Jenny Bañares Melarpis

Bilingual (Spanish) Virtual Assistant at tawk.to
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Contact Information
us****@****om
(386) 825-5501
Location
Metro Manila, PH
Languages
  • Spanish Professional working proficiency
  • Filipino Native or bilingual proficiency
  • English Full professional proficiency

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Bio

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Credentials

  • Certificate of Training - National Language Institute
    TESDA: Technical Education and Skills Development Authority
    Nov, 2019
    - Nov, 2024

Experience

  • tawk.to
    • United States
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Bilingual (Spanish) Virtual Assistant
      • Dec 2020 - Present

      - Provide virtual assistance via calls and chat in both English and Spanish in a work-from-home setup. - Perform various tasks for three accounts in Texas for towing companies and security guard services (American Wrecker, Ranger Tow & Ranger Guard). - Assists with towing and security investigations as a dispatcher. - Locate and create tow requests for the customers. - Dispatch security assistance to four cities in Texas. - Navigate the security application and provide officers with basic technical support. - Help security officers with their sites task and queries. Show less

  • Call Center Guys
    • Canada
    • Outsourcing and Offshoring Consulting
    • 1 - 100 Employee
    • Bilingual (Spanish) Chat Support (Tokyo Olympics 2020)
      • Jul 2021 - Sep 2021

      - Provide customer service in both English and Spanish for Tokyo Olympics 2020 via chat and email in a work-from-home setup. - Address and resolve customers' application issues. - Perform basic troubleshooting via chat and email. - Guide customers to a specific website where they can view live coverage of the event and read the articles. - Provide customer service in both English and Spanish for Tokyo Olympics 2020 via chat and email in a work-from-home setup. - Address and resolve customers' application issues. - Perform basic troubleshooting via chat and email. - Guide customers to a specific website where they can view live coverage of the event and read the articles.

  • Harte Hanks
    • United States
    • Advertising Services
    • 700 & Above Employee
    • Technical Support Representative
      • Sep 2019 - Jan 2020

      - Strong communication, track and answer the customer's question regarding the product and identify the key points that need more attention. - Active listening assists the customer on how to troubleshoot their devices to use the product. Handled calls properly and helped the customers in resolving the problems concerning the services. - Strong communication, track and answer the customer's question regarding the product and identify the key points that need more attention. - Active listening assists the customer on how to troubleshoot their devices to use the product. Handled calls properly and helped the customers in resolving the problems concerning the services.

  • Rural Bankers Association of the Philippines
    • Banking
    • 1 - 100 Employee
    • Administrative Assistant Bookkeeper
      • Nov 2019 - Dec 2019

      - Checking daily accounting tasks such as monthly financial reporting, general ledger entries, and record payments and adjustments. - Develops system to account for financial transactions by establishing a chart of accounts; defining bookkeeping policies and procedures. - Maintains subsidiary accounts by verifying, allocating, and posting transactions. - Checking daily accounting tasks such as monthly financial reporting, general ledger entries, and record payments and adjustments. - Develops system to account for financial transactions by establishing a chart of accounts; defining bookkeeping policies and procedures. - Maintains subsidiary accounts by verifying, allocating, and posting transactions.

  • Concentrix
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Market Reseach Representative
      • Feb 2019 - Sep 2019

      - Handled inbound calls to conduct a survey to the customer, regarding their experiences with their products and services. - Managed to write customer's feedback in verbatim in an open-ended question. - Handled inbound calls to conduct a survey to the customer, regarding their experiences with their products and services. - Managed to write customer's feedback in verbatim in an open-ended question.

  • Realcognita
    • United States
    • Architecture and Planning
    • 1 - 100 Employee
    • Architectural Draftsperson
      • Jul 2017 - Feb 2019

      - Constructing sketch plans for clients of Buckeridge Group of Companies (BGC BUILDERS) based in Perth, Western Australia. - Answering/sending queries from in house Drafting Coordinator/ Manager and Sales Consultant in Perth Australia. - Doing Plans in ArchiCad BIM Software particularly in ArchiCad 12, 18, and 20. Works with a limited ETA and urgent jobs. - Knowledgeable with Australian Residential Codes, DAP, and Western Australian Residential Construction Standards. - Constructing sketch plans for clients of Buckeridge Group of Companies (BGC BUILDERS) based in Perth, Western Australia. - Answering/sending queries from in house Drafting Coordinator/ Manager and Sales Consultant in Perth Australia. - Doing Plans in ArchiCad BIM Software particularly in ArchiCad 12, 18, and 20. Works with a limited ETA and urgent jobs. - Knowledgeable with Australian Residential Codes, DAP, and Western Australian Residential Construction Standards.

Education

  • Tesda - National Language Skills Institut
    Technical Vocational Training, Spanish Language and Literature
    2019 - 2019
  • Rizal Technological University
    Bachelor of Science - BS, Architecture
    2009 - 2018

Community

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