Jennifer Q Dickens
Manager, Business Technology and Communicated Insight at Semiconductor Research Corporation- Claim this Profile
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Bio
Ed Withers
Jeni is an intelligent, energetic person with both strong people and technical skills. She has a great sense of customer service and works well in translating customer desires into technical solutions. She worked for me as a User Support Coordinator/Trainer until she was promoted to her current analyst position, so I have seen her work in many different situations, and I have seen her develop technical skills as required to do her job. I'd be happy to have her work for me again any time.
Bob Barone
I consider Jennifer to be one of the top three direct reports I’ve had over my 20+ year career in management. She excelled beyond her role in Customer Support Services during her time at Sweda/Innovax. Her tenacity and need for knowledge consistently propelled her to grow in her role, resulting in a significant increase in customer satisfaction for us, and an ever expanding scope of responsibility for her. Through an ever-changing market, I can honestly say that Jennifer’s professionalism, personality, and character saved my sanity on many occasions. She became a key player within my department very quickly as her technical skills far exceeded my initial expectations and progressed exponentially during her tenure at Innovax. Customer system support and implementation became her forte, as her execution of the required deliverables was flawless. Her ability to effectively manage situations, whether deciphering a technical issue or diffusing an irate customer, was evident throughout our time working together. We’ve all had employees in which we would say
Ed Withers
Jeni is an intelligent, energetic person with both strong people and technical skills. She has a great sense of customer service and works well in translating customer desires into technical solutions. She worked for me as a User Support Coordinator/Trainer until she was promoted to her current analyst position, so I have seen her work in many different situations, and I have seen her develop technical skills as required to do her job. I'd be happy to have her work for me again any time.
Bob Barone
I consider Jennifer to be one of the top three direct reports I’ve had over my 20+ year career in management. She excelled beyond her role in Customer Support Services during her time at Sweda/Innovax. Her tenacity and need for knowledge consistently propelled her to grow in her role, resulting in a significant increase in customer satisfaction for us, and an ever expanding scope of responsibility for her. Through an ever-changing market, I can honestly say that Jennifer’s professionalism, personality, and character saved my sanity on many occasions. She became a key player within my department very quickly as her technical skills far exceeded my initial expectations and progressed exponentially during her tenure at Innovax. Customer system support and implementation became her forte, as her execution of the required deliverables was flawless. Her ability to effectively manage situations, whether deciphering a technical issue or diffusing an irate customer, was evident throughout our time working together. We’ve all had employees in which we would say
Ed Withers
Jeni is an intelligent, energetic person with both strong people and technical skills. She has a great sense of customer service and works well in translating customer desires into technical solutions. She worked for me as a User Support Coordinator/Trainer until she was promoted to her current analyst position, so I have seen her work in many different situations, and I have seen her develop technical skills as required to do her job. I'd be happy to have her work for me again any time.
Bob Barone
I consider Jennifer to be one of the top three direct reports I’ve had over my 20+ year career in management. She excelled beyond her role in Customer Support Services during her time at Sweda/Innovax. Her tenacity and need for knowledge consistently propelled her to grow in her role, resulting in a significant increase in customer satisfaction for us, and an ever expanding scope of responsibility for her. Through an ever-changing market, I can honestly say that Jennifer’s professionalism, personality, and character saved my sanity on many occasions. She became a key player within my department very quickly as her technical skills far exceeded my initial expectations and progressed exponentially during her tenure at Innovax. Customer system support and implementation became her forte, as her execution of the required deliverables was flawless. Her ability to effectively manage situations, whether deciphering a technical issue or diffusing an irate customer, was evident throughout our time working together. We’ve all had employees in which we would say
Ed Withers
Jeni is an intelligent, energetic person with both strong people and technical skills. She has a great sense of customer service and works well in translating customer desires into technical solutions. She worked for me as a User Support Coordinator/Trainer until she was promoted to her current analyst position, so I have seen her work in many different situations, and I have seen her develop technical skills as required to do her job. I'd be happy to have her work for me again any time.
Bob Barone
I consider Jennifer to be one of the top three direct reports I’ve had over my 20+ year career in management. She excelled beyond her role in Customer Support Services during her time at Sweda/Innovax. Her tenacity and need for knowledge consistently propelled her to grow in her role, resulting in a significant increase in customer satisfaction for us, and an ever expanding scope of responsibility for her. Through an ever-changing market, I can honestly say that Jennifer’s professionalism, personality, and character saved my sanity on many occasions. She became a key player within my department very quickly as her technical skills far exceeded my initial expectations and progressed exponentially during her tenure at Innovax. Customer system support and implementation became her forte, as her execution of the required deliverables was flawless. Her ability to effectively manage situations, whether deciphering a technical issue or diffusing an irate customer, was evident throughout our time working together. We’ve all had employees in which we would say
Experience
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Semiconductor Research Corporation
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United States
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Research Services
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1 - 100 Employee
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Manager, Business Technology and Communicated Insight
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Feb 2016 - Present
The technology group is a vital part of the operation of SRC. In addition to the standard role of defining, implementing and maintaining the multitude of technologies that support the ongoing operations of the company, our group is committed to advocating for the business needs in a way that enhances the business’ strategy and tactics. The SRC enterprise has a variety of moving parts, and involves participation from industry, university, and government. Business Technology and Communicated Insight is responsible for enabling that participation to be integrated, efficient, and effective. In particular, we focus on supporting and improving processes, modeling data, tracking and connecting people, and transferring technology from researchers to members.We support SRC's larger commitment to deliver valuable solutions to our member organization, retaining and expanding SRC’s membership, and ensuring member satisfaction. Each member of the team plays, at least in some small part, the role of business advisor, dealing with the business problems and the business issues, which results in us contributing to accomplishing corporate objectives and driving positive business results for SRC. Show less
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Business/Information Analyst
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Jul 2008 - Jan 2016
Business Analyst with over seven years’ experience developing solutions for a broad spectrum of business problems. My role is to provide business process analysis, support and technical expertise that enables timely and effective collection, integration, management and utilization of information throughout the organization as well as the larger SRC community of members and researchers. I take the time to understand the breadth and depth of their concerns, and then propose solutions that are as good as or better than they expect. I’m at my best when collaborating and feel most comfortable in a supportive network with a positive company culture. Show less
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User Support Specialist/Trainer
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Jan 2003 - Jun 2008
Responsible for the daily support of 50 local users in a Windows desktop/laptop environment. In addition, provided regular training in various computing skills and software. The typical technology supported included: WindowsMicrosoft Office (Word, Excel, PowerPoint, Outlook)Adobe Acrobat & Photoshop RDC & VPNA small portion of my time was spent purchasing supplies and equipment for the IT Department and in administering MSDN subscriptions.
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Microsoft
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United States
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Software Development
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700 & Above Employee
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Duty Manager
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Oct 2000 - Sep 2001
Managed the overnight support teams for a Microsoft Office and Microsoft Exchange telephone customer support call center. Established systems which allow users to get the most efficient support and also helped manage customer expectations. Defused "hot" customers and occasionally provided MS Office support. Coordinated with other Duty Managers to ensure a smooth transition process from shift to shift. Managed the overnight support teams for a Microsoft Office and Microsoft Exchange telephone customer support call center. Established systems which allow users to get the most efficient support and also helped manage customer expectations. Defused "hot" customers and occasionally provided MS Office support. Coordinated with other Duty Managers to ensure a smooth transition process from shift to shift.
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Sweda Inc.
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Canada
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Information Technology & Services
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1 - 100 Employee
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User Support
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1998 - 2000
Provided help-desk support for custom point-of-sale software. Gained valuable skills including building computers from the OS up and SQL query language. Traveled to provide on-site support for customers with new installations.
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Administrative Assistant
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1997 - 1998
Provided administrative support to a group of developers writing novel point-of-sale software. Was eventually recruited from this position to provide support for the product.
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Education
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1992 - 1996
Berry College
BA, English
Community
