  Trainee accountant for neath Port Talbot council, daily tasks include reconciliation, processing and issuing invoices, posting and amending journals Trainee accountant for neath Port Talbot council, daily tasks include reconciliation, processing and issuing invoices, posting and amending journals



Tata Steel

• India
• Mining
• 700 & Above Employee

• Finance- General Ledger

  • Nov 2020 - Aug 2022

  Currently studying my AAT qualifications and gaining experience within the finance industry through Tata Steel. Throughout my 3 year apprenticeship I will be rotating through various roles within finance to extend my skills and knowledge within finance, upon competition of this I will then work towards my CIMA qualification

• Finance Apprentice:Master Data

  • Jan 2020 - Nov 2020

  Working within Master Data management for my second rotation

• Finance apprentice (Risk and compliance)

  • Sep 2019 - Jan 2020

  ➢ Predicting potential risks to company that may affect the business objectives. Looking at the risk impact and probability of occurrence; this information is then used to determine solutions to manage these risks. ➢ Analysing and managing risk to help spot potential opportunities for the business to develop and grow. ➢ Working with compliance to audit departments within the finance function to ensure work is carried out accurately and within company policies/ guidelines. ➢ Monitoring… Show more ➢ Predicting potential risks to company that may affect the business objectives. Looking at the risk impact and probability of occurrence; this information is then used to determine solutions to manage these risks. ➢ Analysing and managing risk to help spot potential opportunities for the business to develop and grow. ➢ Working with compliance to audit departments within the finance function to ensure work is carried out accurately and within company policies/ guidelines. ➢ Monitoring process to ensure the company abides by the law and no fraudulent activity is taking place within departments. ➢ Produced excel spread sheets to document evidence required to support compliance within business functions, using formulas to concatenate information so it is displayed accurately and efficiently. ➢ Carried out admin tasks to assist with Corporate simplification project; to liquidate dormant companies to save costs for the business and create a clearer business structure. ➢ Committee member of “Magnet” a group of company individuals whom plan corporate and networking events, to build contacts within the organization and raise funds for the community.



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Agent

  • Sep 2017 - Sep 2019

  Consistently exceeding targets and expectations, and therefore was able to do overtime before probation. Competent in following procedures and expert knowledge of company products, offers and all systems used. Ø Provided peer support for referrals and escalation, problem solving issues and putting myself in the customers shoes to improve service through cover on helpdesk. Ø Using experience from studying health and social care and people in colleague I am able to analyse the customers… Show more Consistently exceeding targets and expectations, and therefore was able to do overtime before probation. Competent in following procedures and expert knowledge of company products, offers and all systems used. Ø Provided peer support for referrals and escalation, problem solving issues and putting myself in the customers shoes to improve service through cover on helpdesk. Ø Using experience from studying health and social care and people in colleague I am able to analyse the customers behaviour to adapt customer service and the way I communicate with customers to meet their needs and expectations. Ø Can efficiently communicate to customers both verbally and through emails. Ø Able to make decisions and safeguard customers by using my initiative and investigating unusual circumstances. Outweighing the risk to the bank, the customer and myself. Ø Strong empathy towards customers, able to use authority and experience in communicating with different types of people to create rapport and trust. Ø Extraordinary Awards winner whilst only being with the bank less than 6 months, attending the Brit Awards for helping a PVC that was sending funds to a man that she had no relationship with because he was calling her to request money from her. As a result the police were involved and the customer has now been safeguarded. Ø Able to identify unusual activity and use initiative to find out more information to help the customer and protect their finances. Ø Enjoy taking ownership in customer enquiry’s, offering call-backs to improve customer journey. I am organized within my role so I am able to manage my call backs and work on a case basis. Ø Expert computer navigation, including Citrix. Ø Able to adapt to new systems and changes in ways of working with ease. Ø Using my own time to help develop my own knowledge and the knowledge of peers. Offering to run buzz sessions and use coaching slots to do side by side peer coaching. Show less Consistently exceeding targets and expectations, and therefore was able to do overtime before probation. Competent in following procedures and expert knowledge of company products, offers and all systems used. Ø Provided peer support for referrals and escalation, problem solving issues and putting myself in the customers shoes to improve service through cover on helpdesk. Ø Using experience from studying health and social care and people in colleague I am able to analyse the customers… Show more Consistently exceeding targets and expectations, and therefore was able to do overtime before probation. Competent in following procedures and expert knowledge of company products, offers and all systems used. Ø Provided peer support for referrals and escalation, problem solving issues and putting myself in the customers shoes to improve service through cover on helpdesk. Ø Using experience from studying health and social care and people in colleague I am able to analyse the customers behaviour to adapt customer service and the way I communicate with customers to meet their needs and expectations. Ø Can efficiently communicate to customers both verbally and through emails. Ø Able to make decisions and safeguard customers by using my initiative and investigating unusual circumstances. Outweighing the risk to the bank, the customer and myself. Ø Strong empathy towards customers, able to use authority and experience in communicating with different types of people to create rapport and trust. Ø Extraordinary Awards winner whilst only being with the bank less than 6 months, attending the Brit Awards for helping a PVC that was sending funds to a man that she had no relationship with because he was calling her to request money from her. As a result the police were involved and the customer has now been safeguarded. Ø Able to identify unusual activity and use initiative to find out more information to help the customer and protect their finances. Ø Enjoy taking ownership in customer enquiry’s, offering call-backs to improve customer journey. I am organized within my role so I am able to manage my call backs and work on a case basis. Ø Expert computer navigation, including Citrix. Ø Able to adapt to new systems and changes in ways of working with ease. Ø Using my own time to help develop my own knowledge and the knowledge of peers. Offering to run buzz sessions and use coaching slots to do side by side peer coaching. Show less



Tesco Mobile phone shop

• Neath Abbey

• Customer Service Sales Assistant

  • Nov 2015 - Sep 2017

  Ø Experience in working in sales, consistently achieving sales targets and experience working well under pressure. Ø Working with technology to problem solve and fix any technical issues as part of aftercare. Ø Strong mobile phone and computer knowledge. Ø Experience in getting to know customers, using free information to build rapport and gain trust, bringing a personal touch to service. Ø Confident in using probing questions to understand a customer’s needs to enable the… Show more Ø Experience in working in sales, consistently achieving sales targets and experience working well under pressure. Ø Working with technology to problem solve and fix any technical issues as part of aftercare. Ø Strong mobile phone and computer knowledge. Ø Experience in getting to know customers, using free information to build rapport and gain trust, bringing a personal touch to service. Ø Confident in using probing questions to understand a customer’s needs to enable the cross selling of relevant products. Ø Innovation shown through advertisement techniques and using resilience to overcome any customer setbacks or objections during sales and complaints. Ø I was trained for my job and also took part in a four day training course in Cardiff to ensure I had all the skills I needed in order to provide great customer service. Ø Professional and bold using my initiative to problem solve. Ø Skilled in record keeping and managing customer data in line with data protection act. Ø Completed overtime on shop floor completing tasks such as, processing sales through the till, stocking merchandize, repricing items, processing refunds and exchanges. Show less Ø Experience in working in sales, consistently achieving sales targets and experience working well under pressure. Ø Working with technology to problem solve and fix any technical issues as part of aftercare. Ø Strong mobile phone and computer knowledge. Ø Experience in getting to know customers, using free information to build rapport and gain trust, bringing a personal touch to service. Ø Confident in using probing questions to understand a customer’s needs to enable the… Show more Ø Experience in working in sales, consistently achieving sales targets and experience working well under pressure. Ø Working with technology to problem solve and fix any technical issues as part of aftercare. Ø Strong mobile phone and computer knowledge. Ø Experience in getting to know customers, using free information to build rapport and gain trust, bringing a personal touch to service. Ø Confident in using probing questions to understand a customer’s needs to enable the cross selling of relevant products. Ø Innovation shown through advertisement techniques and using resilience to overcome any customer setbacks or objections during sales and complaints. Ø I was trained for my job and also took part in a four day training course in Cardiff to ensure I had all the skills I needed in order to provide great customer service. Ø Professional and bold using my initiative to problem solve. Ø Skilled in record keeping and managing customer data in line with data protection act. Ø Completed overtime on shop floor completing tasks such as, processing sales through the till, stocking merchandize, repricing items, processing refunds and exchanges. Show less