Student Success and Support (SSSP) Counselor

• Jun 2018 - Present

Career Counselor

• Aug 2016 - Present

• Co-facilitate Guidance courses on "Essentials of Student Success" and "Career Exploration and Life Planning" to teach students academic success strategies and assist with career development and academic planning.• Educate students on how to create dynamic resumes and cover letters by delivering classroom presentations, hosting tables at campus wide events, and conducting individual in-take counseling sessions.• Guide students through the interview process by discussing expectations, appropriate attire, successful strategies, the STAR method, and clarifying the difference between behavioral and competency questions.• Interpret Career Assessments (MBTI, Strong Interest) to identify potential major and career opportunities• Evaluate specific interests and values that may impact students’ career and academic goals through the use of interviews, card sorts, and aptitude assessments.• Meet with students to evaluate their progress toward obtaining a degree, certificate or transfer by utilizing native general education pattern, IGETC, CSUGE, and Assist.org.• Create educational plans designed to help students complete their academic and career goals.• Collaborate with Transcript Evaluators and Program Coordinators to determine course equivalencies for classes taken at other schools. Show less

Counselor Apprentice/At-Risk Program Assistant

• Nov 2014 - Aug 2016

• Met with at-risk students to evaluate their progress toward obtaining a degree, certificate or transfer by utilizing native general education pattern, IGETC, CSUGE, and Assist.org.• Utilized career exploration strategies to assist students that are undecided on their major to ensure they are able to choose a major within the unit requirement indicated by SSSP. • Presented workshops to educate students on Hope Theory in order to identify pathways to overcome obstacles leading to satisfactory academic progress, as well as create goal setting strategies to maintain success. • Instituted a process for student’s to petition the loss of their Board of Governor’s Fee Waiver and prioritized registration, and worked closely with college Administrators and department Directors to identify and recruit eligible students. • Collaborated with faculty on identifying students that show early signs of academic struggles and following up with them to provide resources, academic support, and counseling.• Conducted orientations for returning students to educate and assist them on ways to successfully transition back to school to increase retention and academic success.• Managed the Communications Management system, which was used to communicate with students identified on first or second level academic probation, and analyze progress toward successful completion of program requirements and improved academic success.• Oversaw more than three thousand probation students each semester by creating and maintaining several databases used to track their academic success. Show less

Counselor

• Jul 2016 - Jun 2018

• Assess students’ progress toward obtaining a degree, certificate, or transfer by utilizing native general education pattern, IGETC, CSUGE, and Assist.org. • Evaluate external transcripts and assessments to determine prerequisite clearance and course equivalencies. • Calculate cumulative and transferable GPAs for students by evaluating internal and external transcripts. • Create both comprehensive and abbreviated educational plans that combine both career and academic goals, as well as discuss ways to include major preparation courses that can be completed prior to transfer. • Counsel students with undeclared majors by utilizing career development resources to identify interests, skills, and values, and clarify how these translate into a potential major or career. • Collaborate with faculty, Articulation Officers, STEM, Career Technical Education, Nursing, Veterans, EOPS, and Athletics departments to identify specific strategies for success and available resources for students. • Empower students by increasing levels of hope and utilizing goal setting strategies to overcome obstacles. • Conduct New Student Orientation to promote academic success and completion, evaluate the need for support services, explain school policies and procedures, and welcome students to the college community. • Publicize Early Alert workshops and services, including Basic Skills tutoring, through classroom visits and appointments. • Facilitate Transfer Workshops to educate students on transfer, as well as assist students with completing applications for transfer to California State Universities, Universities of California, and Private Schools. Show less

Strengths Coach

• Dec 2014 - May 2016

• Counseled students on how to identify and incorporate individual strengths into their lives to improve academic & interpersonal success, as well as reach academic and career goals. • Advised students with undeclared majors on how to explore careers and majors that utilized their strengths • Developed personal action plans with students to facilitate completion of academic and career goals • Counseled students on how to identify and incorporate individual strengths into their lives to improve academic & interpersonal success, as well as reach academic and career goals. • Advised students with undeclared majors on how to explore careers and majors that utilized their strengths • Developed personal action plans with students to facilitate completion of academic and career goals

Graduate Assistant - Career Services

• Aug 2014 - Oct 2015

• Counseled students with undeclared majors by conducting and interpreting assessments (Focus 2, MBTI, Strong Interest Inventory, Strengths Quest and True Colors), as well as evaluating their skills and interests through interviews and card sorts. • Assisted students in their professional development by instructing them on the job search process, interviewing techniques, and tailoring their resume and cover letters to specific job descriptions. • Navigated students though career resources (Focus 2, Bls.gov, Career Café, Eureka, O*Net) to assist with career and major exploration and planning • Presented workshops on such topics as Resumes, Cover letters, Holland Code, MBTI, Interviewing, Networking, Graduate School, Job and Internship search strategies, and Professionalism to increase career development for students of all cultures, ethnicities, and educational needs. • Responsible for the Undergraduate Internship Program, which included the development of student learning objectives, PowerPoint and Prezi presentations, handouts, meetings, and activities designed to promote professional and career development. • Coordinated Career Service events, such as the Nursing Career Forum and Night of Networking, to bridge the gap between employers and students and offer networking opportunities. Show less

Care Specialist II

• Aug 2011 - Oct 2014

• Oversee work flow in order to prioritize and delegate tasks amongst employees to ensure the proper handling of client concerns, which has improved department response time from 72-hours to under 24 hours. • Develop and implement a training program to strengthen employee skill sets and address opportunities for improvement • Collect and analyze data to track trends in areas where improvements can be made in processing work and providing customer service, resulting in an increase in client satisfaction amongst our top five clients Show less

Client Service Professional

• Jan 2009 - Apr 2012

• Supervised the office while managing incoming clients, phone calls and staff needs, resulting in increased efficiency • Organized appointments for incoming clients for three different offices and reduced the number of missed appointments by more than 50% • Compiled data to diagnose problems proactively, resulting in all but five client accounts being reconciled before the April 15 deadline • Scheduled work hours for twenty employees in order to arrange sufficient coverage in three offices, increasing client retention • Created three training guides to assist upper management with the marketing of new products and coaching staff Show less

Customer Service Coordinator

• Mar 2009 - Nov 2009

• Addressed client concerns via email, phone, web chat and fax, resulting in a 30% increase in overall satisfaction • Created two spreadsheets to track trends that were analyzed to improve client satisfaction and sales • Guided new clients through training and account implementation by monitoring the account set-up process and analyzing completed orders • Developed training guides for more than 100 employees to increase production on client accounts

Supervisor/Director

• Jun 2006 - Mar 2009

• Managed the daily operation of our Verifications Department, which included scheduling employees, managing client accounts, and delegating work flow • Reported all sales figures and employee production numbers in Excel and PowerPoint to share with our district offices and all Sales Managers nationwide. • Coordinated employee training and development, and wrote and published several client Standard Operation Procedures and training guidelines that were used company wide.

Employment Investigator

• Apr 2005 - Jun 2006

• Conducted daily communications with clients, investigating and authenticating information provided to ensure accuracy of reports produced• Created several spreadsheets, training documents, and visual aids for the Customer Service Department and eight Sales Managers• Coordinated with other departments to ensure the timely delivery of each background report, andproduced daily reports used not only by clients but my upper management as well