Experience

H.U.G. Reading Program

• United States
• Education Management
• 1 - 100 Employee

• Volunteer Coordinator

  • Apr 2023 - Present

  Hybrid Successfully identify, establish and nurture strategic partnerships with local universities, bookstores, and libraries, most notably with the University of Central Florida to drive collaborative initiatives and enhance community involvement ​Represent the organization by participating in both local and out-of-state events, including Knights Give Back and Humana’s DEI Day in Kentucky, to generate excitement in our volunteer opportunities ​ Respond to inquiries from either… Show more Successfully identify, establish and nurture strategic partnerships with local universities, bookstores, and libraries, most notably with the University of Central Florida to drive collaborative initiatives and enhance community involvement ​Represent the organization by participating in both local and out-of-state events, including Knights Give Back and Humana’s DEI Day in Kentucky, to generate excitement in our volunteer opportunities ​ Respond to inquiries from either current or potential volunteers and share our marketing materials through email, text, phone calls or Zoom meetings to engage individuals interested in our initiative to lift literacy ​ Conduct research, initiate contact, and deliver compelling presentations to corporations offering paid volunteer time off which creates a steady influx of dedicated volunteers for H.U.G. ​ Managed the selection and approval of artwork for event merchandise such as t-shirts, mugs, business cards and name tags along with the holiday gifts distributed to staff, volunteer tutors Show less



FINFROCK

• United States
• Construction
• 200 - 300 Employee

• Human Resources Coordinator

  • Jan 2022 - Feb 2023

  Apopka, Florida, United States Support HR operations for this respected design-builder company with in-house architects, engineers, precast designers, cost estimators, quality control personnel, and construction managers specializing in design and construction services. Open, setup and maintain HR Office reception area daily. Primary point-of-contact and gatekeeper for guests, clients, vendors, professionals, applicants, and walk-ins of the HR Office. Communicate with a wide range of professionals. Prepare… Show more Support HR operations for this respected design-builder company with in-house architects, engineers, precast designers, cost estimators, quality control personnel, and construction managers specializing in design and construction services. Open, setup and maintain HR Office reception area daily. Primary point-of-contact and gatekeeper for guests, clients, vendors, professionals, applicants, and walk-ins of the HR Office. Communicate with a wide range of professionals. Prepare folders containing individual candidate résumés and other documentation used during interviews. Set up orientations, and assemble and process all new hire paperwork, including confidential documents (I-9 and 8850). Answer employee questions and requests, ensure accurate records and proper payroll setup, and assist employees with benefit enrollments, record updates, I-9 verifications and data and records keeping. Handle all incoming phone calls to the HR office. Answer inquiries and direct callers to the appropriate channels. Show less



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Mar 2019 - Feb 2022

  Orlando, Florida, United States Manage 100+ inbound customer calls each day for the world’s highest revenue producing communications holding company and the largest provider of voice, data, video, Internet and telecommunication services in the United States. Respond to a wide range of customer concerns, directing callers to appropriate channels and providing workable solutions for PC, phone, network, peripheral and account issues. Treat customers with absolute respect and consideration. Work one-on-one with… Show more Manage 100+ inbound customer calls each day for the world’s highest revenue producing communications holding company and the largest provider of voice, data, video, Internet and telecommunication services in the United States. Respond to a wide range of customer concerns, directing callers to appropriate channels and providing workable solutions for PC, phone, network, peripheral and account issues. Treat customers with absolute respect and consideration. Work one-on-one with customers to resolve past due balances, collect on accounts, and secure future payment plans. Clarify and explain individual bill charges, including one-time fees and prorated costs. Update records and reports. Maximize sales and new revenues through appropriate up-selling of additional, complementary services. Consistently meet/exceed established metrics and corporate goals, while securing long-term customer commitments. Inaugural member of AT&T’s Care Advisory Board (CAB). Show less



Florida Technical College

• United States
• Higher Education
• 200 - 300 Employee

• Admissions Representative and Recruiter

  • Feb 2018 - Feb 2019

  Orlando, Florida, United States Proactively prospected, identified, recruited and interviewed potential student candidates to explore career goals, determine eligibility, and highlight educational opportunities. Helped students navigate a challenging academic process. Assisted with job fairs, outreach programs, and a wide range of recruitment and community events. Engaged with established students to ensure completion of graduation requirements and overall program success. Directed struggling students to school,… Show more Proactively prospected, identified, recruited and interviewed potential student candidates to explore career goals, determine eligibility, and highlight educational opportunities. Helped students navigate a challenging academic process. Assisted with job fairs, outreach programs, and a wide range of recruitment and community events. Engaged with established students to ensure completion of graduation requirements and overall program success. Directed struggling students to school, funding, and community resources, and provided follow up. Reached out and connected with former students to encourage participation in FTC’s re-application process. Built a solid rapport with new, prospective and existing students, maintaining a student-centered focus Show less



Allstate

• United States
• Insurance
• 700 & Above Employee

• Licensed Customer Service Representative

  • May 2016 - Feb 2018

  Orlando, Florida, United States Sold and bound auto, renter’s and home insurance policies. Educated and guided customers through the insurance process. Utilized independent analysis to investigate and productively solve consumer concerns. Ensured all coverage needs were met, while maintaining strict compliance with best practices and all applicable rules and regulations. Followed up with clients post-purchase. Built solid customer relationships and long-term Allstate product loyalty. Gained an expertise… Show more Sold and bound auto, renter’s and home insurance policies. Educated and guided customers through the insurance process. Utilized independent analysis to investigate and productively solve consumer concerns. Ensured all coverage needs were met, while maintaining strict compliance with best practices and all applicable rules and regulations. Followed up with clients post-purchase. Built solid customer relationships and long-term Allstate product loyalty. Gained an expertise in business-related interpersonal communications and acquisition of key data and information. Show less



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Attractions Hostess, Spaceship Earth

  • Aug 2015 - Sep 2016

  Orlando Oversaw the safe operation of Spaceship Earth attraction. Facilitated guest flow and quality guest experience. Assisted disabled guests at a separate wheelchair entrance. Responded to various special requests and challenges. Provided guests and cast members with directions, event schedules, and other information as needed. Completed Disney’s comprehensive safety training program.



Burnish Creative Production Company

• Administrative Assistant

  • Apr 2015 - Jun 2015

  Los Angeles Provided customer service to clients and general administrative support to staff and leadership. Handled all incoming phone calls and helped set-up for meetings.



The CW Network/Angst Productions

• Talent Production Assistant, Whose Line Is It Anyway? Cycle 3

  • Jan 2015 - Mar 2015

  CBS Studio Center Assisted Talent Production on the set of Whose Line is it Anyway. Hosted VIPs during pre- and post-production, and ensured all amenities and individual requirements were met. Organized and prepared general audience for show. Provided assistance to show’s talent at each episode’s conclusion. “…worked for me on several seasons of “Whose Line Is It Anyway?”... was one of the most competent and accomplished of all of my talent managers... took care of both the 350 person… Show more Assisted Talent Production on the set of Whose Line is it Anyway. Hosted VIPs during pre- and post-production, and ensured all amenities and individual requirements were met. Organized and prepared general audience for show. Provided assistance to show’s talent at each episode’s conclusion. “…worked for me on several seasons of “Whose Line Is It Anyway?”... was one of the most competent and accomplished of all of my talent managers... took care of both the 350 person audience and the regular stars and celebrities on the show... was amazing in her dealings with our audience...professional... straightforward and courteous approach... kept everyone happy during long production days... regular performers and celebrity guests relied on her to handle whatever they needed... friendly attitude and capacity to manage... during one of our seasons I had to leave the show early for health reasons, and Jennifer not only took over the reins, but she was an outstanding substitute... she was able to do my job and her own without missing a beat... sharp and savvy... she never loses her cool in any situation and successfully performed any task we handed her... gave us a hundred percent every single day... cannot recommend her more highly... her expertise, calm attitude, understanding and problem solving are truly extraordinary.” – Susan Nessanbaum-Goldberg, Producer, Whose Line Is It Anyway?, Angst Productions Show less



American Diabetes Association

• United States
• Non-profit Organizations
• 700 & Above Employee

• Special Events Coordinator, Los Angeles Step Out Walk to Stop Diabetes

  • Jul 2014 - Nov 2014

  Greater Los Angeles Area Coordinated the Step Out Walk to Stop Diabetes event, maintaining communications with more than 3,000 event participants, and managed Diabetes 101 workshops at multiple Los Angeles locations. Created social media posts and related marketing collateral, and maintained all social media platforms for assigned events. Designed and developed brochure for the Step Out Walk to Stop Diabetes event. Recruited participants at various health fairs.



E! Networks

• United States
• Entertainment Providers
• 400 - 500 Employee

• Writer/Producer, On Air Promotions

  • Apr 2010 - Nov 2013

  Greater Los Angeles Area Trained and supervised a team of production assistants and interns. Applied copywriting skills to promote shows that included Keeping up with the Kardashians and The Girls Next Door. Worked closely with key clients and assigned accounts in the delivery of integrated marketing spots. Served as a liaison for outside production companies. Assisted in brainstorming for show and rebranding campaigns.

• Associate Producer, On Air Promotions

  • Apr 2006 - Apr 2010

  Greater Los Angeles Area Coordinated off-air marketing projects. Wrote and produced topical promotions for E! News, Fashion Police, and The Daily 10, among others. Oversaw all breaking entertainment news spots for immediate air. Conducted multiple, simultaneous editing and audio sessions. Recognized as the MVP Employee of Year in 2009. Promoted from Production Assistant position in 2006.

• Room Producer On Air Promotions

  • Apr 2006 - Apr 2008

  Greater Los Angeles Area - Produced weekly topicals for Fashion Police, E! News, The Daily 10, The Soup - Supervised multiple sessions simultaneously (Avid versioning, Audio sweetening) - Oversaw VO sessions

• Production Assistant, On Air Promotions

  • Aug 2005 - Apr 2006

  Greater Los Angeles Area - Responsible for the quality of all spots before they air - Produce weekly billboards - Select all footage for lower third video boxes - Assist producers with additional tasks as needed i.e. Q & E pictures, special footage needs etc.