Jennifer Salas
Office Support Specialist I at Proven Behavior Solutions, LLC- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Open Water Diver
Scuba Schools InternationalJun, 2014- Nov, 2024 -
First Aid/CPR/AED
American Red CrossOct, 2016- Nov, 2024 -
Water Safety Instructor
American Red Cross
Experience
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Proven Behavior Solutions, LLC
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United States
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Mental Health Care
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1 - 100 Employee
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Office Support Specialist I
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Nov 2021 - Present
- Provide customer service to include greeting visitors, checking-in/out clients, accepting deliveries, and answering phones.- Assist with data entry, scanning, and processing medical billing.- Provide back up for scheduling as needed.- Assist with other administrative functions such as new client intake and records management.- Received the 2nd Quarter Admin Award for 2022. - Provide customer service to include greeting visitors, checking-in/out clients, accepting deliveries, and answering phones.- Assist with data entry, scanning, and processing medical billing.- Provide back up for scheduling as needed.- Assist with other administrative functions such as new client intake and records management.- Received the 2nd Quarter Admin Award for 2022.
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National Veterinary Associates
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United States
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Non-profit Organizations
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700 & Above Employee
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Client Services Representative
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Jul 2020 - Nov 2021
* Customer service functions such as greeting clients, answering telephones, and guiding clients and their pets to exam rooms. Managing medical records while using Avimark,, copying, faxing, uploading records received, processing record and prescription requests. Scheduling and confirming appointments placing outbound calls for follow-ups and recommending, selecting, and obtaining products and services, including prescriptions. * Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, flea & tick control, housebreaking, pet insurance and Care Credit).* Retrieved recent laboratory work (i.e. bloodwork, biopsies, cytology’s, urinalyses, ect.) from Antech and Idexx online, upload into the patient’s chart and relay the information to the doctor.* Presenting and explaining fees, including processing payments, working accounts receivable by following up on outstanding balances and making phone calls to clients for their payments.. Register management at the end of the night such as depositing the day’s totals of cash and checks and checking the credit card receipts with what was posted on Avimark and make sure they match.* Implementing COVID-19 protocols and constantly adapting the work environment to follow the governor’s orders. Ensuring the facility and my workstation are neat and clean at all times.
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Ophthalmic Consultants of Boston
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United States
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Medical Practices
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200 - 300 Employee
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Billing Representative
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Feb 2020 - Jun 2020
o Acting as a liaison between healthcare providers and insurance companies to ensure an authorization or referral is in place for all medical specialty appointments if the patient’s insurance requires it.o Providing support and information to patients and providers regarding insurance referrals.o Insurance eligibility for various vision insurance plans such as Davis Vision and EyeMed.o Documents and updates records to ensure all patient have accurate information and accurately charts all information in Epic (electronic medical record system).o The ability to work independently, as part of a team, prioritize and execute a variety of tasks within a short period of time.
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Plymouth Bay Orthopedic Associates, Inc.
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United States
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Medical Practices
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1 - 100 Employee
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Medical Receptionist
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Mar 2019 - Jan 2020
o Answering and directing calls, scheduling patient’s appointments, checking in/out patients and collecting copays. o Registering patients into WebPT and use of data entry of insurance information. Retrieving information from Eclinical (ECW) and sending messages to staff.o Verifying insurance requirements for receiving healthcare, attaining insurance authorizations & referrals, and explaining insurance benefits to patients. Organization of medical records and processing record requests.o In November 2019, I designed, organized and marketed our holiday kids clothing drive fundraiser for Plymouth Area Coalition for the Homeless.
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VCA Animal Hospitals
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United States
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Veterinary Services
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700 & Above Employee
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Client Care Specialist
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Aug 2017 - Jan 2019
o Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Managing medical records, charts, reports and correspondence including copying, faxing, uploading records received, processing record requests.o Scheduling and confirming appointments, placing outbound calls for follow-ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments. o Recommending, selecting, and obtaining products and services, including prescriptions. Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, pet insurance and flea & tick control). o Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.o I also volunteered on the "Fun Committee" to promote a fun and happy work environment by designing and organizing events throughout my department and hospital. In December 2018, I designed, organized, and marketed our holiday wreath decorating fundraiser for Pennies for Pets.
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Front Desk Associate
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Sep 2016 - Aug 2017
o Create a friendly atmosphere by providing a clean, safe atmosphere for members and guests of the gym.o Responsible for cash handling, pool maintenance and towel laundry upkeep.o Demonstrate effective communication, interpersonal, problem solving, coordination of multiple activities and conflict resolution skills.o Assist in membership sales and conducting center tours. o Create a friendly atmosphere by providing a clean, safe atmosphere for members and guests of the gym.o Responsible for cash handling, pool maintenance and towel laundry upkeep.o Demonstrate effective communication, interpersonal, problem solving, coordination of multiple activities and conflict resolution skills.o Assist in membership sales and conducting center tours.
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National Science Foundation Research Experiences for Undergraduates-Internship
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Jun 2016 - Aug 2016
o Assisted graduate student in research of the reproductive biology of lionfish including seasonality, batch fecundity, and size at maturity.o Embedded ovaries using an autotechnicon and paraffin wax.o Created slides using a microtome and stained the slides using Hemotoxylin and Eosin.o Used ImagePro to take pictures of slides under microscope.o Identified staging of development in ovaries.o Complete statistical analysis using Excel and R.o Participated in professional development workshops.o Completed a research proposal, blog post, literature searches and wrote a final report. First author on poster and presented at the Final Symposium at University of Massachusetts in Dartmouth (August 12th, 2016).
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Executive Assistant/Receptionist
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May 2015 - Jun 2016
o Welcomed guests and responsible for sending out emails, answered inquiries, planned, organized, and registered customers for classes via phone and in person.o Kept track of student attendance and maintained the student base system.o Analyzed sales data using Excel and Word.o Advertised the company during special events and on various social media platforms. Participated and managed a table at the South Shore Bridal Expo in October 2015. o Welcomed guests and responsible for sending out emails, answered inquiries, planned, organized, and registered customers for classes via phone and in person.o Kept track of student attendance and maintained the student base system.o Analyzed sales data using Excel and Word.o Advertised the company during special events and on various social media platforms. Participated and managed a table at the South Shore Bridal Expo in October 2015.
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Massasoit Community College
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United States
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Higher Education
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100 - 200 Employee
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STEM Intern Land Use and Ecosystems
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Jan 2015 - May 2016
o Monitoring bee populations by preservation and identification of native pollinators.o Measured aquatic nutrient concentrations and used benthic macroinvertebrates to assess water quality. Lead a study of benthic macroinvertebrates.o Measured plant diversity, preserved microzooplankton after collection.o Data management and analysis.o Responsible for maintaining a safe environment, time management skills and contributed to environmental design.o Assisted in outreach programs to middle school students and incoming freshman. First author on poster and presented at Massasoit Community College’s Poster Symposium (December 15th, 2015).
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Fisheries Biologist Intern
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Sep 2015 - Dec 2015
o Catching and releasing of trout. o Stream surveys. o Dissolved oxygen testing. o pH testing. o Electrofishing. o Ecological preservation of cranberry bogs in Plymouth, MA and Cape CodAlso featured on the front page of the Cape Cod Times. o Catching and releasing of trout. o Stream surveys. o Dissolved oxygen testing. o pH testing. o Electrofishing. o Ecological preservation of cranberry bogs in Plymouth, MA and Cape CodAlso featured on the front page of the Cape Cod Times.
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Lowe's Companies, Inc.
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United States
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Retail
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700 & Above Employee
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Customer Service Associate
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Mar 2013 - May 2015
o Assisted guests in making purchases operated a cash register and analyzed inventory data.o Insured that work area was customer ready by recovering, stocking and organizing all aspects of the department.o Awarded “Most Sales” for Summer 2013. o Assisted guests in making purchases operated a cash register and analyzed inventory data.o Insured that work area was customer ready by recovering, stocking and organizing all aspects of the department.o Awarded “Most Sales” for Summer 2013.
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CityLab & Watershed Educator
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Sep 2013 - May 2014
o Co-lead interactive activities in the lab for middle school and high school students.o Use of spectrophotometers, micro-pipettes, agarose gel electrophoresis and sterile technique. Responsible for prepping for the next day’s lab including making solutions such as buffers. o Co-lead interactive activities in the lab for middle school and high school students.o Use of spectrophotometers, micro-pipettes, agarose gel electrophoresis and sterile technique. Responsible for prepping for the next day’s lab including making solutions such as buffers.
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South Shore YMCA
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United States
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Non-profit Organizations
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100 - 200 Employee
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Lifeguard
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Aug 2008 - Aug 2013
Responsible for maintaining a constant surveillance of guests in the facility, acted immediately and appropriately to secure safety of guests in the event of an emergency, and performed various maintenance duties as directed to maintain a clean and safe facility.
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Water Safety Instructor
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Aug 2008 - Aug 2013
o Adapted teaching approaches to the age, experience and ability of students so they can meet course objections. Including modifying lessons to fit the needs of children with Anxiety, Attention Deficits and other special needs.Responsible for planning and teaching group swim lessons as well as private lessons for student’s ages six months to sixty-two years old
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Walt Disney World
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United States
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Entertainment Providers
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700 & Above Employee
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Disney College Program- Lifeguard
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Jan 2013 - Feb 2013
o Lifeguard at Disney’s Yacht and Beach Club.o Trained in Disney Traditions and Customer Service.o Management of Personal Finances and Body Language Literacy.o Professionalism and Networking.o Diversity and Cultural Awareness. o Lifeguard at Disney’s Yacht and Beach Club.o Trained in Disney Traditions and Customer Service.o Management of Personal Finances and Body Language Literacy.o Professionalism and Networking.o Diversity and Cultural Awareness.
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Education
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2020 - 2023
University of Phoenix
Bachelor of Science - BS, Business Administration and Management, General -
2011 - 2016
Massasoit Community College
Liberal Arts Transfer- Science, Biology, General -
2008 - 2011
Pembroke High School
High School Diploma
Community
