Experience

Danetti
• United Kingdom
• Retail
• 1 - 100 Employee
• Technologist

  • Mar 2022 - Present

OKA
• United Kingdom
• Furniture and Home Furnishings Manufacturing
• 100 - 200 Employee
• Technologist

  • Jun 2018 - Mar 2022

Oxfam
• United Kingdom
• Non-profit Organizations
• 700 & Above Employee
• Quality Assurance & Technical Advisor

  • Jun 2016 - Jun 2018


Scotts of Stow

• United Kingdom
• Retail
• 1 - 100 Employee

• Quality Assurance Manager

  • Sep 2005 - Jun 2016

  Currently in charge of a team of 3 people carrying out physical quality control and compliance checks on all newly selected consumer products for all of the following multi-channel brands: Scotts of Stow Solutions World The Original Gift Company The Verdict Bloom at Home Bloom Ancestral Collections Ensure that all selected items reach acceptable quality limits; are compliant with current regulations; are safe and fit for purpose; are in keeping with our customer base and exceed customer expectations. Build and maintain technical files for all selected items making certain that the technical file is up to date at all times. Work closely with the Buying Team and liaising with our supplier base, both in the UK and overseas, to assist with compliance queries; quality; packaging and labelling on all products to guarantee that they adhere to the required specification. Closely monitor the company returns rates, highlighting issues when found and recommending the correct course of action to promptly deal with each individual problem. Set up and review pre-shipment inspection reports to ensure acceptable quality limits are being achieved, and directing remedial action as and when required. QC check all catalogue pre-print artwork to ensure accuracy in product descriptions, and check that proposed advertising is compliant with current regulations. Manage the day to day running of the QC team and deal with all aspects of team development; problem solving; and personnel management. Liaise with outside agencies in a timely manner to produce paperwork required as a result of any legal; technical or advertising query. Interact directly with the Customer Service team; Web and Print production teams; Marketing and Warehouse teams to ensure swift resolution of any product/customer issues; complaint investigation and resolution. I am an active member of the Returns Task Force and the Health & Safety Committee. Show less



Young Black Nails and Staples

• Customer Service Administrator

  • Sep 2003 - Aug 2005

  Processing orders for nails; staples and other subsiduary items primarily for the constructon industry. Advising customers on the correct item for their particular application. Support to the team of sales people. Attention to detail was paramount. Processing orders for nails; staples and other subsiduary items primarily for the constructon industry. Advising customers on the correct item for their particular application. Support to the team of sales people. Attention to detail was paramount.



SIA

• Real Estate

• Import Administrator

  • May 2001 - Aug 2003

  Ensuring all shipment paperwork was completed in good time. Quality checks of import deliveries into outside warehousing. Completion of all monthly invoicing and ensuring reports were up to date. Keep track of all incoming shipments to ensure that all time sensitive and seasonal items arrived in good time. Ensuring all shipment paperwork was completed in good time. Quality checks of import deliveries into outside warehousing. Completion of all monthly invoicing and ensuring reports were up to date. Keep track of all incoming shipments to ensure that all time sensitive and seasonal items arrived in good time.