Experience

Blackbaud - Asia Pacific

• Australia
• Software Development
• 1 - 100 Employee

• Executive Assistant to President and General Manager/ Office Manager

  • Jun 2013 - Present

  Manage and coordinate the office, delivering general office support as well as providing Executive Assistance to the President and General Manager enabling him to meet performance expectations. • Manage and coordinate the smooth running of the office• Project managed new office fit out from scope of work to design and construct and office move• Reception duties including welcoming and taking care of visitors• New employee on-boarding – desk allocation, laptop, email addresses, sim cards and swipe cards • Managing work flow of administration staff and performance management• General office administration including booking couriers and distribution of mail• Produce monthly internal enews• Invoice reconciliation in Netsuite• Meeting coordination, including room bookings, coordinating agendas and taking minutes• Petty cash management and reconciliation• Set up and maintain systems, processes and procedures including writing manuals• Monthly reporting • Accounts Payable• First point of contact for employee related issues• Diary Management for Managing Director• Travel arrangements – domestic and international• Reconciliation of expenses• Deal with confidential information on a daily basis• Plan, organise manage and assist with events and conferences • Organise quarterly team building events and Friday night drinks• Purchase and maintain stationery and office supplies• Creating and proofing PowerPoint presentations, word, and Excel documents• Liaising with Blackbaud’s International offices to organise conference calls, overseas visits and meetings• Assist HR – with recruitment, payroll and new employee orientation• Fire warden duties, OH&S, First Aid• Facilities management – liaise with Building Manager and Property Manager• Special projects• Finding cost effective changes for the business



My Team Deals

• Office Manager

  • Mar 2012 - Nov 2012

  Managed and co-ordinated the team. Provided marketing support, created copy and briefing designers co-ordinating the production process for marketing campaigns. Prepared payment schedules. Set up and maintained systems, processes and database. Managed customer service, handling complaints and conflict resolution.• Managed and coordinated the office• Provided marketing support• Set up and maintained systems, processes and procedures including writing a manual• Database and system management• Prepared payment schedules for merchants• Reconciliation of accounts• Customer service – queries and complaints• Briefed graphic designer with regards to marketing collateral (web banners,newsletters,flyers) • Copywriting and developing online campaigns for merchants• Maintained up to date knowledge of the changing online shopping industry• Weekly reports on deals - financial and statistic• Coordinated a diverse team effectively in a busy customer service environment• Dealt with internal and external enquiries• Diary Management for Directors• Travel arrangements – domestic and international• Planned, organised and managed events and meetings• Purchased and maintained office supplies• Prepared PowerPoint presentations



Fitness First Australia

• Australia
• Wellness and Fitness Services
• 700 & Above Employee

• National Marketing Coordinator

  • Jul 2006 - Feb 2012

  Co-ordinated, managed and executed events, club openings, marketing campaigns and collateral. Prepared reports identifying trends and insights for marketing campaigns. Managed all internal and external communication. Ensured smooth and efficient running of the marketing department. • Co-ordinated, managed and executed events – trade and corporate• Displays good time management skills with the ability to meet deadlines• Negotiated with and developed strong relationships with suppliers and vendors• Budget administration and reporting• Managed stakeholders expectations and timelines • Briefed and managed in house design studio• Trafficking of artwork from design, print management to on-time delivery• Liaised with media agency and briefed in campaigns from ABT to BTL• Managed monthly acquisition, member retention and ad-hoc marketing campaigns• Managed SMS and email campaigns• Collaborated with sales and development teams for new club openings• Co-ordinated club set up and opening event parties• Managed annual Marketing Campaign Calendar• Co-ordinated photography and film shoots • Data base management• Sourced gifts and event/outreach items• Managed POS concept design, production and distribution• Detailed reporting for all campaigns, identifying trends • Implemented and managed an online shopping system for the clubs to order core marketing material and outreach gifts – Marketing Solutions Toolkit• Built rapport with internal and external stakeholders• Prepared PowerPoint presentations• Flexible approach to the variety of duties presented • Ensured smooth and efficient running of the marketing department• Managing all incoming calls and correspondence (fax, emails, letters, reports, etc)• Diary management for Marketing Director

• Personal Assistant/Administrator

  • Mar 2002 - Jun 2006

  Provided personal assistance to the Personal Training Manager, enabling him to meet performance expectations. Ensured effective communication within and out of the department. Provided administration support to Personal Trainers Managers and Bootcamp team. Worked within a franchise model. Compiled weekly, monthly and yearly reports. • Provided the Personal Training Manager with vital support to enable the effective performance of the role• Reading, monitoring and responding to emails• Diary management• Answered calls and handled queries• Set up systems and procedures for Personal Training Department• Prepared PowerPoint presentations• Managed Franchisee Personal Trainers Direct Debit payments on a bi weekly basis• Prepared franchisee documentation and filed these when signed• Planned, organised and managed events and meetings• Formatted, edited and prepared training manuals and material • Prepared daily, weekly and monthly reports• Prepared internal and external correspondence• Liaised with head office and club staff• Monthly accruals and reconciliation of accounts and commissions• Reconciliation of monthly credit card expenses• Managed administration assistant• Supervised the set-up and launch of the Bootcamp Program• Co-ordinated Bootcamp instructors, classes and participants• Processed participants payments and providing receipts for payments• Approved marketing material• Co-ordinated staff travel• Dealt with Personal Trainers queries and complaints • Prepared weekly, monthly and yearly reports



Healthland/Fitness First

• Administration Manager

  • Oct 1998 - Feb 2002

  Provided general office administration ensuring smooth running of the club. Ensured effective communication within the club creating an efficient and effective environment. Processed member cancellations and refunds. Compiled monthly reports. • General office administration• Handled internal queries and follow-ups• Liaised with Payroll, Club and Administration Management• Processed refunds• Handled external inquiries• Complaints management• Data entry and processing• Reconciliation and filing • Performed daily banking and reconciliation• Processed Direct Debit of member dues on a monthly basis• Managed administration assistant and debt collector• Supported Club Manager• Bookkeeping - using MYOB for club accounts• Co-ordinated and communicated with different stakeholders both internal and external• Filing – both electronic scanning and paper based • Purchasing - Stationery and Office Supplies