Experience

The Tax Group
• Accounting
• 1 - 100 Employee
• Business Owner

  • Oct 2021 - Present
• Business Consultant

  • Sep 2021 - Present

Self-employed
• Real Estate
• 1 - 100 Employee
• Motivational Speaker

  • Dec 2019 - Present

Bethel Church
• United States
• Religious Institutions
• 1 - 100 Employee
• Community Volunteer

  • Dec 2017 - Present

Salvation Army
• United Kingdom
• Non-profit Organizations
• 400 - 500 Employee
• Community Volunteer

  • Oct 2017 - Present


H&R Block

• Information Technology & Services
• 1 - 100 Employee

• Senior Tax Analyst

  • May 2021 - Sep 2021

• Tax Notice Specialist

  • Apr 2021 - Sep 2021



Block Advisors

• Financial Services
• 700 & Above Employee

• District Supervisor

  • Dec 2020 - Apr 2021

  Leading 400 employees and over 40 offices. Leading 400 employees and over 40 offices.

• District Supervisor

  • Oct 2019 - Dec 2020

  Recruit, interview, and hire seasonal tax office associates. Support Office Leaders in hiring of office-level associates.Coach and elevate performance of associates through goal-setting, coaching, and providing timely feedback. Support Office Leaders in end-to-end performance management of office-level associates. Responsible for triggering corrective action processes, as necessary, for direct reports.Responsible for providing associate development opportunities, building a culture of recognition and focusing on associate retention, resulting in a high-performing, energized, and collaborative district team.Champion client experience by ensuring every office associate is focused on easing the client’s tax-related stress by providing a welcoming and personalized service. Seek and utilize client feedback to drive decisions and prioritize client-focused change. Promote the H&R Block brand within community, to clients, and to associates.Implement business plan and identify district growth opportunities. Exceed business results and rapidly gain market share by implementing a district-level market plan. Hold Office Leaders and associates accountable for business growth at office and individual levels. Utilize business data to make decisions to drive business results.Develop, implement and monitor strategy to increase client satisfaction and client retention within district.Manage staffing, labor, and compliance.

• District Supervisor

  • Dec 2016 - Dec 2019