Insight & Intelligence Manager (Data Curation)

• Nov 2022 - Present

Senior Insight Analyst

• Jan 2019 - Nov 2022

Planning & Business Intelligence Analyst (Widening Participation)

• Jan 2018 - Dec 2018

Providing high level support for the University's strategic and annual planning activities in relation to widening participation, including the provision of business intelligence to support strategy development and performance review. Working closely with colleagues in Strategy, Planning and Insight, and Widening Participation and Outreach to develop and enhance reporting, data management and process improvement.

Operations & Data Officer

• Jan 2015 - Dec 2017

Working for the Sheffield Institute of Education drawing together the needs of both academic and professional service colleagues to support Ofsted readiness by ensuring accurate, reliable and robust data was available and confidently understood by colleagues, and that it was available to them in efficient, user-friendly formats. This work directly underpinned the improved Ofsted outcome for the university. Key responsibilities: • Administrate and develop the SharePoint sites for Quality Enhancement, Ofsted Planning and Ofsted Inspection. • Support, process and report on surveys in the SIoE, including placement evaluations, mid-year and end of course evaluations. • Manage the attainment and intervention data reporting for Teacher Education. Providing up to date data reports, supporting colleagues in their interpretation. • Administrate the Final Qualified Teacher Status (QTS) Grade process to ensure full and accurate records are kept annually. • Generate the Self Evaluation and Course Improvement Plan templates for the department, including providing relevant charts and tables. • Create trainee attainment and survey summary reports for School Direct Partners throughout the year. • Support the department with NCTL allocations. • Working with Student Support in the maintenance of the Newly Qualified Teacher (NQT) employment data spreadsheet • Meet the needs of any reporting requirements during and in preparing for an Ofsted Inspection. • Responding the queries and requests for support from colleagues. • Reviewing and improving processes and reports associated with the above duties.

Senior Compliance Officer

• Jan 2014 - Dec 2014

Provided effective monitoring of NOCN’s qualifications, as well as developing the systems used to improve the level of Quality Assurance. This included: • developing and maintaining the process and procedure for Qualification and Unit Review • implementing processes relating to the standardisation of qualifications • assisting with the process of monitoring and evaluating contractor and centre activity against regulatory conditions • collating relevant data/information, analysing and producing reports for the Compliance Manager/Director of Compliance required for performance management • identifying and maintaining information to ensure NOCN was able to evidence compliance with regulations • completing quality checks and processing additional qualification requests from centres • undertaking quality checks of database records to ensure qualifications would be awarded correctly • providing administrative support for, investigating and resolving malpractice cases • monitoring the quality and accuracy of claims for certification from centres

Quality & Compliance Officer

• Jan 2008 - Dec 2013

Provided effective monitoring of NOCN’s qualifications, as well as developing the systems used to improve the level of Quality Assurance. The initial focus of the job was on a specific set of qualifications, before my responsibilities widened to take a broader view of Quality Assurance at NOCN in general. This has included an interim period of additional responsibility after the departure of the Quality Manager. Duties included; proof reading reports, logging and monitoring information on the bespoke database, liaising with centres and candidates, providing advice and support to Quality Reviewers, tracking progress of the outcome of reports, improving data collection and using the data collected to improve the performance of centres and NOCN. Supporting the Quality Manager, Director of Quality and Lead Officer, running meetings and representing the Quality team at internal and external meetings. In addition to this I worked closely with partner organisations, liaising on sensitive matters such as malpractice intelligence and monitoring centre activity. My role expanded to cover the full NOCN provision; logging, investigating and following up on errors in units and qualifications, the implementation of a cyclical review process for on-going quality and relevance, ensuring qualifications and units are standardised and continued to meet National Standards set by the regulators, Ofqual, and liaising with partners, as well as providing them with support, guidance and advice relating to processes. Management Cover role - servicing committees, preparing for regulatory monitoring visits, contributing to the evaluation of the Business Process Model Review, considering requests for exemptions, disseminating vital QA information to member organisations, dealing with learner enquiries, complaints and appeals.

Area Action Officer

• Aug 2007 - Jan 2008

I supported the effective running of public meetings and events as well as providing a localised point of contact for the general public. I had to be well organised and ready to work with different teams/individuals on a regular basis, as well as working on my own initiative, attending evening meetings and events on behalf of the Coordinator, contributing to the development of information materials and resources, and responding to requests for information from Elected Members, partners, members of the public and other stakeholders. This included gathering and analysing information relevant to activity within the area, monitoring budgets, producing briefing notes and other reports on activity, and making sure that systems and procedures were developed and maintained to ensure the smooth running of the office. We worked with various Council departments, external partners (such as the Police and The University of Sheffield) and local Community-based organisations. I was required to contribute to Area Action related project coordination and implementation, and assist with the development of Area Strategies and plans. A key part of the position was developing and maintaining local contacts and negotiating with them to ensure effective joint working for partnership networks both internally and externally to the Council.

Project Administrator

• Apr 2006 - Sep 2007

In this role I worked closely with the Project Manger on a variety of local and national projects funded by various bodies including; European Regional Development Fund (ERDF) Objective 1, Yorkshire Forward and Ofcom. Working in the Learning and Skills Department, I spend the majority of my time administering a grant funding scheme and a media literacy improvement program. This required me to; publicise the grant scheme, process and assess applications, maintain communication with applicants, prepare and issue contracts, organise and attend project visits, process Interim and Closure Reports, monitor and log final outputs on the Access database and financial information for reporting to funders. As well as being the first point of contact for both projects I also provided admin support to the organisation including, answering the telephone, updating the website, assisting in the general running of the office and, whenever needed, helping in other departments with the delivery of the overall organisational objectives.

Administrative Worker

• Sep 2005 - Apr 2006

At SOVA I worked for the Equality and Diversity Manager, Transnational Manager and the Marketing and Dissemination Manager in a support role for a transnational project funded by the European Social Fund. As well as providing basic admin assistance I was responsible for taking incoming telephone calls from national or international colleagues, MPs or beneficiaries of projects. I organised meetings, including booking rooms and lunches, issuing the agenda and papers in advance and taking minutes in the meeting. In supporting the Marketing and Dissemination Manager I co-ordinated the invitations and bookings for the Women Into Work: Building Futures launch at Westminster, London, as well as registering the delegates and providing support in the running of the event throughout the day.