Experience

The Giles Agency

• Hong Kong
• Writing and Editing
• 1 - 100 Employee

• Senior Editor

  • Jan 2022 - Present

• Lead English Editor

  • Dec 2008 - Jan 2022

  - Produced client copy across a range of industries based on briefs, research and interviews- Wrote life and non-life insurance product brochures for many major insurers in Hong Kongand Singapore, establishing marketing angles for new products and repositioning old ones- Supervised the English editorial team and mentored junior writers- Established an account distribution framework as well as a quality control system to maintainhigh editorial standards- Managed clients throughout the project lifecycle, facilitating long-term partnerships- Created the company blog and wrote articles to boost industry thought leadership Show less

• Country Head – Singapore

  • May 2018 - Jul 2019

  - Led a foreign office with remote support from the Hong Kong head office, managingconcurrent responsibilities as a writer, project manager, administration and human resources- Implemented strategies set by head office by making key decisions and setting targets foremployees, while providing ongoing coaching to help them achieve their goals- Pitched to clients, oversaw interdepartmental projects and managed production resources,timelines, budgets and risk- Managed and documented incomings and outgoings, bringing spending in line withforecasted revenue Show less



Aon

• United Kingdom
• Financial Services
• 700 & Above Employee

• Assistant Account Manager – Claims Services

  • Nov 2014 - Jun 2015

  - Processed non-life insurance claims in construction, personal liability, employee compensation, motor accidents and property damage/business interruption for several multinational corporations - Worked with local and foreign loss adjusters to advise clients on their legal liability - Worked with corporate risk management personnel and insurance claims handlers to facilitate a systematic and expedited compensation process - Compiled monthly risk assessments enabling management to assess their quantum of risk Show less



LexisNexis

• IT Services and IT Consulting
• 700 & Above Employee

• Legal Editor

  • Jan 2014 - Nov 2014

  - Edited practice notes, legal precedents and drafting notes for accuracy and readability - Prepared XML documents for online publication on Lexis® Practical Guidance - Edited all issues of Practical Guidance Magazine - Liaised with authors and third party vendors to enforce quality standards - Edited practice notes, legal precedents and drafting notes for accuracy and readability - Prepared XML documents for online publication on Lexis® Practical Guidance - Edited all issues of Practical Guidance Magazine - Liaised with authors and third party vendors to enforce quality standards



The Q Group

• Website Production Manager

  • 2008 - 2008

  - Designed online educational tools - Managed the website production team, including programmers, designers and copywriters- Performed front-end coding (static and dynamic) and quality control- Prepared business plans, grant proposals, publicity material, solicitation letters and web articles (research and copywriting)- Launched a non-profit website through shoestring marketing programmes, with site membership increasing from 20 to over 650 within a year- Managed over 40 volunteers; supervised 3 part-timers Show less

• Public Relations Officer

  • 2007 - 2008

  - Researching, copywriting and editing (business plans, grant proposals, publicity material, professional correspondence, solicitation letters, web articles, etc.)- Prepared a non-profit website for launch by rolling out tightly budgeted communication programmes that resulted in site membership increasing from 20 to over 650 within a year- Recruited and managed workloads for over 40 volunteers; supervised 3 part-timers



Future Occasions

• Toronto, Canada Area

• Publicity Coordinator

  • 2007 - 2007

  - Created promotional material for clients (volunteer recruitment, event publicity, VIP invitations, generic flyers) - Revamped the company website - Created promotional material for clients (volunteer recruitment, event publicity, VIP invitations, generic flyers) - Revamped the company website



The Hong Kong Mortgage Corporation Limited

• Financial Services
• 100 - 200 Employee

• Marketing & Research and Admin & HR Intern

  • 2005 - 2005

  - Editing (financial reports, procedural documents, website copy) - Pitched a proposal to HR management regarding the redesign of the company intranet to encourage its use as a medium for internal communications - Redesigned graphical and structural aspects of http://www.hkmc.com.hk - Managed the workflow of third-party web programmers - Editing (financial reports, procedural documents, website copy) - Pitched a proposal to HR management regarding the redesign of the company intranet to encourage its use as a medium for internal communications - Redesigned graphical and structural aspects of http://www.hkmc.com.hk - Managed the workflow of third-party web programmers