Experience

SkyTower, LLC

• United States
• Telecommunications
• 1 - 100 Employee

• Chief Operating Officer

  • Dec 2017 - Present

  Michigan SkyTower, LLC is a privately owned telecommunications company servicing cell phone providers throughout the United States. We exist to help our client’s reach new heights in the telecommunication industry by meeting their goals and exceeding their expectations with excellence in every job. Safety is our number one priority as all of our employees have up-to-date certifications to maintain compliance with our industry standards. Our climbing ability and knowledge can make the… Show more SkyTower, LLC is a privately owned telecommunications company servicing cell phone providers throughout the United States. We exist to help our client’s reach new heights in the telecommunication industry by meeting their goals and exceeding their expectations with excellence in every job. Safety is our number one priority as all of our employees have up-to-date certifications to maintain compliance with our industry standards. Our climbing ability and knowledge can make the difference between a successful project and a costly one. www.skytowerllc.net Show less



Community Bankers of Michigan (CBM)

• United States
• Banking
• 1 - 100 Employee

• Office Manager and Executive Assistant

  • Aug 2016 - Jul 2017

  East Lansing, MI www.cbofm.org Responsible for all functions associated with running the office including: - Technological operations, communications, organizing, stocking/shopping - Coordinate travel logistics for 4 executives (hotel, flight, transportation, itinerary) - Manage calendars for 4 executives - Create and submit expense reports for all executives and guests - Communications with community banks and businesses throughout Michigan to promote our products/services and… Show more www.cbofm.org Responsible for all functions associated with running the office including: - Technological operations, communications, organizing, stocking/shopping - Coordinate travel logistics for 4 executives (hotel, flight, transportation, itinerary) - Manage calendars for 4 executives - Create and submit expense reports for all executives and guests - Communications with community banks and businesses throughout Michigan to promote our products/services and memberships - Plan, organize, and coordinate our annual Convention for 700+ professionals - Prepare presentations for conferences and conventions - Create and sell advertising in newsletter - Registration and event management for educational trainings - Designer of all marketing materials - Responsible for all accounting and billing for the business - Supervise interns and keep track of projects and payroll - Travel to members’ locations for presentations to promote the association Show less



Therapy Today Counseling and Consulting, LLC

• Office Manager

  • Dec 2015 - Aug 2016

  East Lansing, MI Human Resources: - Manager for 30 professional Psychologists and Social Workers, Billing Specialist, Administrative Staff, and Director - Hiring; administer and collect employee forms; keep track of employee files, health insurance benefits, work schedules - Administer payroll for all employees 2x/month - Write a complete Policy and Procedure Manual for the business and for the Office Manager position - Serve as the center of communication for all needs, issues, and… Show more Human Resources: - Manager for 30 professional Psychologists and Social Workers, Billing Specialist, Administrative Staff, and Director - Hiring; administer and collect employee forms; keep track of employee files, health insurance benefits, work schedules - Administer payroll for all employees 2x/month - Write a complete Policy and Procedure Manual for the business and for the Office Manager position - Serve as the center of communication for all needs, issues, and requests at the office - Plan and coordinate tri-monthly meetings for all employees; administer detailed notes from the meeting; coordinate meals - Complete a weekly inventory of all supplies in the office and order necessary items - Create and design various daily and weekly reports indicating the business revenue and progress; director of collections and account receivables - Work creatively and effectively in the community in order to increase the business referral base - Onboard incoming therapists and credential him/her with insurance companies - Proficient in Microsoft Office, Quickbooks, Outlook Business Marketing/Advertising: - In charge of the following: marketing, networking, social networking, event planning, website updating, business card designs, event flyer designs - Plan and coordinate monthly social events for over 100 professionals - Design and distribute business cards for all employees and contractors - Create marketing platforms throughout the community to promote the business - Assist in website design and update Customer Service: - Strive to ensure a positive and comfortable environment for all clients and to fit their every need - Verification of benefits for over 20 types of insurance for each new client - Assist in Medical Billing/Statement Reviews - Address all client and employee concerns with resolution Show less



Milford Counseling, Inc.

• United States
• Mental Health Care
• 1 - 100 Employee

• Administrative Assistant

  • Aug 2015 - Dec 2015

  Milford, MI www.milfordcounseling.com - Client intake procedure over the phone and in person - Verification of insurance benefits - Scheduling appointments for 7 clinicians - Use Quickbooks and Microsoft Office daily in procedures - Assisted in the intake procedure for the sober living houses - Client file auditing - Proficient in the concerns of HIPAA and recipient rights



Therapy Today Counseling and Consulting

• Administrative Assistant

  • Nov 2013 - Jun 2015

  East Lansing, MI http://www.therapytodaycc.com Welcome/greet clients, maintain schedules for 20+ therapists and employees, administer new client intakes, verification of insurance benefits Receive and route incoming calls and mail. Create and design various reports, notices, case studies and transcribe dictation while meeting required deadlines. Maintain a file system and regularly file materials. Make arrangement for client comfort. Maintain a schedule of appointments and arrange for… Show more http://www.therapytodaycc.com Welcome/greet clients, maintain schedules for 20+ therapists and employees, administer new client intakes, verification of insurance benefits Receive and route incoming calls and mail. Create and design various reports, notices, case studies and transcribe dictation while meeting required deadlines. Maintain a file system and regularly file materials. Make arrangement for client comfort. Maintain a schedule of appointments and arrange for conference, interviews and meetings as requested. Regularly complete an inventory of office supplies and purchase any low items. Perform basic bookkeeping and accounting functions as needed. Assist in social networking and designing of multiple flyers. Host community networking gatherings each month. Assisted in the marketing stage of the new business by promoting our goals and ideas. Regular networking with other mental health professionals in the community for referrals. Filter through resumes and selecting most qualified candidates for employment. Perform interviews and assist in hiring/firing employees. Create an entire procedural manual for the office and train employees. Make business bank deposits as needed. Create policy and procedure manual Train 10+ employees Research on new advances in the online system for scheduling Engage in community events to promote the business Regular communication with billing and insurance companies Proficient knowledge in insurance payments and Quickbooks Show less



Michigan State University Cognitive Neuroscience Lab

• Research Assistant

  • Aug 2013 - May 2014

  East Lansing Research assistant under Thomas Carr Run participants, data entry, data analysis, assist in planning new studies



Women's Personal Growth and Therapy

• Psychiatrist Assistant/Receptionist

  • Jun 2013 - Oct 2013

  Okemos, MI Receptionist for multiple therapists and psychiatrist Psychiatrist assistant to Shumin Zhao, M.D. Welcome clients, collect and record payments, schedule appointments, complete new client intake forms, document client contact. Essential Functions: Receive and route incoming calls and mail. Type various reports, correspondence, notices, case studies and transcribe dictation while meeting required deadlines. Maintain a file system and regularly file materials. Welcome… Show more Receptionist for multiple therapists and psychiatrist Psychiatrist assistant to Shumin Zhao, M.D. Welcome clients, collect and record payments, schedule appointments, complete new client intake forms, document client contact. Essential Functions: Receive and route incoming calls and mail. Type various reports, correspondence, notices, case studies and transcribe dictation while meeting required deadlines. Maintain a file system and regularly file materials. Welcome clients and make arrangement for their comfort. Maintain a schedule of appointments and arrange for conference, interviews and meetings as requested. Inform Supervisor when office supply inventory is running low. Perform basic bookkeeping and accounting functions as needed. Perform other duties as assigned. Show less



Michigan State University Child Development Lab

• Research Assistant under Emily Durbin

  • Aug 2012 - May 2013

  East Lansing, MI Observation and coding of child temperament, entered quantitative/qualitative data, multiple committees, extensive practice with running subjects in experiments http://psychology.msu.edu/childemotionslab/



MSU Organizational Department- The Macro-cognition Lab

• Research Assistant

  • Jan 2012 - May 2012

  East Lansing, MI Extensive practice in running subjects through multiple experiments



The Listening Ear

• Hospitals and Health Care
• 1 - 100 Employee

• Crisis Counselor

  • Oct 2011 - Jan 2012

  Volunteered as a Crisis Interventionist, trained to counsel clients going through crises