Experience

Background Experts, Inc.

• United States
• Security and Investigations
• 1 - 100 Employee

• Vice President Operations

  • Oct 2022 - Present

  Maintained client assignments and key productivity ratios while collaborating with senior leadership to identify process improvement opportunities. Implemented customized background screening programs, negotiated long-term contracts, and fostered multi-level client relationships to ensure retention and revenue growth. Developed strategic account plans, facilitated regular business reviews, and achieved target revenue growth through a combination of client retention and new business acquisition. Collaborated with cross-functional teams, ensured accurate revenue reporting, and provided support for client-specific projects as required. Show less

• Client Success Manager

  • Aug 2021 - Oct 2022


Sugar Mommies Confections
• United States
• Food and Beverage Services
• Owner-Pastry Chef

  • Aug 2009 - Aug 2021


Chicken Salad Chick

• United States
• Restaurants
• 400 - 500 Employee

• General Manager

  • Jun 2019 - Mar 2020

  Created a customer-centric environment, ensuring prompt issue resolution and consistently high guest satisfaction ratings. Oversaw daily operations for a team of 40, promoting a culture of customer excellence. Implemented training programs that boosted customer satisfaction ratings by 15%. Demonstrated strong financial acumen by analyzing reports, managing budgets, and implementing cost-saving measures, resulting in improved profitability. Established and maintained robust supplier relationships, negotiated contracts, and optimized inventory management to enhance cost-efficiency and product availability. Show less



SWAMI JUICE, LLC

• United States
• Restaurants

• Area Manager

  • May 2018 - Jun 2019

  Successfully analyzed sales and financial reports, spotting trends and implementing strategies that boosted district-wide revenue by an impressive 22%. Ensured compliance with health and safety regulations and company policies through regular audits. Managed vendor relationships, negotiated contracts, and optimized inventory management, including launching a successful no-plastic use campaign. Implemented training programs that significantly enhanced employee skills, leading to a remarkable 65% increase in customer feedback scores. Conducted district-wide meetings to foster communication, share best practices, and promote operational consistency. Show less



LuLaRoe

• Retail Apparel and Fashion
• 700 & Above Employee

• Chief Operating Officer

  • May 2016 - May 2018

  Founded and managed an online retail store specializing in women's and children's clothing, overseeing all business operations. Successfully developed and executed business strategies, resulting in an impressive 40% annual revenue growth and an exceptional 97% customer retention rate. Efficiently managed inventory, sourced products, and negotiated supplier contracts, ensuring optimal stock availability and pricing. Enhanced the user experience by designing and maintaining engaging e-commerce social selling pages, driving online sales to a monthly total of $12,000. Utilized a variety of digital marketing strategies, including social media, email campaigns, and online advertising, to attract and engage customers effectively. Managed order processing, shipping logistics, and customer inquiries, maintaining a high level of customer satisfaction throughout. Show less



Windows On The Green

• United States
• Hospitality

• Office Manager

  • Feb 2013 - Dec 2015

  Managed administrative functions at Windows on the Green, ensuring smooth operations and a welcoming atmosphere for members and guests. Coordinated diverse events, including weddings, parties, and tournaments, by collaborating with vendors, managing logistics, and supervising execution under the Head Chef. Responsible for staff scheduling, payroll processing, and training. Maintained precise records, financial reports, and membership databases to ensure compliance with club policies and regulations. Efficiently managed front desk operations, professionally greeting visitors, addressing inquiries, and fulfilling member and guest requests. Implemented administrative systems to enhance office workflow, reducing errors and improving overall efficiency. Show less