Experience

Commvault

• United States
• Data Security Software Products
• 700 & Above Employee

• Community Strategist - Customer Communities

  • Feb 2021 - Present

  I lead Commvault's portfolio of customer communities for the Customer Experience Marketing team. I lead Commvault's portfolio of customer communities for the Customer Experience Marketing team.



Khoros

• United States
• Computer Software

• Program lead, Community Migrations & JX

  • Jul 2019 - Feb 2021

  Cross-functional strategy and program management for a large-scale community migrations and product initiative.

• Manager, Technical Delivery Operations & Alliances

  • Jan 2018 - Jun 2019

  (Formerly Lithium Technologies & Spredfast) Developed and oversaw consulting and technical services partnerships to scale and improve the agility of Khoros' community implementation and client services delivery operations, community data migrations, and platform integrations. Oversaw consulting partner ecosystem enablement, engagement and contracting.



Self-employed

• Real Estate
• 1 - 100 Employee

• Principal Consultant, Community & Customer Experience programs

  • Jul 2019 - Feb 2021

  Provide independent consulting for community programs and customer engagement initiatives. Provide independent consulting for community programs and customer engagement initiatives.



Jive Software

• United States
• Software Development
• 100 - 200 Employee

• Practice Director, Customer Adoption & Customer Success Operations

  • May 2017 - Dec 2017

  I led Customer Success programs and cross-functional initiatives for Jive's Global Field Operations PMO. Co-founded and led Jive's Customer Adoption practice, a center of excellence focused on promoting best practices around community engagement and online collaboration.Developed and facilitated best practices enablement and formalized program maturity insights and benchmarks for all Jive customers to help them optimize the success of their community and collaboration programs. Among other initiatives, my team managed a knowledge base, customer assessments, playbooks, and best practices webinar series, as well as advanced customer workshop and track content for our annual JiveWorld conference.As part of the larger Field PMO, the team also leads initiatives and special projects aligned to customer success and renewals. Show less

• Practice Manager, External Communities (Jive-x)

  • Jan 2014 - May 2017

  March 2016 - May 2017 (Field Ops)(See description under Practice Director, Customer Adoption for details). During this time period, I worked as part of the Global Field/PS Ops team to found the Customer Adoption team and launch a series of programs focused on expanding adoption and success across the Jive customer base. In May 2017 I was promoted to Practice Director.January 2014 - February 2016 (PS / Jive-x)Led the Jive-x (external / customer engagement community) PS practice for the West region, including pre- and post-sale solution consulting. Named Jive Sales MVP for 2014. In this role I:• Led development of Jive-x specific best practices and solution consulting methodology expansion around customer engagement / self-service use cases, including CRM integration, SEO, content and keyword strategy, and spam prevention;• Worked with PS Ops leads to define and standardize delivery packages, scope and go-to-market resources;• Represented PS/Customer Success on cross-functional Jive-x steering and competition committee;• Led consulting for advanced enterprise Jive-x customers on program strategy and user experience optimization;• Provided strategic and UX consultation for initiative to redesign and relaunch Jive's customer community (JiveWorks);• Led initiative to structure and scope SMB customer delivery by certified Jive implementation partners. Show less

• Senior Strategy Consultant

  • May 2010 - Dec 2013

  I was hired as the third member of Jive's Strategy Consulting team. In this role I:• Delivered strategic consulting services to Jive’s customers encompassing community/social business program planning and governance, implementation and user experience, launch and adoption;• Helped grow the consulting practice, method and revenue by leading the establishment of consulting offerings and best practices aligned to external community (Jive-x), SMB and platform migration customers, gamification and social media monitoring offerings;• Provided pre-sales business consulting and supported sales and renewal cycles for net-new and existing customers;• Contributed to the definition of program health assessments and strategy offerings targeted to existing customers;• Led track sessions/workshops and coached customer presenters for annual JiveWorld conference. Show less



CMD Agency

• United States
• Software Development
• 1 - 100 Employee

• Account Supervisor

  • Jan 2006 - May 2010

  Led client strategy and account development for technology clients including Cisco, Autodesk, Intel, Red Hat and Extensis. Provided strategic planning and client management for a broad portfolio of digital and integrated marketing programs, including sales/channel training and enablement, global launch and demand gen campaigns, customer advocacy, social media marketing, web development and events/experiences. Defined program requirements, scope and success metrics. Led client strategy and account development for technology clients including Cisco, Autodesk, Intel, Red Hat and Extensis. Provided strategic planning and client management for a broad portfolio of digital and integrated marketing programs, including sales/channel training and enablement, global launch and demand gen campaigns, customer advocacy, social media marketing, web development and events/experiences. Defined program requirements, scope and success metrics.



White Horse

• United States
• Farming

• Strategist

  • Feb 2002 - Jan 2006

  Led strategic planning for clients’ digital marketing and web development programs. Led user research initiatives (qualitative, quantitative) and established research methodologies, best practices and partnerships for the agency. Developed strategic plans, research reports, use cases, interaction flows and performance reports. Oversaw analytics, performance reporting and optimization for client programs. Led strategic planning for clients’ digital marketing and web development programs. Led user research initiatives (qualitative, quantitative) and established research methodologies, best practices and partnerships for the agency. Developed strategic plans, research reports, use cases, interaction flows and performance reports. Oversaw analytics, performance reporting and optimization for client programs.



Cylo

• United Kingdom
• IT Services and IT Consulting

• Marketing Strategy Consultant (contract)

  • Mar 2001 - Jun 2001

  (Company eventually merged with Dandelion.) Provided strategic planning and business development consultation to a leading traditional television advertising production company during launch of new interactive advertising solutions business. Helped coordinate strategic planning for integrated marketing campaigns for Cylo’s clients. - Advised principals on strategic positioning, messaging, service offerings and key technology and channel alliances - Managed development of marketing and media relations collateral, proposals, and new business presentations Show less



Arc: eConsultancy

• United States

• Associate Director, Strategy

  • Jan 2000 - Feb 2001

  Led strategic planning engagements for boutique consultancy providing digital business, product and user experience strategy and program management services to Fortune 1000 corporations, start ups and VC firms. Conducted business analysis for Internet ventures and integrated marketing programs. Developed strategic documentation including business plans, product definition and functional specification documents, marketing plans, presentations and research reports. Managed project teams, resources and budgets. Show less



BRITISH TELECOMMUNICATIONS PUBLIC LIMITED COMPANY

• Telecommunications
• 200 - 300 Employee

• Producer, Broadband / Interactive Television trial

  • Jun 1999 - Sep 1999

  Oversaw planning and development of a ground-breaking broadband, virtual worlds and interactive TV trial conducted by the Shared Spaces (collaboration technology) team of BT’s R&D labs in collaboration with Microsoft Research, the University of Nottingham and BSkyB. - Oversaw project planning, concept and content development and launch for a series of collaborative virtual environments and narrative experiences executed on the Microsoft Virtual Worlds platform; - Worked with BT decisionmakers and strategic partners to share results and identify future product development and commercialization opportunities Show less



The Freedom Forum

• Professional Training and Coaching

• Communications Specialist / Editor

  • Sep 1991 - Jun 1999

  Media Studies Center operating program in New York City (now closed). Coordinated program development (events, print, online, broadcast), editorial production and media relations for a leading think tank dedicated to promoting discourse and thought leadership on global media and First Amendment trends and issues among media professionals, scholars and executives and to increasing public awareness of the role of the media in society. - Coordinated, promoted programs for the Center’s Tech Lab to demonstrate emerging media technologies to media professionals - Assistant editor and art director for quarterly Media Studies Journal - Developed and produced recurring and special publications, videos and early web programming and outreach - Managed and redesigned contact database **From 9/97 – 6/99 during graduate studies, also served as Research Assistant, analyzing issues and trends for residential Fellows’ projects. Show less